I have been a member for a while and have no issues with purchasing, skipping months, etc... but recently I had 2 returns. First return, I went to UPS to drop off and received a confirmation email from "Happy Returns" and Fabletics and refunded instantly. Second return, I received a confirmation email from "happy returns" but nothing from Fabletics and no refund. I contacted Fabletics customer service to be told to wait 3 weeks for the refund. We are on week 2 and nothing. The whole reason I reached out was because I feel like it was missed and overlooked and telling me to wait 3 weeks is just to get me to be quiet for a while and I will still have to reach back out. So i'm not sure I will purchase anything going forward if it's going to be this type of hassle to return something.

Yes, yes,yes I love my jumpsuit and had a lot of compliments wearing them. I got 2 of them Blue and black. I think I love the blue better. The only issue that I have is that the tied(belt) got wrinkle during the wash and the end of the belts came off( fabletics signs- in rubber) causing it to be longer and not so cute. I don't have any issue going to the toilet because the zipper to long enough to quickly accommodate. It's very flattering and fit perfectly. Will purchase again.

I had an amazing experience at Fabletics.I went into Fabletics on the 06 June 23.I was greeted with a sincere greeting; which is extremely important to me. I felt appreciated. I felt like I had a personal assistant. Very attentive, but not smothering. I made a purchase and sadly I changed my mind about my purchase. I went back to the store on the 07 June and was greeted by a woman named Erin. ( hopefully I'm spelling her name correctly)She displayed so much warmth, excellent customer service, friendly and sincere smiles. I will shop at Fabletics store because of Erin. I will say take advantage of the rewards program because the price point is a bit pricey. Great experience

Just seen that £49 had been removed from my account, when I went to see what for it said Fabletics had removed money. I was unaware of signing down to any membership when buying some leggings. I called and spoke to someone who did help but just removed me from the VIP membership. No refund was given. I am extremely disappointed with this and think the website is a complete scam. I would rather send back the goods and get all my money back. Not everyone has £49 to be tossed into a million pound company. If I understood I was signing down to a contract I would have not bought anything. The contract/ scam needs to be more obvious when checking out. Poor service and shocking behaviour!

Fabletics size has really nice quality and nice products. If you sign up as a member, you get a great starting deal and also get notified of their sales. They usually have sales periodically with decent pricing on their quality items. I really like their clothing, but you typically have to wait 2 to 3 weeks to get your clothing in the mail. In a day and age where we get things overnight from Amazon and within 2 to 3 days from most other clothing places, waiting 2 to 3 weeks Crazy!

I have had an amazing experience in multiples stores, their sales reps are amazing and helpful. Their online customer service reps? They are the literal worst in the business. I just barely signed up to be a VIP and love my clothes and my husband decided to sign up as well. But honestly, their customer service has me questioning whether I should continue with this company. And from the looks of it, if we decide to cancel, its going to be a pain. Do better, Fabletics.