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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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My kid loved the shoes I purchased, and can totally wear and rock with just any outfit thanks FabKids
I received an email from FabKids on February 9th that my item has shipped, but it has not shipped. It's been awaiting carrier pickup since then and it's now February 17th. That's over a week of sitting somewhere, instead of actually being shipped.
My g/daughter's shoes are ALL sorts of sizes. Her size in shoes are 13. Her black sandals that I just ordered does not fit and the strap is way too short. The 2 pairs of tennis shoes are too big.
Great, my item arrived on time and it fit perfectly
Hello Amy,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at FabKids.
Best,
Mary
Shoes were neatly wrapped, not damaged, and arrived within exceptional timing.
Hello Brooke,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a great experience with us in the future!
Best,
Mary
I ordered tons of leggings for my daughter for cheer practice and was very disappointed with the quality. Her two black pair came torn down the seams and the others were all the same size but all fit differently. I can't say that I will be making another clothing purchase ever again.
Hello Jessica,
Thank you for sharing your experience with the quality and fit of the leggings you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Buena calidad me gustaron mucho los sapatos que en carge
Hello Maria,
Gracias por la genial retroalimentación! ¡Se siente bien que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de proporcionar productos y servicios de la mejor calidad!
Best,
Mary
I did an order for a shoes but I did not receive any thing the adresse was correct everything was correct even did not receive any call at least to confirm arrival so how you are expecting me to rate you?
Waiting for a prompt reply
Hello Nour,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Cute clothes and quick delivery, what more could you ask for!
Hello Ashley,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
You have to time it right to cancel or you get charged for the month. Customer service can't actually help you with your order, they can only advise you what to do. Items go out of stock quickly. I had to redo my order 3 times because the second time I was being charged full price for items that were on sale. Definitely not worth it. There needs to be a lot of changes.
Hello Rachel,
Thank you for sharing your experience with your order and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Like to be reminded about membership fees so that I'm not charged without a reminder.
Hello Sue,
Thank you for sharing your experience with the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The kids love the shoes. They are cute and comfortable. Line the deals, bright colors, easy ordering, arrive quickly.
Hello Denise,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
So excited to give my kids their gifts! A 70% off deal totally blew my mind, I couldn't resist. My daughters Birthday is coming up so it was the perfect opportunity to become a VIP member
Hello Amanda,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
Part of my disgruntlement is that I swear I never signed up for a subscription (I ordered from the site once and I guess somehow accidentally signed up for a subscription that charged my card $40 a month) so I found myself with a large amount of store credit that I needed to use. I was like, no problem, I can just order things every couple of months until the balance goes away. They regularly release new clothes so I check it frequently.
The problem is that few of the clothes are what I'd like to dress my child in. The designs look cheap and if I wanted to dress my child like that, I could get the same thing in a department store for much less. Let's branch out a bit from the neon, corny slogans, dinos, and trucks being the only selection for boys. I can't be the only boy mom frustrated by this.
Sizing is hit or miss. For example, my child wears 3T clothing pretty much across the board. FABKIDS shirts are tight but pants/shorts are too large and long.
I am a big fan of their shoes! They have held up well over time and have better designs. I will say the shoes tend to run large.
Tl;dr I wouldn't order from here if it wasn't for my unfortunate mistake while making my first order that left me with store credit.
Hello Mary,
Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The shoes I bought were nice but I could only buy one pair when I had multiple credits. This constantly happens. If I have multiple member credits from spending my personal money then it shouldn't matter when I use it.
Hello Lisa,
Thank you for sharing your experience with our items and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Some times the sizes are not available. I wish larger boy sizes were available.
Hello Shavonda,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Misty,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I bought my children shoes/boots, and my youngest child's pair didn't fit him. I called and was suppose to be able to do an exchange (free of charge) yet never received the email to send back the pair I have in order to get the bigger size. Now they're still trying to charge me for the monthly membership, but I refuse to continue doing business with a company that can't simply exchange these shoes out like they said they'd do. Aside from that issue - the duck boots I ordered for my other two children seem to be good quality & they love them. I just wish that I didn't waste money on the Dino light up shoes for my youngest son who'll never get to wear them.
Hello Brittnie,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I called representative, and she was very helpful and placed my order for me. Finally had a problem to do this myself.
Hello Lila,
We appreciate the feedback you shared regarding your experience in placing an order. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nehemie,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary