business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Canada
1 review
0 helpful votes
Follow Ryleigh V.
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Soooo Comfy!
February 18, 2022

These leggings are new to my wardrobe, can't say enough good things about them! The higher rise waistband is super comfortable and the fabric seems to deflect my dogs hair a bit better than my other leggings do which is fantastic. I wear leggings everyday for work and am also very active outside of work so they get used a lot! I highly recommend these leggings!

Date of experience: February 18, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ryleigh,

We are glad you are enjoying our leggings! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Florida
1 review
0 helpful votes
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Exchange Items Takes Forever Then Cancelled
March 18, 2022

So I return items to have them exchanged, it takes over 3 weeks to hear anything, and then I find out that my exchange has been cancelled due to the other size requested being out of stock. Now, it's been over a week and I haven't seen the refund. What game are you all playing?

Date of experience: March 18, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Mark,

Thank you for your honest feedback! We are sorry to hear that the exchange order was canceled. We value you as a member and want to make things right! Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Texas
1 review
0 helpful votes
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Good stuff
August 4, 2022

I love the way that the clothes feel. Different sports brands have different interpretations of small, large and medium, so I had to break a few eggs there to figure out the right gym shorts omelette. Big fan. Will order more.

Date of experience: August 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Aaron,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Florida
3 reviews
8 helpful votes
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This is the second time I have had Fabletics take money from my account after I opted out/skipped a month.
I don't know how many customers they do this to, but I am not their personal bank.
They cannot just go into an individuals account, take money out and then claim ignorance for the error.
The system is very unethical and I am disappointed that Kate Hudson hasn't corrected the situation.

Date of experience: October 11, 2016
Colorado
1 review
0 helpful votes
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Not recommended
December 10, 2021

I don't recommend purchasing from this company or becoming a member. They have defective merchandise, and do nothing to make it right. It's very difficult to get through to a person if you have a problem.

Date of experience: December 10, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Larke,

We are sorry to hear that you are unhappy with our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Minnesota
1 review
0 helpful votes
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Pants advertised as best fit for seniors, not true, have to physically return product to store at MOA, club purchase plan very aggressive and next to impossible to get out of within loosing money and time. Worst ever experience. Not recommended.

Date of experience: April 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Barbara,

We value the comments you made about our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Virginia
1 review
0 helpful votes
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Learn the sales pattern
September 1, 2022

First, Fabletics attire is very quality and probably my favorite brand. The boxers are comfortable, the dress pants fit well and are breathable, and the workout clothes compliment figure well. Some items are not valued well if you use a credit, however there are always sales. So I find it to be a better deal to skip the month membership dues instead of getting one credit, and buying items on sale.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Corey,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and credit usage is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

California
1 review
0 helpful votes
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I love Fabletics
July 1, 2022

All the pieces I've gathered from fabletics are great material and super comfortable, not to mention they are super cute! Love the pockets on workout pants, it's a must for me. I'll continue to buy products with them in the future.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Nathalie,

Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!

Best,
Dean

Florida
1 review
1 helpful vote
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NEVER AGAIN
July 1, 2022

Website awful, customer service was practically unreachable and canceling was virtually impossible. Never had what I wanted to buy in-stock so had to settle for items I didn't care for. Quality was fair. I do a lot of subscriptions and love them all... this business model sucks. Almost felt like a scam towards the end.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Robin,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away to help you further. Thanks!

Best,
Renz

Canada
1 review
0 helpful votes
Follow Natalie N.
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I first joined to try out the leggings, quickly determined that the quality did not match lululemon (I was looking for a lower cost alternative to my favourite work out gear). Throughout the subscription, i did try a few other products that were okay, but not enough for the subscription to feel worth while. It's very easy to forget to cancel your subscription if you don't want to purchase and I feel that it is just such a money grab profiting off of people agreeing to their card being deducted each month. If there was no subscription, or there was not the price difference for non-members I would be more inclined to purchase again in the future.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Natalie,

Thank you for providing feedback about your experience with the products we offer and the membership! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.

Best,
Allison

Massachusetts
1 review
0 helpful votes
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Bad updates
May 29, 2022

At first my order was supposed to arrive 3 days after I ordered according to you guys, then it turned into 9 days, and now it doesn't even have an arrival date. It also hasn't updated the packages status in about 4 days. I just want to know where my package is and when the estimated time it will arrive is. My package could have been stolen or destroyed for all I know. This was a very bad experience and I am extremely dissatisfied.

Date of experience: May 29, 2022
Ivy T. Fabletics Rep
over a year old

Hello Connor,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly to further assist you.

