FableticsReviews 13,331
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Great quality materials, consistent fit across styles, cute designs, items get delivered in a timely manner. I've only had to contact customer service once but they were very helpful.
Hello Amelia,
Thank you for the great feedback regarding our Member Services Team and the items we have online. It has been a pleasure doing business with you! Have a fabulous day!
Best.
Lia
The shipments come in a timely fashion and we have no complaints. My wife loves it and look forward to opening her packages.
Hello Andrew,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Dean
I have purchased several leggings from fabletics and they have all been comfortable and exactly as described. These ones are not stretchy or soft and are loose at the waist compared to the rest of the legging. The quality of material is also not as good.
Hi Christine,
Thank you for sharing your feedback about the item that you purchased, it will help us improve our operations and services. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
It was so easy to sign up and order a pair of leggings. I was so happy when I got them, I absolutely love them!
Hi Angie,
We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
It took weeks for my order to arrive. I got an email the item shipped but never was received by usps so it took weeks to arrive.
Hello Amy,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Loved the tank. Feels good and cool color. Looks great, wear it to the gym or wear it while going out.
Hello Aamir,
Thank you so much for sharing your feedback regarding our products. We always strive to provide our members with the best quality. Have a great day! ​
Best,
Allison
Definitely recommend to everyone i know my whole wardrobe is fabletics and every single piece i own is still in tact and fits just as good as it did DAY 1
Hello Allison,
Awesome! Thank you for the positive feedback! We're so glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
One item generally doesn't fit or comes.as advertised but returns are easy
I specifically purchased the short length for the leggings because I'm only 5 feet tall and I received both pairs in regular length. I look foolish having to roll them up. I didn't bother returning because I am a nurse working many hours a week and too tired to be bothered
Hello Chrysoula,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you received. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Products are not delivered on time, took more than 2 weeks to get an order and the third party shipping company did not start the shipping for 10 days from the order placement
Hello Vikas,
Thanks for sending your review! Your feedback about our shipping and delivery process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
The texture of the leggings is perfect
I will buy again! And the delivery is very fast!
Hello Katherine,
We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I placed my order on May 16th. I paid for the expedited shipping. I waited to receive my order and still to this day on May 26, I have not received my order. I was given the refund for paying the expedited shipping but still very unsatisfied with my experience especially because this was my first time ordering from here.
Hello Anthony,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The days kept changing as to when they were going to be delivered. Took over the amount of days said to be delivered and I will be canceling my VIP membership. Horrible shipping experience.
Hi Will,
Thank you for sharing your feedback regarding the shipping process! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
I buy all my activewear at old navy typically, I took a chance and tried fabletics but the sizing is SO different. I typically wear a XXL & these leggings barely go on my body.
Hello Kelsey,
Thank you for writing a review! Your feedback about the sizes we offer is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Not a fan of the subscription model and have found sizes vary different by style.
Hi Adam,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Everything was great, thank you so much! Will be back for sure!
Hello Ashley,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our services.
Best Regards,
Clark
Good service, had no issues with delivery and availability of product.
Hello Dorothy,
We are glad you are enjoying our products and selections! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I ordered the medium size but it turned out to be a little too big for me :( I wish there was a better way to understand the sizes. The quality is perfect though. Definitely gonna order again if I get a good offer :)
Hello Ahmed,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I'm in love with side pockets, the inner pocket for your ID or CC, comfort and definitely a high waist to go over the bottom of my sports bra so it won't roll up!
That's the ticket
Hello Beverly,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anna,
We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our members' satisfaction.
Best,
Allison