business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
GB
1 review
3 helpful votes
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I also have had an issue with my daughter (15 years old) being able to create an account with this company. To be fair they have said they will cancel the account but I'm getting no joy with getting a refund - apparently despite having been billed for two separate items I can only return both or neither. In light of other comments on this site I will keep an eye to make sure they don't try to bill me further.

Date of experience: February 11, 2015
New York
1 review
0 helpful votes
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Rewards store coupon
December 1, 2022

Everything is good but there is no information how to apply a $5 coupon which was redeemed at the rewards shop to use at checkout. There isn't even an option. It said I have only 30 or 60 days so it probably expired already. This needs to be fixed.

Date of experience: December 1, 2022
Mary L. Fabletics Rep
over a year old

Hello Victor,

Thank you for sharing your experience with the coupon from your rewards points. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

New York
1 review
0 helpful votes
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Rip off. Read for explanation
September 4, 2022

Realistically, they're not terrible shorts. Personally I don't like that I was tricked into signing up for a membership to get the 2 for 24 dollar deal but eh whatever you can cancel. The actual quality of the shorts is mediocre at best, they stained around the pocket seams after just a few wears outside and the waist band gets uncomfortably tight after a few washes even after following care instructions. You're better off going to a discount store or thrift store if you're looking for shorts for $12 because you'll find the same if not better quality.

Date of experience: September 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Chris,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership and your purchase.  Our Member Services Team will contact you right away.  

Best,
Allison

Illinois
1 review
5 helpful votes
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Finally -- Money Returned
November 2, 2017
Updated review

After the review I wrote in SiteJabber, Fabletics finally contacted me and refunded (or credited back) the charges for nine months of unwanted "membership."
The person to whom I spoke was and sounded pseudo-friendly and did her job in getting the charges refunded.

I will still not allow my wife to purchase from fabletics nor would I recommend them to anyone. It is too easy to get stuck in a dilemma like this unwittingly when one considers there e-purchase screen.

Date of experience: October 30, 2017
Sherry E. Fabletics Rep
over a year old

Hello Robert,

We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry


Scamming a 70-yr old woman for $50/month
October 31, 2017
Previous review

My wife has tried numerous times to cancel Fabletics automatic debit to our credit card. She claims she never agreed to this. But fabletics (or fabscampros) has charged her more than $700 over the course of several months. They Refuse to refund the money. She is 70 years old and has had a craniotomy for a brain aneurysm and two mild strokes in the last four months. Fabletics won't even return her money when she is in dire need of the money to pay for medicine and doctor bills.

Calling customer service is like calling a long distance operator. They don't exist and refuse to transfer a call to a superior or offer an alternative path for resolution. Their resolution is to keep charging the credit card for non-existent services or a product Fabletics claims to have delivered.

Next Step is the Attorney General of this state.

Date of experience: October 6, 2017
Texas
1 review
0 helpful votes
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Gone downhill
March 1, 2023

I started purchasing from Fabletics in 2017. I loved Fabletics quality and clothing options (I still have some items from 2017 that I'm still love with in 2023).

Unfortunately, the quality of service, product variety, and shipping has progressively gotten worse. Most recently I've had an order delivered to the wrong address, I've received a worn and blood-stained swimsuit (gross), and had an order placed incorrectly (twice) by a customer service agent. I'm holding out hope a little longer to see if they stock any new/unique spring and summer items. If nothing changes I'll cancel my membership soon.

Date of experience: March 1, 2023
Zeth B. Fabletics Rep
over a year old

Hello Becky,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping/delivery and product quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Ohio
1 review
0 helpful votes
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Expensive and limited sizes
November 4, 2020

Very expensive for exercise and leisurewear. Also if you don't purchase something the first day of the month there is nothing left but XXS. I've continued purchasing because I charge me $50 no matter if I purchase or not, so I was using up my credit and will now be cancelling my subscription.

Date of experience: November 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Jennifer,

Thanks for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle

Georgia
1 review
1 helpful vote
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I got two pairs of leggings and BOTH tore within a few wears. I had also gone on the website to order some other clothing that was on sale, but once you add the item to the cart, the price instantly goes up. Disappointed with this company so far.

Date of experience: May 12, 2020
Cole N. Fabletics Rep
over a year old

Hello Mehak,

Thank you for making a review. We are sad to hear that you dislike your online shopping experience with us and our product quality. Your feedback is essential to us. We will email you shortly.

Best,
Clark

Ohio
1 review
0 helpful votes
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Fabletics clothing has been great... when available in size, style and color for ordering on line. Most of what is ordered is for casual wear. I've not been disappointed! Clothing wears and washes well. However, the website takes forever to load (or its my phone that's the issue.) Nevertheless, the SALES are phenomenal!

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Gabrielle,

Thank you for taking the time to write a positive review regarding the products we offer! We'd be delighted to help you further with your concern about the website. Our Member Services Team will get in touch with you right away.

Best,
Allison

Canada
1 review
0 helpful votes
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Application
March 16, 2022

The application has some helpful programs. The only problem I experienced is having to do classes on my phone. It's not optimal.

I'm also trying to figure out how to return an item that was too large. It almost seems that keeping it and taking a loss on a resale will be easier.

Date of experience: March 16, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Amanda,

We appreciate your feedback on our mobile app and with our return process! We will be emailing you right away for assistance.

Best,
Cathy

Colorado
1 review
0 helpful votes
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Horrible Customer Service
March 4, 2022

This company is a scam! Do not buy from them - they have some very hidden fine print. Their sizing is so off so if you order from them online without trying things on you might just get stuck with items you can't even wear! I went online to make an exchange looked through my options, went back a few days later and then my items said no longer were Not eligible for returns or exchanges. At the bottom of the page it then says I had 3 more weeks to exchange or return. When I reached out to them I was then told my items were final sale. All so interesting since I had already went to the store and exchanged one of the items. They apparently just make things up as they go along. This is one of my orders - I have 3 that this happed on. Hope someone on eBay wants these unusable items so I can gets something back so its not a total loss!

Date of experience: March 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sarah,

We hear you! We are sorry you had a frustrating experience recently. Our member services team will get in touch with you right away. Thanks!  

Best,
Renz

California
1 review
0 helpful votes
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Not Helpful
July 5, 2022

I didn't receive my package. I waited a few days as the website suggests and still nothing. Then I contacted customer service via chat hoping they could send send me a new pair of leggings (I only got 1 thing). However, they were unable to helpful until I filed a claim with the mail service then I have to contact them again with a claim number in order for them to do something for me. I understand some people may be trying to get an extra package but I have never had to jump through so many hoops when I've done nothing wrong. They didn't offer anything for the inconvenience. Just ridiculous.

Date of experience: July 5, 2022
Mary L. Fabletics Rep
over a year old

Hello Madeline,

Thank you for sharing your experience on our website and with the order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Texas
1 review
0 helpful votes
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Good stuff
May 4, 2022

Maybe it's just trial and error, but I've heard great things about all their products. In my experience, my first pair of pure luxe leggings were a little too big and the emblem is already coming off after 2 washes. My sports bra could use a little bit more padding in my opinion.

Date of experience: May 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Nicole,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's quality. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Illinois
1 review
0 helpful votes
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Member points are a scam
February 11, 2022

I saved a bunch of memes credits only to still have to pay $40 for DELIVERY. Even then, the delivery has taken almost two weeks. A scam and not worth my time or money. I'm extremely disappointed in the company.

Date of experience: February 11, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Michael,

Thanks for sending your review! Your feedback about member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further our shipping process and delivery timeframe. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

California
1 review
0 helpful votes
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I recommend it
June 1, 2022

I have been subscribed for years now.
I love the fun colors and variety of sizes.
I do however feel que quality has declined in recent times. One of the selling points for me, as a Latina with curves and a big booty, used to be that pants stayed in place and didn't "ride down". Unfortunately that is no longer the case with most styles of leggings ( and trust me I have tried ALL of them) They seem to get loose around the waist and then either they fold over or, slide down to where I have to stop and pull them up every few minutes.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Janella,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's style. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Louisiana
2 reviews
8 helpful votes
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SCAM!
May 19, 2015

Every so often, one of the Fabletics employees enters a review on how their company is"not" a scam. But, it most certainly is, take it from me, an ex-customer... They disguise all their hidden fees as a one time payment for one item. But somehow they are still able to charge your credit card without you knowing. Don't fall victim to the scheme.

Date of experience: May 19, 2015
New Jersey
1 review
0 helpful votes
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Product is great, sales tactics need improvement
December 4, 2022

I like the leggings but unknowingly signed up for a monthly subscription that was rather difficult to undo. Like most, I don't have the time to call customer service to challenge. Finally found the link on the website after 15 minutes of being looped through various pages to cancel. Plenty of places to purchase quality gear at decent prices… not likely to go to fabletics as my default option.

Date of experience: December 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Danielle,

It is with great regret that we received your feedback regarding our VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Illinois
1 review
0 helpful votes
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Amazing quality
November 1, 2022

This is the best workout wear I have ever purchased. They fit amazing, wash up super nice and keeps its shape. Honestly, the quality can be compared to the super high end items out there at a fraction of the cost. My kids all love the clothes and are the ones that got me hooked! I'm looking forward to snuggling up in their winter line that they have available.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Elizabeth,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Wyoming
1 review
0 helpful votes
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Fabletics products seem to be nicely made and they do have some fun styles but $50 a month for a sports bra and leggings set is just way too much. I can find other cute styles anywhere else for far less. It's not flexible enough: if you find a single item like a sports bra and want to use your monthly credit it charges you the whole $50 even if the item is worth less than $50 full price. What's up with that? If this service was $25 instead of $50 and allowed you to either mix and match your own top with leggings or pick a set I would be all in but it's not flexible or valuable enough.

Date of experience: May 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Tessa,

Thank you for the feedback! We are sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Jane

Canada
1 review
0 helpful votes
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Great product
May 19, 2022

I would give 5 stars if there were all available sizes whenever a sale occurs. It seems I can never get the size or colour I want because they must be popular. Also, I feel it's a huge rip off that Canadians don't get the same product selection as the States. I give it a full 4 stars for quality of product. Plus the return process is pretty simple. I've only ever had to return something once.

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kathie,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Florida
1 review
1 helpful vote
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Somehow they obtain a person's permission to join a VIP membership for elite pricing. But how many cheap clothes does a person buy to make a $54.95/monthly fee worthwhile? And then they double charged my account on a monthly basis, and said there was no visibility on their end of double charges. Excuse me? I don't believe that's possible when it's happening twice a month for a few months.

Date of experience: November 12, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Renz