business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Canada
1 review
0 helpful votes
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Nothing special!
October 1, 2022

Unfortunately, the products do not live up to all they are made out to be. Not impressed with the quality design for poorly made loose threads throughout all 4 products purchased and way over priced. I have been more successful and purchased better quality leggings for a fraction of the cost at local retailers. Some advice…Spend less money on advertising and put some time and effort into the quality, feel fit and performance of your active wear. To top off what was already dissatisfied impression the company decided to charge my credit card 2 additional times in USA funds with exchange rate fees also charged to my credit card. My time and money I have wasted on this Hollywood hoax products. So dissatisfied. I made sure to tell and show off the poor quality products all my friends.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Diana,

Thank you for sharing your feedback regarding the quality of the product! We always like to know what our members are thinking so we know where to improve.  Our Member Services Team will be contacting you immediately.

Best,
Kim

Iowa
1 review
4 helpful votes
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Felt trapped
May 14, 2015

I was a member for more than 6 months. Didn't want anymore product. Quality was ok. But when I called number to cancel I got recording. Number has been changed or no longer inservice. Well, this is only way to cancel. Got online to chat with customer service, confirmed I had right number, continued to get recording & then it hangs up. I'm sure they have high volume of calls but this was not the message I got nor did it give me opportunity to be on hold. I'm sure they were hoping I'd give up & get automatically charged for another month. Felt trapped with no way out. I finally called my credit card service to block further charges.

Date of experience: May 14, 2015
California
1 review
0 helpful votes
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The good and the bad.
December 1, 2021

I don't care for and will never again purchase any of your tops or sports bras. There is no shoulder adjustments to tighten or loosen for a better fit. I do however keep my membership for your power hold leggings. I've tried your other styles and dislikes the compression and material/ fabric that shows every imperfection.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Megan,

Thank you for sharing your feedback regarding our styles. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Washington
1 review
0 helpful votes
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Horrible communcation
April 15, 2024

They were not at all what I expected. Then it was not clear that they were going to charge me $58 per month toward more of their garbage. I cancelled the subscription and put the leggings in the goodwill.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Lia B. Fabletics Rep
over a year old

Hello Christy,

We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

New York
1 review
0 helpful votes
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Overpriced membership just to be able to order mediocre quality work out clothes. After one wash, the material looks over used. After being charged for 4 months and not using my credit, Fabletics wanted to charge more to order an outfit. However, the customer service was very helpful and gave me a refund after I called.

Date of experience: May 7, 2019
Ivy T. Fabletics Rep
over a year old

Hello Katie,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Ohio
1 review
0 helpful votes
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Great Value and Trendy Styles
July 1, 2022

I love the variety of clothes, styles, and colors. Membership also offers great perks and discounts that I regularly take advantage of. And Kate Hudson is one of the coolest individuals in the universe, so it's hard not to love anything she puts her name on. I find the customer reviews very helpful and wish there were more, especially ones with pictures and/or weight, shape information. I it would also be helpful if the website was was a little more mobile phone user friendly but otherwise love the company and what it offers.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Rachael,

Thank you for sharing your experience with our products and the website. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Illinois
1 review
0 helpful votes
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I've had a few orders from Fabletics and although standard shipping is 6-10 days, it always takes over two weeks. This most recent order was sent back due to an incomplete address even though the address I had put on the order was 100% accurate. When I spoke to the representative he told me that the shirt that I ordered was out of stock and would not be able to send it regardless of the one that was being sent is being returned, so there was no solution, just disappointment. I asked if I had to wait standard shipping for this inconvenience on their part due to shipping and now lack of inventory that they refuse to send back, they said I had to still wait standard shipping for the rest of my order. Throughout my experiences with Fabletics I keep getting the bare minimum with support and it makes it difficult to want to keep shopping with this company. It would be nice to have good workout clothes if I ever get to receive them in less than a month, but truthfully I think their intention is to force shoppers to pay for expedited shipping to earn that extra buck on our expenses.

Overall, their products can be worth the purchase, but the inconveniences and even hit or miss on the fabric is making it difficult to shop here.

Date of experience: June 6, 2024
District of Columbia
1 review
2 helpful votes
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Extremely disappointed. I placed two orders in November for Christmas and still do not have the merchandise. The customer service outlet is a call center that obviously doesn't care about the company itself. I did learn that after 20 BUSINESS days I can waste another 4 hours of my time by calling the call center again to request a refund. I understand delays this time of year, but 4 weeks and still no status update from the shipper? Fabletics get it together and find a shipping outlet that actually provides service. You've lost my business.

Date of experience: December 15, 2020
Virginia
2 reviews
0 helpful votes
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Pants are ok
April 14, 2024

I have ordered several pants. I like the feel of the high side chinos. However in the website, it clearly states that they are wrinkle resistant. This cannot be further from the truth. Straight out of the laundry they are wrinkled. Within minutes of wearing them after a little ironing, they are wrinkled.
Also, I wish you had shirts abs jackets for tall men. And larger sizes. Like a 3xlTall.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. Fabletics Rep
over a year old

Hello Stephen,

We appreciate you for taking the time to write a review about product quality and sizes availability. We'll be happy to assist you with your concerns. Our Member Services Team will contact you right away.

Best,
Allison

Pennsylvania
2 reviews
2 helpful votes
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Those guys just started taking $49.95 from my 14 y. O. daughter's account each month. We called, asked for refund and cancelled. To our surprise, they continued charging the account in the next 2 months and when we called, they said "sorry, there's nothing we can do". They are simply trying to squeeze consumers that are not paying attention, or the ones that would not know how to deal with the issue, like my daughter. I believe these practices are corrupt and have to be reported!

Date of experience: February 9, 2019
Ivy T. Fabletics Rep
over a year old

Hello Martin,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Tennessee
1 review
0 helpful votes
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Slow shipping
September 14, 2023

Very slow shipping. In todays time it should not take two weeks to receive any product. I can order items from overseas faster than I can get a domestic shipment from this company. If you order now you might get your order by Christmas.

Date of experience: September 14, 2023
Allison C. Fabletics Rep
over a year old

Hello Nathan,

Thank you for sharing your experience with the shipping timeframe. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Oklahoma
1 review
0 helpful votes
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Somewhat happy
May 28, 2022

My first few orders had no problems at all but my most recent order was shipped in 2 separate shipments and both showed delivered on the same day but I only received 1 part of it. When I called they told me that it would take 3 business days to figure out what was going on. At the end of 3 days I got a email with another tracking number. Not sure what happened but glad it was fixed.

Date of experience: May 28, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Angela,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Arizona
1 review
5 helpful votes
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Free Shipping takes forever!
June 1, 2022

Placed our order and received tracking info that originally said we would receive it within 4 days, then it changed and kept saying label created but no dates, then changed again and again, finally had to chat with someone regarding order who said shipping can take up to 16 days! Come on Fabletics you can do better than this! Amazon can get items to me next day. Items are great, just be prepared to wait forever for your items. Disappointed and afraid to purchase more items.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jennifer,

We value all feedback, so we appreciate you taking the time to tell us about your shipping experience. We'll send you a private message right now. Thanks!

Best,
Clark

Alabama
2 reviews
18 helpful votes
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Don't waste your time
September 15, 2015

It's a pain to cancel. You have to use their automated system which doesn't work very well and will just hang up on you repeatedly if it can't figure out what your saying. Not worth the aggravation. There are many other stores that have similar clothing for similar prices and much better service. Not to mention if you miss the short window to skip the month they automatically charge you $$.

Date of experience: September 15, 2015
GB
1 review
0 helpful votes
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I ordered 2 pairs of leggings (2x£24) 5 weeks ago and today have been charged £50 for a ‘VIP membership' which I didn't authorise.
Check the small print guys!
So disappointed and the leggings are such bad quality too - I want my money back!

Date of experience: February 6, 2021
Cole N. Fabletics Rep
over a year old

Hello Kylie,

Thank you for the feedback! We are sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Jane

Canada
1 review
0 helpful votes
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Quality is lacking
October 4, 2022

It supposed to be like lululemon but at a fraction of the price. With what you're paying in membership fees plus the cost of the discount it's really about the same if you buy lulu on sale.

Quality wise lulu is still better imo.

Date of experience: October 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello John,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! For further assistance, our Member Services Team will get in touch with you right away.  

Best,
Renz

Oregon
1 review
0 helpful votes
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Always happy!
April 1, 2023

I love fabletics product! I work part time at a gym, and work out almost everyday, and their stuff is top notch. The leggings NEVER slide off, tops are super comfortable and fitting, and it's all really easy to wash. 10/10 would highly recommend

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Katya,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

District of Columbia
1 review
0 helpful votes
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Not satisfied
November 1, 2022

I have been getting your power hold leggings for a few years either in the store or online. My first pair lasted me for a couple year with heavy wear. The couple pairs I received last time are thinner and strings on every seam. I have only had my newest pair for around 6 months and they already have holes in the crotch and thigh area. Quality is not what it use to be at all!

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Heather,

Thank you for sharing your experience with the quality of the leggings you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Iowa
1 review
14 helpful votes
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Pain in the $#*! company!
June 12, 2020

It is hard to order because your credits only apply to a few amount of outfits. Credits can't be applied to other items and the cute outfits sell out of certain sizes fast. The clothing is very nice however its damn near impossible using your credits as the policies are not customer friendly. I would not ever recommend this to anyone. I wish they just let you use your money on anything on not a few slapped together outfits in the 49.95 category that never has enough inventory.

Date of experience: June 1, 2020
Cole N. Fabletics Rep
over a year old

Hi Valentina,

Thanks for your effort in writing a review! We are sad to know that you are unhappy with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Illinois
1 review
0 helpful votes
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Prices and products are top notch!
April 1, 2023

Always incredible deals and products that are great value for the prices especially if you're a member of monthly subscription programs! Wear Fabletics from gym to work and out and about all the time!

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Eugene,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!

Best regards,
Chad