business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Maryland
1 review
0 helpful votes
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Excellent Workout Gear
December 1, 2022

I've been a member since 2016 and my experience has been largely positive. A few fit issues here and there, mostly with sports bras. But the quality is great - I'm still wearing some of my original pieces.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Barbara,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Missouri
1 review
0 helpful votes
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I've bought quite a bit of Fabletics apparel over the past six months, and I've been pretty happy with all of it. The frequent sales make things pretty hard to pass up - particularly if you're trying to build up a decent supply of workout apparel so you're not constantly doing laundry!

My lone complaint is with the company's website and app - specifically the shopping cart/checkout functions. On both of my last two orders, I ended up having to call in and have an agent place the order because the site simply would not calculate the total correctly. In one situation, it would not apply gift card credit to a sale price, and on the other, an item showed up in the cart at a lower percentage off than the current 60% off everything promo. The agents resolved the issues and placed the orders, but this is not something customers should have to do.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kyle,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Washington
1 review
0 helpful votes
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Bait and Switch!
April 11, 2024

You need to join the membership level of this site for the great deals. Then if you don't want to get charged the MONTHLY membership fee, you need to "pause" your membership on the correct days of each month…which most of us will forget and get charged anyway. If you're spending like $50 on athletics wear each month it makes sense. Otherwise it's not really worth it and it's a bait and switch kind of scheme. The athletic wear is decent, but this arrangement is not for me.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Allison C. Fabletics Rep
over a year old

Hello Alexzandra,

Thank you for bringing this to our attention. Your feedback on the membership will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Texas
1 review
0 helpful votes
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Why iPhone Issues?
January 12, 2022

I love the products! The selection and quality are amazing and - customer service is absolutely fantastic. It'd be a perfect 5 if the website platform were more aligned with iPhone's operating system.

Date of experience: January 12, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Margaret,

Thank you for writing a review! We apologize if you experienced some website technical difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

New Jersey
1 review
0 helpful votes
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Lack of men's offerings & availability
December 1, 2021

Unfortunately, Fabletics men's offerings are very limited, but to add to the disappointment, many sizes/colors are not in stock when trying to order. I will be cancelling my account and looking elsewhere.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello David,

Thank you for writing a review! We are very sorry to hear that the sizes and colors you like are sold out and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

New Jersey
1 review
0 helpful votes
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Invasive
August 1, 2022

The Fabletics site is more cumbersome to navigate than most, but the biggest problem is how persistent and invasive they are. I log on to skip a month of my membership and 10 minutes later get a text about checking out the website. It doesn't encourage me to shop, instead it makes me want to cancel my account and never go near them again.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Brittany,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Hawaii
1 review
0 helpful votes
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No Update
September 4, 2022

My package was scheduled to arrive one week ago, but I have not received any updates on where my package is or when it is now scheduled to come in.

Update- Jennifer contacted me about the process. She reached out to me and responded quickly. Love the shorts, just didn't expect waiting this long when the second package that shipped came before the first.

Date of experience: September 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Jeremy,

Thank you for sharing your feedback regarding your order! We always like to know what our members are thinking so we know where to improve.  Our Member Services Team will be contacting you immediately.

Best,
Kim

Missouri
1 review
0 helpful votes
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Customer
October 1, 2022

I like the product but am very disappointed about how you want to take automatic $54.95 out of my checking. I have purchased several from this site. First time The money was deducted I assumed it was just accumulated in my account and I could spend at a later date but found out it was much more difficult. I will probably cancel my membership.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jeff,

Thank you for sharing your experience with the VIP program and the monthly member credits. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Georgia
1 review
7 helpful votes
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I called to cancel the membership because they do not make s simple online portal to end the service. I recommend ordering from amazon or even china before ordering from fabletics and in all honesty it looks like they get all there stuff from china anyway $50 for nothing is never a good deal. No matter how good the discount. Thankfully I read the fine print. BUT WAIT there is more, even if you choose to "skip a month," once you click the "skip link" it takes you to a page where you have to confirm that you want to skip! I almost over looked this... At that moment I knew the company was shady. Anyway please stay away!

Date of experience: March 21, 2018
Texas
2 reviews
5 helpful votes
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Very disappointed with this company. How they can legally charge you $50 for a "credit" and allow that to expire after a year is baffling to me. They claim emails were sent warning me, but I have searched back through and find nothing! Trying to chat with them with any problem is near impossible and honestly, the quality is fine, but not for what they charge for a non-VIP member price. Will be cancelling my membership.