Best,
Dean

Illinois
1 review
0 helpful votes
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Great quality and nice clothes!
August 4, 2021

Definitely love this clothes! Especially leggings, that fits great and make my waist nicely slim. Great quality, color a bit different than shows on the picture, but overall very nice clothes. I would definitely buy more leggings and sweatshirts from Fabletics.

Date of experience: August 4, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Agnes.

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle

Nebraska
2 reviews
0 helpful votes
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Great products!
June 1, 2022

I love all your products, seriously. One issue I have is with the big, long tags you put in all your products. They come off easily enough, but then the size is nowhere to be found. Especially on the sports bras. Maybe find a way to print that essential information somewhere ON the product so I know after I rip that roll of paper off. Just brand and size. That's it.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kate,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Florida
1 review
0 helpful votes
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Quality Activewear!
June 4, 2022

I have not been disappointed with any of my orders. The styles, colors, sizing, and ease of ordering on the website has improved greatly over the last two years. I always receive compliments when wearing my Fabletics outfits... they look great!

Date of experience: June 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Kellye,

We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.  

Best,
Tina

California
1 review
0 helpful votes
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Poor quality
June 13, 2020

I purchased the tricot pants and after a normal day of wear, they had horrible pilling and runs all over... Wore them a second time and it is even worse! I only gave it two stars and that is because they are somewhat comfy... I expected better from a pair of pants that was nearly $70! Never again!

Date of experience: June 13, 2020
Cole N. Fabletics Rep
over a year old

Hello Amber,

Thank you for writing a review! We are sorry to hear if you ran into some sizing issues. Your feedback is helpful for us to hear! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Texas
1 review
0 helpful votes
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FABLETICS stole my credits
August 11, 2024

I return 1 outfit set through mail and FABLETICS never returned me the credit I used to buy it. Not truthful store

Date of experience: August 1, 2024
Tennessee
1 review
4 helpful votes
Follow E K.
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I recently purchased a jacket, I thought I had bought the jacket in black and it was a dark green. No problems still a cute color the cut just did not fit me right. Anyways I followed the return steps and returned the jacket. (Expecting a full refund of $64.95 to either my account or credit card) WRONG... They refunded my account $34 which is only 1/2 of the total? After calling customer service I was told that half was refunded due to their policy...? What kind of policy is that? I've been a VIP member for over a year and only getting 1/2 of the original purchase price? Then I was told that the $34 dollar could not be refunded to my card and only be used within Fabletics. I just cancelled my VIP and will never purchase another item from Fabletics. They need new policy changes and a more friendly customer service team.

Date of experience: December 10, 2018
Ivy T. Fabletics Rep
over a year old

Hello E K.,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.

Best,
Ivy

GB
1 review
11 helpful votes
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Stay away from this company. They seem to be very professional on the website but fail to make it clear that there are hidden charges. I never received any conformation email of my order nor did I receive any conformation email of them receiving my £44 direct debit monthly payment which I did not choose to pay. It seems as if they are taking your money as slyly as they can in order to get away with it.

And the clothes would NEVER be worth the £70+ they ask for.

Oh dear.

Date of experience: December 12, 2014
Georgia
1 review
7 helpful votes
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Terrible customer service when I called to set up return. I started the call thinking I would make an exchange for a couple of the items plus get a full explanation of the VIP program. The explanation changed from it rolled over to credit to ( once I balked at this plan) I could let them know by the 5th of each month that I did not want to buy so would not get charged. I felt so uncomfortable with the whole conversation I decided to return everything, get full refund and get removed from VIP plan. When I didn't receive my return label, I called again and expected to quite possibly get a better representative who might make me feel better about Fabletics, instead she managed to be curt ( wondered if there were notes from earlier call) and made no effort to save me as a customer. Wow! Customer service needs some major work with their representatives.

Date of experience: January 13, 2015
Illinois
1 review
10 helpful votes
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SCAM!
April 8, 2020

WARNING! Do not ever sign up for Fabletics VIP membership. They claim it is free, but every month you do not buy something from the site, you get charged 49.95. It went unnoticed on my statement as I barely use that card (this portion is my fault for not catching it sooner). Shame on you Kate Hudson, what a scam! I thought you were a decent person, but clearly you are shady AF.

Date of experience: March 9, 2020
Nelle P. Fabletics Rep
over a year old

Hello Kelly,

Thank you for writing a review! We're sorry to hear you disliked the VIP Membership! We value your feedback, so our Member Services team will be contacting you shortly to assist you further.

Best,
Nelle