business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Pennsylvania
1 review
0 helpful votes
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Disappointed
August 1, 2022

I purchased a gift for my husband. The shorts were too big. I tried getting smaller sizes. The same size was sent to me. Which took forever. Now I'm trying to return them and it says I won't receive any money back. I'm very frustrated

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amber,

Thank you for sharing your experience with the sizing of our products and processing a return. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Georgia
1 review
0 helpful votes
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Liked my items
September 1, 2023

I have been a customer for more than 7 years.
Over time, prices have risen and quality of fabrics in some cases have deteriorated.
My order contained shorts that were see through.
Additionally, items are out of stock in my size (M/L depending on style).

Date of experience: September 1, 2023
Mary L. Fabletics Rep
over a year old

Hello Roberta,

Thank you for sharing your experience with our prices and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Connecticut
1 review
0 helpful votes
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Fabletics
May 1, 2021

They make the opt out button hard to find. Their leggings are lower in the back than the front at the waistband. They auto convert your credit from real dollars to individual credits. When using the credits I might want something costing $35. But can't use a credit (worth $50) without losing $15. Terrible system and unnecessary.

Date of experience: May 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Cheri,

Thank you for writing a review! We would love to assist you further with the concern you had with our products and services. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

Idaho
1 review
20 helpful votes
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I don't understand why so many are complaining. It clearly states at checkout how VIP membership works. You must opt out between the 1st and 5th of every month to avoid the member charge, that or go ahead and purchase something to get the VIP member advantage pricing. Have to treat it like a bill due every month you have to remember to purchase or opt out. In addition, a person doesn't have to join VIP. Buyers see the discount and never stop to think what the catch might be. I don't personally think it's a good business model as the membership advantage isn't enough for me to take on the risk of forgetting and basically being forced to buy something, but that's my choice as a consumer. Fabletics is completely legitimate. Consumers need to take on more responsibility on their end.

Date of experience: September 28, 2014
Georgia
1 review
0 helpful votes
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A day late
June 2, 2021

There are never enough size small/short leggings. Everything sells out so quickly if your not on the site every Thursday to catch the new arrivals. It's just not practical for me to buy $80 leggings every week. I'd like to be able to go and buy when I am ready or want something. Instead I'm having to beat the rush all the time. Also the last 3 leggings I received were too long even though I ordered short.

Date of experience: June 2, 2021
Cole N. Fabletics Rep
over a year old

Hi Betty,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our selections. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

GB
1 review
11 helpful votes
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This company are literally horrific. In very small print they sign you up to VIP membership which debits you £44 every month. Once you realise, they never give you the money back. You can only spend it on their $#*!e clothes.

I've never heard a success story from them. Who spends £44 a month on gym wear?! It's unrealistic, sneaky and infuriating. It's day light robbery for people who have bills to pay. How dare they steal our money. This has to stop!

Date of experience: October 2, 2015
Tennessee
1 review
0 helpful votes
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Customer Service, who?
February 2, 2023

My last order with Fabletics never showed up, though it said it was delivered. I tried to contact a customer service rep, but it's just automated robots with queued answers. No one actually helped. I love the clothes, but when you've been a faithful customer and run into an issue, a real person should actually be reachable.

Date of experience: February 2, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Amanda,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

California
1 review
0 helpful votes
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Perfect
December 4, 2022

I received a pair of leggings that were not ordered correctly. I went onto the website and chose the send back method. When I went into FedEx I didn't have to pack the package or put any labels on. They immediately emailed me and then within seconds I had my refund unbelievably excellent service. Would recommend highly.

Date of experience: December 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Nancy,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!

Best regards,
Chad

Minnesota
1 review
0 helpful votes
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Totally pleased skeptic
June 1, 2022

I roll my eyes when I get a lot of marketing about something that's trending, but I was in need of new yoga pants and leggings and a sale offer from Fabletics caught my attention. When I purchased, I absolutely expected that it would be a one-time decision. To my surprise, I have adored my new leggings. They are just so much more comfortable than I could have imagined, without ever losing any shape or compression. The material was very soft and comfortable and they started to feel like I had next to nothing on. I'm totally a fan. I don't think I can go back to other leggings now.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kelly,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!

Best regards,
Chad

California
1 review
5 helpful votes
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I am reading all these reviews about Fabletics being a "scam" and charging ppl $49.95 each month without their consent. Like any subscription, you get a deal and then the next month they charge you the membership fee. BUT Fabletics will let you "skip" the month so it waives the fee. If it does charge you, just put it towards an outfit/item. I've ordered many things from Fabletics and I have skipped many times. I've had them for at least 3 years. I've not once had a problem with it. I think people just need to read what they're signing up for. Nothing comes for free.

Date of experience: May 1, 2018
Sherry E. Fabletics Rep
over a year old

Hello Lina,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!

Best,
Sherry

GB
1 review
8 helpful votes
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This is a total scam
November 6, 2014

This is a total scam. I bought one outfit - which was fine, but did not realise that it was part of a monthly deal where you have to purchase every month. Surely it is illegal, or it should be. Outrageous. And they use Kate Hudson's name as a front.

Date of experience: November 6, 2014
Colorado
1 review
5 helpful votes
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I ordered the 2 for $24.00 got 1 pair and then they tried to charge me $49.95 for future purchases. Not an American company sounds like the Philippines, no supervisor available they are always helping other unhappy customers I assume.

Date of experience: February 24, 2018
Sherry E. Fabletics Rep
over a year old

Hello Millissa,

We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Sherry

GB
1 review
2 helpful votes
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Terrible customer service, I honestly dont know where they have got their customer service staff members from, they are the rudest, most arrogant, dim people I have ever spoke to in my life.

Please do not waste your time, money, energy on this site it is an absolute scam there is never anything in stock and to try and cancel your membership or even receive your items in the first place is like pulling teeth.

Date of experience: December 20, 2020
Cole N. Fabletics Rep
over a year old

Hello Elizabeth,

Thank you for sharing your overall experience with Fabletics. We deeply value your business with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Maryland
1 review
0 helpful votes
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Scams
October 5, 2022

Awful product, awful customer service. Sent me an email Sept 15 about a refund being processed and had to call October 5th due to no refund to my account. I was told they just processed it on 10/5, only because I called. The product itself is below sub par. I should have known better than to stray from Lululemon who has amazing products and wonderful customer service. Save your money, time and energy on Fabletics.

Date of experience: October 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Adriane,

Thank you for your review. For further assistance with your refund concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

New York
1 review
0 helpful votes
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Nothing yet
December 1, 2021

While I thought I was a member I have received no emails or other things from them. Therefore I've had no experience with the site and only once visited a store. So far they are failing to provide any services.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Roger,

Thank you for sharing your feedback regarding your experience with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Iowa
1 review
0 helpful votes
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Not straightforward about the savings
April 1, 2023

Did not explain very clearly that my VIP "savings" was my paid membership to Fabletics. So there was no real savings - just a paid membership. The compression pants I bought were nothing special. Seem cheap to be honest. You can buy better ones on Amazon for half the price.

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Cody,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP membership. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Alaska
1 review
0 helpful votes
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Great quality products
January 12, 2022

I enjoy new lines frequently dropping, I look forward to seeing what they come out with next. The quality of the clothes surpasses other brands I'm familiar with such as lululemon and they wash and wear well. Every piece I've purchased is a favorite in my closet and gets worn frequently. I love Fabletics and usually stock up during sales.

Date of experience: January 12, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Megan,

We are glad you are enjoying our promos! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!

Best,
Zeth

Canada
1 review
0 helpful votes
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Terrible company rules
December 1, 2022

Never received my order. Was contacted with customer service 3 times. First 2 times i was promised a refund to payment method but had to wait for two weeks to see if the package still gets delivered (which is understandable). But after waiting the mentioned period, i was told that they never offer a refund only store credit and/or replacement. I just waited 2 weeks for nothing and lost my time where i could have just gotten something else from a reliable company than this one! Never again ordering anything from them. Opened a dispute with my CC.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Gunay,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Illinois
1 review
9 helpful votes
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Fit not so fab
June 12, 2020

Overall, I was disappointed with the products I purchased through Fabletics. I'm a curvy plus size and these always sagged in the wrong places while being too tight in others. Clothing manufacturers can't just take the size 2 and make it bigger for plus size; they need to take into consideration the real woman curves we have! I was lucky enough to be fairly close to a shop, but they never carried plus sizes so I could try stuff on before ordering. Overall, not worth it. Old Navy has much better athletic wear for a better price too.

Date of experience: May 1, 2020
Cole N. Fabletics Rep
over a year old

Hi Jennifer,

We appreciate your feedback on our product fit and sizing! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Ohio
1 review
0 helpful votes
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Poor customer service/Deceptive sign up
January 1, 2023

I thought I was just providing information to place an order not signing up for a membership. Everytime I call customer service to cancel it, the wait times are extremely long and I can never get in touch with anyone

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Clifford,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz