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After the review I wrote in SiteJabber, Fabletics finally contacted me and refunded (or credited back) the charges for nine months of unwanted "membership."
The person to whom I spoke was and sounded pseudo-friendly and did her job in getting the charges refunded.
I will still not allow my wife to purchase from fabletics nor would I recommend them to anyone. It is too easy to get stuck in a dilemma like this unwittingly when one considers there e-purchase screen.
Tip for consumers:
BE Careful what options one selects
My wife has tried numerous times to cancel Fabletics automatic debit to our credit card. She claims she never agreed to this. But fabletics (or fabscampros) has charged her more than $700 over the course of several months. They Refuse to refund the money. She is 70 years old and has had a craniotomy for a brain aneurysm and two mild strokes in the last four months. Fabletics won't even return her money when she is in dire need of the money to pay for medicine and doctor bills.
Calling customer service is like calling a long distance operator. They don't exist and refuse to transfer a call to a superior or offer an alternative path for resolution. Their resolution is to keep charging the credit card for non-existent services or a product Fabletics claims to have delivered.
Next Step is the Attorney General of this state.
Hello Robert,
We are very sorry to hear that you are dissatisfied with your shopping experience. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
Robert A.'s review of Fabletics earned 2 Very Helpful votes
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A lot of my items have had loose threads and get holes and floor burns very easily. I got them...
Hello Robert,
We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry