business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 13,021 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

This company does not typically respond to reviews
District of Columbia
2 reviews
3 helpful votes
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Not worth the effort
June 25, 2023

I've had a few order problems and a lot of buggy issues with their website and chat functionality. Most recent problem was a package that not only shipped super late but never actually arrived. They "escalated" the issue and said to contact them again after two days. (Why this is I have no idea, if anything they should be reaching out to us with their resolution). End result was a denial and was told to contact the shipping company. I had already done that before contacting them in the first place. Shipping company says to talk to Fabletics. Absolute bull$#*! to be passed around and with how large of an order I made, they offered a $50 account credit to keep my membership. Missing Order was $300! Cancel your membership. There are plenty of other brands to choose from

Date of experience: June 25, 2023
Texas
1 review
0 helpful votes
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Great, user-friendly site.
August 11, 2024

Using the sort and filter options I was able to quickly locate the items my daughter was searching for. The price was competitive and returns are seamless.

Date of experience: August 1, 2024
Michigan
1 review
0 helpful votes
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The 2 things I appreciate most is that I am not visibly sweater in Fabletics gear.
The other big things is that when I do squats they stretch with me. When I wore another brand to work out in they had a little give but the waist started coming down and exposing my underwear. It's not the end of the world but when you are giving it your all you don't need anything distracting you.
What I am saying is that when I am working out I'm not thinking about my clothes at all because these do what they are supposed to do. I love it.

Date of experience: June 2, 2024
France
1 review
1 helpful vote
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Vip membership
March 22, 2021

It is a scam. I subscribed to the VIP membership, and they were charging me every month 49,95 euros (well, should be more attentive to the regulations written in tiny letters but such a type of obligation did not even come to my mind). I luckily realized that after 2 months so just wanted to spent those points on some clothes, as the leggings I bought were actually quite OK. Apparently though I can't use all my points at the same time. So having almost 100 euros in points I can only spend 49,95 per order and then pay again the sum exceeding the value of 49.95. If I want to pay less and just buy e.g. for 39 euros, point system doesn't seem to be working at all and I have to pay everything in cash. Ridiculous.
The prices on their website is another thing, as only when you go to the payment you can see the real amount. Never again.

Date of experience: March 22, 2021
Cole N. Fabletics Rep
over a year old

Hello Aleksandra,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Texas
2 reviews
0 helpful votes
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Best Shorts Ever
August 11, 2024

I'm obsessed with all Fabletics products! The fabric is amazing, the sizing is perfect and the prices are on point…but most of all I love the the look!

Date of experience: August 1, 2024
GB
1 review
20 helpful votes
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Worst customer service I have ever dealt with. If you will be returning anything they will take a month to process it. Advisors will be turning you in circles asking random questions irrelevant questions. It's been nearly a month since I returned to legs and just had another useless conversation with an advisor who said they still have not received my parcel though Hermes has delivered it ages ago. If you have time to waste order from this company and enjoy the ride.

Also, leggings are see-through.

Date of experience: June 4, 2021
Nelle P. Fabletics Rep
over a year old

Hello Indre,

Thank you for sharing your return process experience with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

California
1 review
0 helpful votes
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Great
June 13, 2024

I lost my job. That is my only reason I could not stay. They offered a great discount to stay. But no extra dollars still equals no extra dollars.
My pants are heavenly from Fabletics! One day I hope to return.
Blessings to all and thanks for such great fitting leggings. They are the best amen

Date of experience: June 3, 2024
Georgia
3 reviews
2 helpful votes
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Enough of Chinese Products with BRAND LABEL
April 20, 2021

I thought this one would be something else but when everything we buy is from China why am I surprised. 2020 was spent at home in lounge wear and finally got a job after 8 months of looking so wanted to reward me with some good lounge/athletic wear. Order the only pants and takeover pants. When tried to get the tag out it ripped the label. When I went to return I noticed that the items have to be unused, in original bags with tags... there you go 60 days roll in warranty is out the door unless you wear it for 60 days with the tag on. What a rip off, can't wait to shop from brick and mortar stores.

Why does returns have to be saleable condition? Why do you say that we can wear for 60 days roll in it and then return?

Date of experience: April 20, 2021
Cole N. Fabletics Rep
over a year old

Hello Mayur,

Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your product and return concerns.

Best,
Bella

Georgia
1 review
0 helpful votes
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Love the quality of the clothing
March 27, 2023

I love the quality of everything I buy from Fabletics. My old leggins always got holds in the thigh area after about a year. I have leggings that I've have for over 3 years and they are still like new. I am also very curvy, with a small waist and the fit of the leggings are comfortable and fits me perfectly without a gaps in the back.

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Date of experience: March 27, 2023
Zeth B. Fabletics Rep
over a year old

Hello Angelique,

We’re so glad to know you're satisfied with our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Arizona
1 review
0 helpful votes
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See through!
June 13, 2024

I used to love fabletics because of the quality of their bottoms. Unfortunately, the last two items I have gotten from them have been see through. I'm disappointed and considering finding a new brand of leggings to buy.p

Date of experience: June 3, 2024
Tennessee
1 review
19 helpful votes
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Poor Customer Service
January 18, 2021

I was very disappointed in the only way to contact the company is via chat or phone only to sit on hold for far too long. Their "support" email address does not accept emails. I was attempting to cancel my account due to not being used and was told they could not refund me anything, even though their website indicates I am "entitled to a refund of the entire consideration paid for the contract". I assume this is why they went to issuing "member credits" instead of giving dollar values to your membership. We will see if I end up getting my refund. I would not recommend.

Date of experience: January 18, 2021
Cole N. Fabletics Rep
over a year old

Hello Lacey,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Massachusetts
1 review
0 helpful votes
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Favorite workout gear
June 13, 2024

Love, love, love Fabletics leggings! The only brand I've ever purchased that doesn't pill between your thighs. Have encountered a few holes at the seems over the years, but it was on frequently used pairs that were over 5 years old.

Date of experience: June 3, 2024
Minnesota
2 reviews
0 helpful votes
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Love the clothing and style options. But living in rural area and no stores nearby means we order online mostly. And delivery takes weeks to get here. Can get similar styles and quality from other vendors and far more quickly.

Date of experience: May 9, 2024
Canada
1 review
1 helpful vote
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Return not processed? Sizing and poor quality.
October 2, 2022

I ordered a few items using member credits. Some didn't fit or look good so I returned them. I still have not received my member credits back and there's been no communication about the process or status I'm of this with me.

I can never really find anything that fits in the right way. Too small in some areas and too large in others. Feels inconsistent. Quality of clothing is also variable.

Date of experience: October 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Laura,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the quality and sizing of your orders. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Canada
1 review
0 helpful votes
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I placed an order Friday morning. It is now the following Wednesday. The package "supposedly" shipped out tuesday morning. But when I go to track the package the courier says "package not found". I've called customer service yesterday and today to find out what is going on. They kept insisting that it was just not updated yet. You trying to tell me in like 5 days there is no update? I am starting to believe that this is a scam and my order will never come. Not happy. Really slow. Not to mention the site says the package should deliver in 4-7 days from order being placed. Clearly that will not happen.

Date of experience: October 9, 2019
Cole N. Fabletics Rep
over a year old

Hello Chantel,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Florida
2 reviews
0 helpful votes
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Nice choices however not affordable
August 11, 2024

Prices need to be lowered for me to continue to purchase uniforms from them. Material of clothing seems to be like other brands so nothing special to me about clothing from Fabletics

Date of experience: August 1, 2024
Tennessee
1 review
0 helpful votes
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You can not just buy a pair of shorts from them, with any purchase you make, you sign up for a subscription and they charge you month to month and that charge is just a credit to buy more clothes from them. It's in the very fine print and as you're checking out it seems like a very simple checkout for just a regular pair of shorts. Don't let them fool you like they did me.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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No Viable Return Option
November 27, 2023

I ordered 7 pairs of shorts, very unimpressed with the number of options provided. The website shows each color variation of the shorts as a different listing (including those that are not currently available) to make it seem like they have a larger selection than they actually do, but this just makes shopping on their site much more confusing until you figure it out. I liked two of the shorts that I received but want to return 5 of them, only to find out that, although I was assured that they have free returns, this only applies if you drive 40 minutes to the nearest outlet. There is absolutely no option to ship the items back to them, not even if you pay for shipping yourself.

Date of experience: November 27, 2023
Lia B. Fabletics Rep
over a year old

Hello Samuel,

We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Hawaii
1 review
0 helpful votes
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Pretty boring
May 14, 2024

There used to be so much more selection of color and cut and pattern. Now it just seems like they come out with a brand new pair of black leggings every month. Def not inspired to buy any more of those.

Date of experience: May 4, 2024
Iowa
2 reviews
2 helpful votes
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Longer shipping, sizing is inconsistent
June 14, 2024

I ordered shorts with lining and needed a large. Then ordered the same style without the lining and needed a medium. Shipping takes about 2 weeks which seems longer than normal for any online company these days. Quality is good but for the price vs service/sizing, I don't plan on ordering again.

Date of experience: June 4, 2024