On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The clothes/shoes are decent quality. Worth the initial sign-up, but the deals are not nearly as good after that. The stuff is cute, but the selection isn't great. It is pretty easy to skip months, as long as you remember though.
I ordered a pair of sneakers for my daughter. The wrong size was sent. I returned them. The new pair has one shoe that doesn't light up. So now I will have to return them AGAIN. And I assume since this was a return order, I cannot find the link to return them AGAIN. I guess I will have to find a number and call. I'm sure that will be fun.
Hello Tina,
We are sorry to hear that you were not satisfied with the item that you got. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Hello Kiera,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Hello Kyla,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
It was the wrong size they are way to big. I can't even ware them I thought they were a size 7 for little kids not grown-ups but I can't even fit the shoes
Hello Zoe,
We regretfully note that we received your feedback regarding the item that you got. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Nothing but great things to say between the prices down to being delivered will be ordering again thank you my daughter was happy
Hello Kaleigh,
What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience at FabKids! Hope to hear more from you in the future!
Best,
Lia
Hola Sofía,
Agradecemos que realice una compra con nosotros. Sus expectativas de servicio siempre se cumplirán lo mejor que podamos. ¡Esperamos tener noticias tuyas en el futuro! ¡Tenga un día fantástico!
Mejor,
Lia
The shoes are great and the deal was even better! Shipping was quick and everyone was very happy.
Hello Janylle,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Very great quality and such cute items. Definitely worth the purchase
Hello Monika,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
So annoying. This is the second time I've tried to use my vip credit on file and when you continue to the checkout page it REselects your card as the payment type instead of the already selected credit option. So crazy to me. And the shoes aren't the right measurements as the measurements listed on the picture. One size was too big and one was too small.
Hello Dominique,
It is with great regret that we received your feedback regarding member credit usage and the sizes of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Love all the products an color an styles an dresses an shoes etc.
Hello Jessica,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Totally recommend. Great prices. Great quality. You can't find alot of these styles anywhere else. I've recommended them to tons of my friends and family which also love fabkids. I always keep my eyes peeled for sales!
Hello James,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
We got them the kids love them and are so excited to wear them for easter
Hello Nickole,
Thank you so much for sharing your feedback regarding your order. We're glad you love the items. We always strive to provide our members with the best products. Have a great day!
Best,
Allison
Didn't receive items totally disappointed with a $150.00 order waste of $ and time
Hello Amanda,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the order you never received. Our Member Services Team will reach out to you right away.
Best,
Allison
Products are a 10/10, just like you see on the site. Plus, it arrives on time, fast delivery.
Hello Pascaline,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I ordered over 29 pairs of shoes. 18 pairs never made it to me for over a month and I had to call YOU guys to figure out what happened. If I didn't y'all would've just taken my money and told me nothing. Then when I get refunded it's in store credit like that's what I asked for. Only to not be given more credit for being inconvenienced. I am PISSED and truly want to report the business to the BBB because that's not how you handle customers AT ALL. I work in customer service and nothing was rectified. All of the shoes I previously ordered are now out f stock because FabKids never told me anything upfront. This was a complete disappointment and I don't want to shop with FabKids anymore. I want my money back altogether.
Hello Sanajah,
We regretfully note that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
All three of my daughters LOVE their cute little shoes. They favorite part is the way they light up! Immediately after receiving the order my girls put their new shoes on and wore them the rest of the day! And they've worn them every day since. Thank you.
Hello Andrea,
What an awesome review! Thank you so much for the positive feedback about the merchandise you purchased! We'll make sure to keep the ball rolling and hope you will always have a fabulous experience with us in the future!
Best,
Bonnie
You guys are ridiculous, I requested to behave my subscription cancelled almost 2 weeks ago and I got charged again for this month and when I try and get my money back they give you this run around when this was not my mistake. Very frustrated with this company.
Hello Shaliyah,
Thank you for your honest feedback about your experience and the membership. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
I ordered size 6 shoes they look like size 12 how do I return
Hello Stacy,
We thank you for your review of your order and the merchandise. We hear you, and we strive to provide the best service to our members. Our Member Services team will reach out to you via email shortly to assist you further.
Best,
Bonnie
I have purchased multiple items and they just aren't the correct sizes. My daughter can't fit her shoes because they are way to big. I ordered according to your chart but I'm just gonna keep them because idk how to return and idk if I'm gonna get the correct size the next time
Hello Melanie,
Thank you for leaving a review about the merchandise and its fit. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kassandra,
We appreciate the feedback you shared regarding the deals and the selection that we have. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia