business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
North Carolina
1 review
0 helpful votes
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Amazing, plan to buy again in the future!
June 14, 2024

(I'm not a bot btw i actually do like rocking Fabletics a whole lot)
Great shipping time: Less than 10 business days, with great communication
Great quality: No matter how much I wash my Fabletics clothes, they never lose their size, or quality.
(I've also ordered from Fabletics 2 other times in the past, and these items are still great to this day as well)
Great offers: Everyday they have new excellent offers that fit into your budget.

Date of experience: June 4, 2024
GB
1 review
1 helpful vote
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Fraudsters
December 1, 2020

Please do not use your card to buy from this company. They are fraud. After your first purchase they will continually talking money from your account. I have lost hundreds before my bank Natwest stops them. If you are the type that doesn't check your account regularly, you had it.

Date of experience: December 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Abbie,

Thank you for sharing your overall experience with us. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Oregon
1 review
0 helpful votes
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I love Fabletics VIP sales - their Powerhold leggings and shorts are my absolute favorite for distance running / spin class / lifting / all the things. Awesome sale prices to stock up? YES PLEASE! BUT... when I already know exactly what I'm looking for (because I already have like 4 pairs), and the website instead shows me everything else except what I ACTUALLY want... or only shows one or two colors of an item (even after clicking on details) instead of all the color options in the same place, and the limited filter/search functionality doesn't help... not great. Every time, it takes 5x longer than necessary to accomplish what I came there to do -- give you my $ to get the products I as a loyal customer want more of. How is intentional inefficiency providing a good shopping experience? Please add better filter and search options and provide a streamlined efficient process for those of us who to like to shop with purpose instead of aimlessly meandering every aisle. Thank you!

Date of experience: May 7, 2024
Florida
1 review
0 helpful votes
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Excellent quality
June 14, 2024

Fabletics have the best quality in scrubs and active wear. Prices are a little too high but the VIP is very convenient. I am obsessed with everything I've been getting!

Date of experience: June 4, 2024
Georgia
2 reviews
7 helpful votes
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Disgusted
March 11, 2022

I never in a million years thought that my order would be cancelled only and only because my billing address is listed as one thing and I was shipping merchandise to my alternate address in another state. To add insult to injury not only was my order cancelled but my account was suspended for what will be 72 hours. Who do FABLETICS think they are... its best I take my business elsewhere and spread the word. I've spent thousands of dollars with this company.

Date of experience: March 11, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for your honest feedback! We are sorry to hear that the order you have placed was canceled. We value you as a member and want to make things right! Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Michigan
1 review
0 helpful votes
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Not bad, little pricey when not on sale
April 18, 2024

Overall, Fabletics has a great selection of activewear and such. I gave it four stars because the member credits increased in price making it not as beneficial as just buying an item outright. In some cases, you lose money by using a credit because it could be cheaper than the credit cost. Fabletics used to have many more options for sets as well... not so much anymore (or not able to update any part of it)

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
Allison C. Fabletics Rep
over a year old

Hello Darby,

Thank you for sharing your experience with the prices we offer, VIP credit usage, and product availability. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

New York
1 review
0 helpful votes
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Worth the money
June 15, 2024

The clothes are amazing. Love the fit, colors, and styles.

My only complaint is the time it takes to get an order. I'm probably used to Amazon. Most orders take at least 10 days.

Date of experience: June 5, 2024
Ohio
1 review
0 helpful votes
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Deceiving tactics. Will show you awesome savings and deals without telling you that you need to pay a membership fee of 59.95 in order to get the discount. Terrible way to market a business. I was super excited to try some of these but after seeing the super deceitful tactic.

Do not recommend shopping here just based on that fact alone. Even if the membership offers good deals and you plan on buying from them for months on end, the way they sell the membership to you should be enough to show you how they operate as a company.

The discount you see in the picture is only applied if you purchase their membership for 60 dollars.

Date of experience: January 15, 2023
Minnesota
1 review
1 helpful vote
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Horrible VIP purchase experience
November 26, 2022

It was not the problem with representatives. Your company policies are horrible. And they cannot work beyond that.

You display a price and checkout another price so bad not trust worthy at all.

I hated the experience of purchase with you guys….

Date of experience: November 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Voolla,

We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!    

Best,
Renz

Illinois
1 review
0 helpful votes
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Great materials
July 11, 2024

I bought a running bra and tshirt and the material used for both items was very soft and felt great on. The employees were very helpful and it was overall a really nice shopping experience.

Date of experience: July 1, 2024
California
1 review
1 helpful vote
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No point of VIP
June 1, 2022

Their new membership program is the most stupid and huge waste of money ever. It used to be a monthly membership that's dollar-per-dollar, but now it's $50/month for 1 measly Member Credit. I skip months now but my previous $350 worth of credit is now 7 "Membership Credits". But there's sales so frequently where outfits are $25 so if I use my "Member Credit" (which I technically already paid $50 for!) I'm LOSING money. PLUS you still have to pay for Sales Tax + Import Tax additional out of pocket. What's the point of having a VIP membership? Nothing. It's really frustrating.

Only reason it gets 2 stars is because the outfits are comfortable.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Minnesota
1 review
0 helpful votes
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Quality
June 13, 2024

Your products don't seem to be made of top quality like they were over the past 10 years.
My dancer daughter just told me she doesn't want more Fabletics because they don't hold up.

Date of experience: June 3, 2024
GB
1 review
1 helpful vote
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Before signing up to fabletics I had heard mixed reviews. I was really pleased with my first order and the quality was great. I forgot to cancel my subscription one month, they do make this clear. However I have been trying to spend my £49 since February. First order was cancelled after 5 days as they ran out of stock, second order placed at the start of March 7 I paid for delivery within 3-5 days. I contacted customer service and was advised there was an error with there system to reorder. I did and 4 days later the items still haven't been shipped. Fabletics I really hope you respond to this I just want my items!
The quality of your clothes in my experience are great, however this is the worst service I have ever received from a company. I don't understand how you are still able to operate as a company.

Date of experience: March 12, 2021
Cole N. Fabletics Rep
over a year old

Hello Cat,

Thanks for sharing your feedback regarding our shipping and the services we provide. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

New Jersey
1 review
0 helpful votes
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Love Fabletics!
May 17, 2024

I love all of their clothes and accessories! I have tons of workout sets, leisure pieces, slippers, and more. I'd love to work with the brand someday because I truly love them and wear their clothes all of the time!

Date of experience: May 7, 2024
Massachusetts
1 review
0 helpful votes
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Meh Gear, Shady Company.
June 13, 2024

I wanted to take advantage of the two shorts for $19 deal. I wish it had been that simple. You can't just buy the shorts, you have to sign up for a "monthly membership" where they charge you $60 for the privilege of buying a few shorts and t-shirts. Unbelievable grift and shadiness. On top of that, the shorts really aren't anything special. The zippered pockets especially are annoying to try to open and close. Stay away from Fabletics. It's trash.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Always a solid purchase
June 13, 2024

Been shopping fabletics for almost 10 years now and I still love their stuff! Sales are amazing but more importantly the quality of the clothes is worth the price!

Date of experience: June 3, 2024
Colorado
1 review
24 helpful votes
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After less than 2 months of owning a pair of Fabletics leggings for strictly yoga, they tore at the seam creating a hole and run up the back. I only wash the leggings and allow them to air dry to avoid unnecessary wear and tear. When I contacted customer service, they blamed me! For a company all about quality at a good price I am shocked at their response.

Date of experience: March 7, 2020
Cole N. Fabletics Rep
over a year old

Hello Megan,

Thank you for writing a review! We're sorry to hear you ran into some quality issues and if you're not pleased with our customer service! We deeply value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Pennsylvania
1 review
0 helpful votes
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Scam!
June 9, 2023

I made several returns through happy return in which I received confirmation that items have been received but I never got the refund. After reaching to customer service, I was told that I marked the return as a no refund. First, that was not an option on the return portal and second, -are they really claiming that there is a customer out there that would go out of their way to return items and just say the hell with it I don't want the money back, keep it?! And before you think oh, maybe they gave me some store credit - they did not! Just happy to try and keep the money and hope that someone doesn't check their credit cards or won't notice!? This isn't the first time this happened hence why I'm writing this review.

Beyond ridiculous! Disappointing because besides the customer service and the refund issues, the leggings are great!

Date of experience: June 9, 2023
Texas
1 review
0 helpful votes
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I placed my order on January 23. Then my order was delayed twice. After The first delayed I was not able to track my order at any moment it only show up that my order was delayed. I even checked this morning and they have no clue where my order was but I was expecting another product from another company and they got here together but the biggest problem is I only received two of the eight items I ordered. Obviously I called right away since today is Monday I need to wait until Friday so they can find out what happen with the rest of my products by the way the back is not damage or tear which means it must be a distribution center mistake.
Anyone else with a similar situation?

Date of experience: February 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Alondra,

Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with Fabletics. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

California
1 review
0 helpful votes
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Weird leg
September 11, 2024

I do not like how the calve part on the pants is so pronounced, the fabric bunches up alot. The powerhold collection WAS my favorite.

Date of experience: September 1, 2024