About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Very happy with the Fabletics experience. The products are quality and true to description. I like the variety available. Shipping happens relatively quickly and items arrive in the timeframe provided.
I may be alone in this, but I would love to see more fitness tops. Not everyone is comfortable working out without sans shirt, simply sporting a bra, no matter how fit they are. Also…would love to see some more bottom and backside coverage in the swimsuits.
Hello Jessica,
Thank you for taking the time to leave a review. We are very sorry to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
The site is difficult to navigate. Items advertised are often not available. There is no reminder to skip a month so you're constantly automatically billed. The sizes are inconsistent. I do like that they use real size models for the clothes and they have nice patterns and colors.
Hello Carlene,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The amount of time navigating the site and calling in to cancel was unnecessary and felt more like an experience where you were being made to return (hours, wait time etc) more than once. The price point is high and equating the value against input from me and knowing there are comparable products out there off the rack made it time to break up the membership. If you plan to order often it probably seems like a better deal.
Hello Susan,
Thank you for writing a review! We value your feedback on the VIP membership and prices we offer and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
I must have at least 12 pairs of leggings and OnLy 1 did not fit me the right way. Their leggings are very soft, no show, and lifts areas where I need it. Complaint-why don't the have PRIDe color leggings? Get with the times please your competition has!
Hello Irma,
We love our member and we value your business. We want to thank you for giving us the opportunity to serve you. Our member service is always open to hearing feedback from you. Thank you!
XO,
Ivy
Cute clothes! Well made, easy to care for. I wear them every day for exercise, lounging, and out running errands. Very comfortable, and though I've not used the return option often, the returns I've made were very easy. I'm extremely satisfied with all aspects of my Fabletics experience.
Fabletics is my go-to for all my workout wear needs and wants... more wants than needs! LOL Their clothes are high quality and stand up to multiple washings without fading or losing their structure. I have been a member with them for over 5 years and highly recommend!
Hello Alison,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
About a year ago I signed up to be a Fabletics VIP and I have really taken off since then. I get lots of emails with gorgeous, inviting graphics and very tempting deals. I love the Fabletics products. One turtleneck shirt I purchased is my favorite article of clothing I own! My purchases come quickly and each one so far has been fun to wear. I even spread the love and got outfits for my grown kids for Christmas!
I love the Fabletics products, ease of shopping and quality. These are my favorite leggings ever! The only complaint I would make would be how quickly popular products sell out. It doesn't seem that they keep items in stock for very long. I understand that seasonal design and trends play a part in that, but there are some classic pieces that I would love to buy more of, but they are no longer available.
Seriously the best legging I have ever worn though!
Hi Joni,
Thanks for your effort in writing a review of our selections! We will be emailing you right away for assistance.
Best,
Cathy
So im trying to make purchases on my account and on the fabletics website, it said i get 60% off. But in my cart it doesn't show it and charged me full price. It took 6 hours talking/chat w them and no one could solve my problem. Someone i chatted with went into my account and changed something but did not changed it back. So my shopping experience was awful. They still haven't fixed it! And every time I called them i have to explain my experience/what happened over and over again. I feel like an recorder. It is sad that they don't take notes in my account or follow up w the situation to make sure it was taken care of /fixed. I have to reach out in order to get my price manually adjusted if i want to buy something. So the shopping experience really sucks! Its wasting my time by calling if i want to make my purchase. Not a happy customer
Hello Cathy,
Thank you for the feedback about your experience with the promotion we offer. Your satisfaction is our priority and we would like to make things right, so a representative from our Member Services Team will contact you right away.
Best,
Allison
Vip membership is a total scam, the lack of service after order is placed is beyond belief, can't believe that it can take 4 x times to receive items from Fabletics that it takes to receive similar items from the UK (I am Australia based). Vip membership means items will be charged to your account unless you "skip". Very hard to judge whether you want more or not, when the first order has not been received almost a month after ordering.
Talk about a marketing scam. The fact that you sign-in and create and account - the purchasing process drives you to it - forces you into a program where your card is charged $49.95 even when you are NOT interested in buying anything. Not only you are blinded into signing into this monthly charge but they also USE your credit card info without your consent! This company deserves taking it to the better business bureau. I will for sure try to start the process. SCAMMERS!
Hello Karen,
We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I advise that you do NOT order anything from "Fabletics," Kate Hudson's active wear clothing line. I placed an order in June. Just now I found out they have me enrolled in a VIP membership and they have been charging my credit card $49.95 a month for three months. They would only refund $99.00 of that $150 worth of charges for the VIP membership that I had no idea I was enrolled in. Shady business practice! Shame on you, Kate Hudson!
I really liked the product. Thought it was high quality. The gyms shorts are some of my favorite that I own. However, they never had any colors in my size (Medium) available. I always tried to get on early when new releases came out and it still seemed as though they only had black or navy available, that was it.
Hello Ryan,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I became a VIP member to get leggings earlier this year. The leggings were not as high quality as they claimed to be and the description of the VIP membership was not clearly outlined. The website is misleading and it would not allow me to skip the money in order to avoid being charged $50. I attempted to call them about and I was on hold for approximately 15 minutes before I hung up. I then chatted with a live agent who was rude and took far too long to cancel my account.
Hello Laura,
We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
Unable to find suitable workout wear because I want a top with short sleeves. I returned one pair of sad green color leggings. The refund went back on my fabletics account. I was unable to get a refund in the store or after calling their customer service. Hotel California - you can get in but you can't get your $ out.
Hello Sandra,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've loved fabletics so far! I've definitely gotten some duds, but the return process is so easy that it doesn't matter much. The quality of the clothes is pretty good. They're way over priced if you're not a member, but if you are AND there's a sale then it's a steal! My husband enjoys their clothes too. The site is convenient and skipping a month of your subscription is simple. I have recommended fabletics to friends and continue to enjoy them so far.
Hello Cynthia,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Fabletics became a part of my workout/lifestyle wardrobe about 3 years ago. From the moment i recieved my first pair of leggings it was evident quality and care go into the design and fabric of each item. The new designs and styles along with different fabric options makes Fabletics the first place I stop when looking for an update or addition to my wardrobe. Fabletics is one of the best gifts to give to active/stylish minded family and friends as well.
Hello Jessica,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I appreciate that I can find classic tights that always fit and deliver the quality functionality and style I expect from athletic wear. Fabletics has never let me down! Fast delivery and tons of options to choose from, and won't break the bank!
Hello Erin,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amy,
We are glad that everything worked out for you. We, here at Fabletics do our best to provide quality products and and quick delivery services. We appreciate your feedback and would like to assure you that we will strive to improve our member satisfaction.
Best,
Allison