business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
California
1 review
17 helpful votes
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Love- Read the fine print
September 15, 2015

I have purchased several things from fabletics and absolutely love it. It sucks that all of these people didn't bother to read the fine print. I read it and have had no surprises! I know that if I forget to skip the month, I will get $50 towards a new amazing workout outfit! The clothes are so soft and comfy, and fit great! I had to email them about a question I had and they got right back to me the next day! I really wish people would just pay attention and read before bashing something. It's just so juvenile to not do your research. Any time you go to order online, always read the fine print. Sucks that all of you negative people had bad experiences and surprises. I LOVE fabletics.

Date of experience: September 15, 2015
New York
1 review
0 helpful votes
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Quality has gone downhill
April 14, 2024

I decided to permanently end my Fabletics membership after multiple instances of my credit card being charged without my authorization. I used my remaining credits for this order and even though I always order the same sizes, nothing fit correctly and the material was not the same as in the past.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. Fabletics Rep
over a year old

Hello Jessica,

Thank you for sharing your experience with the membership and the product quality/sizing. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Illinois
1 review
0 helpful votes
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Not true to size
May 13, 2024

Is very inconvenient not to be able to try on scrubs. Went to return in store and flabetics store does not carry scrubs, the only way to get them is to order online. Even thought I didn't like the scrubs I had bought I have to stay stuck with a membership that I will never use.

Date of experience: May 3, 2024
Texas
2 reviews
1 helpful vote
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Hard to find the right size for leggings.
September 1, 2020

I love the styles that Fabletics offers, but why show me them at all if they're already sold out? It's very frustrating to see outfits that are cute and not available in my size. Also, I find it difficult and frustrating to find the right size leggings in each of the different styles, because they all fit so differently. Some leggings in Medium would fit me better in Small and vice versa. This is also hard to know until I'm actually working out in them. Seems like they fit fine until I'm working out and they're slipping down.

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Christa,

Thanks for writing a review! We are sorry to hear if you find our selection limited! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Florida
1 review
1 helpful vote
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Read the fine print
March 24, 2018

Hold up. I am not sure what all of these negative reviews are about. There are very basic instruction on what happens if you forget to cancel on the 6th day of every month during your VIP membership pass. As long as you hit skip that month before the 6th of every month, you will not be charged. They also have free cancellation, so as far as I can tell, this is a great deal.

Date of experience: March 22, 2018
Sherry E. Fabletics Rep
over a year old

Hello Keiana,

Wow! Thank you so much for an awesome feedback! We are happy to know that you love our products and services! Have a fabulous day!

Best,
Sherry

West Virginia
1 review
0 helpful votes
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Scam
August 12, 2021

Good clothes, shady company. I hate their model of charging customers $49 EVERY month without their consent. I refuse to buy from them until this scam gets removed. If they believe their clothes are so great they should not need to create a scam in order for people to have to use stolen money. Ridiculous. There are so many better brands and affordable brands out there that don't trick their customers into buying their clothes.

Date of experience: August 12, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Jamie,

We are sorry to hear if you disliked how the VIP Membership works. We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Michigan
1 review
0 helpful votes
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Disappointed
April 1, 2023

Fabletics always look so good on TV, so I ordered 2 pair of leggings. It took almost 3 weeks for them to arrive. I do not like the fit. I am 5'6" tall and the regular length is too short for me. The "high waist" only comes to my hip bone, not my waist, which is 2" higher. I will not order more.

Date of experience: April 1, 2023
Mary L. Fabletics Rep
over a year old

Hello Cathy,

Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

New Mexico
1 review
0 helpful votes
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More than VIP
September 1, 2022

I've ordered with Fabletics for over 5 years and every piece is still in my wardrobe rotation! The style is mod; the fabrication of the garments is SOLID. There's never a thread that breaks to separate the seams... everything is worth the time, energy and money spent. Recently with new lines into swimsuits I have no hesitation to order anything that appeals to me. I've always ordered my sporty bras and have been satisfied. Brava!

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ana,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Michigan
1 review
7 helpful votes
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I ordered from this website. I will acknowledge that I did not read any fine print, but who would have expected that they charge me $5.95 for each item that I returned. The items looks great on the website, but on my frame not so good. I am a size 4-6 and ordered a small. The leggings were so tight that they hurt. When I called to return they told me there was a restocking fee for EACH item, not the total order.
I would not do business with this company. You can find better products somewhere else that respects that women need to try something on and sometimes we return items because they just don't work on our body shape. Basically, I paid $5.95 for each item that I tried on today. Major disappointment.

Date of experience: August 26, 2014
North Carolina
1 review
6 helpful votes
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WARNING
February 13, 2017

DO NOT fall into this trap. Hold your credit card tight. When you order the leggings 2 for $24 you are automatically signed up for a VIP membership without notice. You will be charged $49.95 a month unless you call and cancel. This deal is not worth the headache you will experience next month. No business will stay afloat by cleverly deceiving customers.

Date of experience: February 13, 2017
Pennsylvania
1 review
0 helpful votes
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Deceptive
June 13, 2024

I went to buy shorts, underwear and pants. They said they had deals like 2 for 19, etc. I signed up to be a vip to get the discounts. Charged me full price. Over $300

Date of experience: June 3, 2024
Massachusetts
0 reviews
0 helpful votes
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THE WORST!
January 24, 2022

Kate Hudson should be ashamed of herself. What a horrible company. Placed an order MONTHS ago, still don't have it. They sent a replacement and that was also conveniently "lost". No one is helping me and my $$$ is now gone. Just keep being told to "call back in 2 days." And I "may" have a resolution. I just want the products I PAYED FOR. So angry and frustrated with its this HORRIBLE company. I'll keep leaving bad reviews until this is resolved. Do not waste your time or $$$.

Date of experience: January 24, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Christine,

Thank you for your review! We're sorry to hear you had such a frustrating experience, we really appreciate you bringing this concern to our attention. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.

Best,
Renz

California
1 review
0 helpful votes
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Good customer service
November 1, 2022

Fabletics customer experience is very good, and the customer service reps always responsive. The clothes, however, did not always fit quite right, leggings off a bit, and sometimes the quality was not up to par -- zippers would break, etc. The designs are super cute however! Just didn't work for me. I walk, hike and hit the gym for work outs so maybe I was too hard on them.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Grace,

Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Canada
1 review
0 helpful votes
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Inconsistent sizing in tops
May 19, 2022

I've been ordering bras in medium and they fit great, I ordered shirts in medium and extra small and they were both huge on me and it was way too much hassle to return them so gave them away. Leggings have been great quality (a bit small compared to other brands but at least consistent), except for a pair of base layer leggings that were extremely see through.

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Melanie,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about our sizes. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Texas
1 review
0 helpful votes
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Ordered couple days ago,until now I don't get my tracking shipping number. I tried to contact customer service but the number can't dial. Chat support not responding. A waste of money! Not got to figure out to contact and cancel the VIP. Worst experience,not worth it at all!

Date of experience: November 4, 2023
Mary L. Fabletics Rep
over a year old

Hello Lea,

Thank you for sharing your experience with the order you made online and we are sad that you cancled yout VIP acount. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

New Jersey
1 review
0 helpful votes
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Never responded to my multiple emails
October 1, 2022

I was fine with the product itself that I purchased for my son. But I noticed a month later they had charged me another $54 on my credit card. I have emailed them three times over the last month and not one person has gotten back to me.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Heide,

Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Pennsylvania
2 reviews
11 helpful votes
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DO NOT BUY
March 16, 2017

Got charged $50 every month without my knowledge as part of the VIP membership. Finally realized after two months and was told that I could use the reward points. I had 40 reward points. I could get three hair ties for 300 points... Will never shop here again.

Date of experience: March 16, 2017
Samar B. Fabletics Rep
over a year old

Hello Kay,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

Best,

Samar

Florida
1 review
2 helpful votes
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I bought sale items (50% off) from the company online for christmas gifts. Unknowingly I was charged 49.95 /mo. Since Jan. For VIP membership which I am not aware and they just want want to use the credits when I asked for a refund... Are you kidding me?

Date of experience: March 17, 2018
Utah
1 review
0 helpful votes
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Disappointed
March 14, 2024

I had no idea that I'm paying Fabletics a monthly fee to obtain discounts on clothing. I have been trying to figure out how to get me off this so I'm not wasting $50 a month and receiving nothing but a discount to buy more clothing when I do not need anymore clothes

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2024
Allison C. Fabletics Rep
over a year old

Hello Allen,

Thank you for sharing your experience with the membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Florida
1 review
0 helpful votes
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Love the leggings!
August 1, 2022

I have enjoyed my subscription with Fabletics and love their leggings. I don't always "need" something on a monthly basis but, I manage to use my credits in a reasonable amount of time:-) My only disappointment is that none of the sports bras seem to fit me properly.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Doelle,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz