On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love there clothes very good quality and easy to order
Got 2 pairs of shoes. One pair started messing up on the first day my daughter wore them. The paint had already worn off the edges of the toe area on both shoes. Not enough to stop me from ordering again, but I will pay attention to the make of the shoe more from now on. This was my first purchase. I hope my second purchase makes me a little happier.
Hello Wendy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hi there, our son was so excited to get these shoes, but was very upset when the lights stopped working on one shoe within the first couple of days of wearing them. They also were fairly uncomfortable. He will not wear them anymore
Hello Lena,
Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
FabKids uses a predatory membership structure to force you into buying into their scheme in order to get a discount on their products. They automatically charge you every month in order to build up store credit. Once signed up they only way to stop it is to cancel membership and face high pressure sales tactics to stay or rejoin, or face losing your credits. Or you can remember to go to their website during the narrow 5 day window at the beginning of each month and tell them to pause the payment. They rely on you forgetting, losing track, or misunderstanding. Their products are already very reasonably priced, so don't fall for their tricks.
Hello Yvonne,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love all the things but it is a little costly. Even paying half price is a bit much.
Hello Saundra,
Thank you for sharing your experience with our prices and the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I had a credit on fab kids for 39.99. I purchased and it showed I was using my credit. The purchase came to 42.00 after my credit was applied with shipping it said my bill is $6. The full $42 was taken out of my bank account and it shows I used my credit on fab kids. So I just lost 39.99. I order a lot of clothes from this site for years now, and I'm not happy.
Hello Amanda,
We value the comments you made about member credit usage. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Best Shoes Ever for little girls and affordable So glad I found this website my kids love everything
Hello Robyn,
Thank you for taking the time to share your awesome review! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Waste of time. Still don't have my items that I ordered almost two weeks ago and no change on website ever
Hello Brandon,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Being a single parent of twins has its challenges. Thankfully finding great priced clothes & shoes isn't one of them.
Hello Sedric,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!
Best,
Mary
I accidentally ordered the wrong size girl shoes and don't know how to return them. Also, I got some money in credits but don't know how to use it and need new shoes for the kids!
Hello Amy,
Thank you for sharing your experience with the item you ordered and the monthly member credits. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I was worried about how cheap it was but it was good I will be getting my daughter shoes from here
Hello Rayonna,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Huge selection to choose from. The best prices and the most unique designs made shopping for them a joy! The best part she loves all 3 pair and her outfit. You can't get quality and prices anywhere else. Plus Super fast shipping! A++++
Hello Massey-Lynn,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
My kids love clothes and shoes. They arrive timely and fit true to size.
Hello Ashley,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Love the shoes, showed up in a timely manner. But the delivery person threw my bag in a water puddle. I pulled shoes out of my bag and shoes are wet.
Hello Scarlett,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Received the shoes and one does not light up this was the first order I placed with them
Hello Jennifer,
Thank you for sharing your experience with the shoes you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
They both loved their new clothes and new shoes. The order arrived quickly
Hello Wanita,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I ordered an outfit and 2 pair of shoes. The shoes were super cute! My granddaughter absolutely loved everything!
Hello Pam,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Great shopping experience finding everyday shoes for my son. Prices was excellent.
Hello Georgia,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
My granddaughter couldn't wear the shoes I purchased due to them running smaller than the size I purchased
Hello Denae,
We value the comments you made about the fit of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Satisfied with the order overall.
The item was slightly smaller than I expected but fits..
Hello James,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deborah,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad