About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I was skeptical about becoming a VIP because you have to skip your order every month or they send it to you. They do send a reminder the first of every month. Since I check my email often enough to skip or purchase within 5 days this was no big deal. Plus if you forget you simply return the merchandise with No problem. BUT the quality of their leggings is superb. You don't get the sheer in the butt problem when you bend over. The styles with pockets are my favorite. And they frequently have promotions so the price becomes very reasonable. I was hesitant but so glad I did.
Although the garments I bought were great quality I am disgusted as to how £88 was taken from my account. Without reading the extremely small print that was 'apparently' at the end of the order confirmation I was unknowingly signed on to be part of the vip membership scheme. During January and February the company persisted to take £44 each month out of my account without sending emails, warnings or options to cancel my membership that I didn't even know I was on. After ringing up and explaining my situation I was told that there was no chance of a refund of the money which means I have unwillingly paid £88 for no garments. I don't suggest you use this site and stick to other more loyal and not sly websites.
I stupidly signed up for the VIP membership with this company. That will serve me right for making online purchases after a glass of wine! I realised after 2 months that the VIP membership was £49 per month. I cancelled the membership, but then used the credit they had given me to purchase two sports bras. They were advertised at £49 each, but the labels said £44. They were advertised as medium support, but are absolutely useless for any any exercise except Yoga. The have very little support, which you don't realise until you attempt a star jump! I do not have big boobs, but I nearly gave myself a black eye working out in these "sports" bras. I also have to wrestle in and out of them. It's a work out on it's own! The first purchase I made with them was leggings. Again far too thick and hot for anything except gentle stretching. Overpriced and a complete con.
Hello Mary,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
If you manage to find something you like, it's impossible to actually get it. They're sold out of everything all the time, their website glitches.
I used to really love them, but I just don't anymore. Half my wardrobe was Fabletics, and honestly, the stuff lasts. But, I'm not going to get items that are ugly and gaudy, and don't fit.
Hello Whitney,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our website and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The leggings that I got were fine but seemed to stretch out easily, even when I tried a smaller size. I'm not a fan of the "pay monthly unless you skip on these 3 specific days of the month" set-up because I forgot to skip regularly. That's just a personal preference, but that was what made me ultimately cancel my subscription.
Hi Molly,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
I had a tricky return and they handled everything smoothly for me after I was fully prepared to fight a battle to win my case. I feel more confident in buying fabletics, knowing that if something goes awry I will be able to get help!
Hello Laura,
We're glad you enjoy our products! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Nelle
I found the membership structure confusing and opaque. Whenever I tried to get clarity from customer service regarding an issue I was having, I did not get resolution until contacting them 4 times on the same issue. I don't like that you cannot email or call them and are required to use the chat function for support. All in all, I was relieved when I cancelled my membership.
Hello Amy,
Thank you for leaving feedback on your experience with the VIP membership and the services we offer. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Stuck with member credits but end up saving more with sales, then when I purchase it's not really worth it. Still have to pay fees if credit is used so I end up spending more money. The products are mediocre, the sizes don't work for me, and I just end up frustrated with a big bag of donations.
Hello Jessica,
We appreciate the feedback you shared regarding the member credits and the items we have online. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Clearly states on website that its a 49.99 per month which is why I don't get why people are so confused of why they're getting charged. If you know what fab shoes is this is another site just like it and they're slandering the name of the brand for 49.95 that was stated right on the front page...
I absolutely love everything about this bag! It has easily become my "everything" bag! It's stylish, easy to carry, has so many mesh pockets to hold your personals and has a large front pocket. I get so many compliments about this bag. The bag is the perfect size, has a beautiful quilted pattern in a soft taupe color, and good length handles, no one would ever guess, that this could be used as a gym bag. This item should stay on the Fabletics website. It's a must have.
Hello Bonita,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
The site was very easy to navigate, and I really liked how you could search for specific designs of leggings based on length and hold. The leggings I purchased were true to size, and very comfortable! I have already been telling all my friends about them, and some have looked into getting their own Fabletics clothes as well.
Hello Allison,
We're delighted to hear that you enjoyed your shopping experience with us! We are always looking for new ways to provide great products and services that will meet the needs of our members, including yours. Have a wonderful day!
Best,
Allison
It seems as if the stylists have changed. The patterns on some of the designs are either plain color or animal print. Something different would be a nice change. And the light colors are not good for me for they type of workouts I do.
Hello Cris,
We appreciate the feedback you shared regarding the designs of our products. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Who needs a subscription to athletic gear? I mean a friendly reminder is nice but a lot of people purchased and did not read the fine prints. I saw it and called almost immediately to cancel. I am very turned off by the brand and the idea that Kate Hudson would participate in such tasteless business practices. Kate, I would venture to guess that people looking for a $25 outfit are not in the market for a $50/month subscription catered to their athletic wardrobe. Should we be reading everything we are agreeing to? Sure. But when you use Kate Hudson as the face of a company I can see where one could let their guard down.
Select was poor and 90% of what I wanted was out of stock. Specials that came through email never seemed to have working links.
Additional fees added on at check out did not impress
I will say quality was decent so that is a +
Hello Laura,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product availability and additional charges. Our Member Services Team will contact you right away.
Best,
Allison
I purchased a large order had three items to return ended up they were out of stock and never shipped had to fight for a refund as it started as an exchange overall not impressed with the experience … the clothing I kept was great though
Hello Ashlee,
Thank you for sharing your experience with the availability of our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Fabletics has great options from tops to bottoms, leggings, dresses and accessories. I've been so pleased with my purchases and can't wait for more! I have had a few questions and the online support has been most helpful and timely in getting back to me.
Hello Emily,
Great Feedback! The team here at Fabletics is so thrilled to hear such good feedback, and we’re proud to be one of the best sources of leggings, tops, and tanks! Thank you so much for choosing us!
You are awesome!
Bella
This company reels you in with smart marketing and a great sounding special offer, then tricks you into signing up to a VIP membership. Before you know it they have stolen £49 from your card, and will continue to do so every month unless you read your junk mail and cancel the VIP membership. Seriously dangerous - don't use!
Hello,
Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership program works. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
$#*! not going to fly like that after July 1st and the drip law going into affect. Fabletics digs you in with deals and then hidden fees all over the place
Navigating the site is painful. It is a bit hard to shop.
The sizing is also unclear and tends to run on the smaller side.
Some of the bras really need to be beta tested. They literally don't work. The straps fall off or breasts fall out if you bend over. (No I didn't get the wrong size).
Hello Joylyn,
Thank you for taking the time to leave a review. Your feedback about the website and our product is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I received my fabletics pants about a month ago and I love them! The material is very nice quality not see through at all which is something I worry about when purchasing any type of legging. I would definitely purchase again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandy,
We appreciate the feedback you shared! We're happy to hear that you like the styles of our merchandise! Apologies if you're skeptical about the VIP Membership! Your feedback is important, so our Member Services team will get in touch within 48 hours to assist you further.
Best,
Nelle