Date of experience: March 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Ross,

Thank you for the feedback about your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Texas
1 review
0 helpful votes
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Fabletics billed me $49.95 for a monthly subscription service after I ordered one item and attempted to cancel my service. Their representative then stated they would charge my account for the following month because their policy was to only accept cancellations on the first five calendar days of every month and I was notifying them on the 7th calendar day. Totally infuriating. Needless to say I contested the charge and was able to get the next following month cancelled. I still ended up paying for one monthly subscription fee for ordering nothing in one month. That qualifies as a misleading scam in my book. Run away from Fabletics unless you want to spend $50 month on their goods. What a sad joke.

Date of experience: April 21, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Washington
1 review
0 helpful votes
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Super satisfied with every purchase
April 22, 2022

Since day 1 I'm in love with all the products specially the pants. This the first time in my life that I found pants that I feel comfortable in and it's actually good for workout. Have you been to one of their physical stores? If you haven't you need to asap. It's some other type of level of customer service. Also the fitting room has a tablet that shows you what you're trying on, makes recommendations, and let you ask for help if you need. It's some cutting edge tech. I loved it!

Date of experience: April 22, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Karytta,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a fabulous day!

Best,
Renz

Arizona
1 review
0 helpful votes
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Great product, horrible everything else
March 16, 2022

I signed up for a membership a few months ago because it seemed like you had quality clothing, which you do. However, navigating your website is a huge problem. I've had multiple instances where I can't check out. Once when I finally was able to checkout I ordered the wrong size, brought the item to a store to do an exchange and they ordered me a completely different color. 2 months waiting for a pair of pants that ended not being what I wanted at all.

You cant cancel your membership online either or if you can it's so we'll hidden I haven't been able to find it. Ultimately I wish I never signed up for a membership. Been charged for membership credits I haven't been able to use because your website won't let me checkout, get the wrong items the one time I have used it and can't even easily cancel the membership. Unbelievably disappointed.

Date of experience: March 16, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Chris,

We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Colorado
1 review
0 helpful votes
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Clothing was much larger than a typical S male size for me and so was not a good fit. Quality was just fine. It is immensely difficult to modify or cancel your subscription - wait times of over 100 people and 1000 minutes, but you CAN NOT cancel on your own. Has to be done through the service so it's not worth it, really is not worth it at all even for a one time discounted purchase.

Date of experience: August 9, 2023
Mary L. Fabletics Rep
over a year old

Hello Jesse

Thank you for sharing your experience on the items we offer and we are sad that you canceled your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Canada
1 review
2 helpful votes
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Scam/fraud
December 13, 2018

The 1 is only because the quality of leggings is good. But not worth getting charged $70 a month for an account that you cancelled months ago. I looked into my bank statements because I noticed less money than there should be. They charged me twice for an account that I cancelled in April. When I called to cancel the membership yet again and demanded a refund, they kept trying to scam me back into the membership and were very reluctant to give a refund. Would not recommend. This has been a horrible experience.

Date of experience: December 10, 2018
Ivy T. Fabletics Rep
over a year old

Hello Jessica,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

Washington
1 review
4 helpful votes
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COMPLETE SCAM!
December 20, 2016

Any any Purchase made automatically signed you up into their VIP program which automatically charges you $49.95 per month for being a so-called member. I just cancelled my membership and was assured that they would refund 3 months worth of membership dues at $49.95 a piece. I will keep you guys posted.

Date of experience: December 20, 2016
California
1 review
5 helpful votes
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The quality is eh
December 4, 2014

The quality is eh. The sizing is off. I didn't think it would be a big deal to just mail back and exchange for the correct size. The problem is that after stalking their website for nearly two weeks, they do not have my size in any of their leggings. So annoying!

Date of experience: December 4, 2014
Wisconsin
1 review
4 helpful votes
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Just be wary of the fine print and that monthly payment of $49.95... trying to cancel and it took a couple months and in the mean time got charged for the monthly fee. They should really do a way with this policy because it's misleading and who really needs to order every month... I will not shop this site again. Suzie

Date of experience: August 17, 2017
Samar B. Fabletics Rep
over a year old

Hello Suzanne,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Samar

North Carolina
1 review
0 helpful votes
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Not practical
April 19, 2022

I signed up with fabletics while I was Christmas shopping for my daughter and I did get some good deals. However $50 a month is a bit much as I don't know anyone who buys that much workout equipment on a monthly basis. Counting the months until I've satisfied my monthly agreement.

Date of experience: April 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Christine,

Thank you for sharing your experience with our promotions and the monthly credit charge. We value your opinion and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Canada
1 review
4 helpful votes
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I received my new workout wear today. I find both pieces to be very comfortable and a good
Weight to the fabric. I had wondered about placing an order after reading some of the reviews; but I am really glad I did and look forward to ordering again.
Ange B Ontario, Canada

Date of experience: January 13, 2015