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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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Jean shorts I bought for my daughter were too small even though I ordered the correct size that she wears. Disappointed.
I absolutely love the shoes for my kids they fit perfectly and the won't take them off my son fell asleep with his light up shoes on thanks so much shoe fab
Hello Jennifer,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
I ordered two pairs for the initial new user deal. I accidentally ordered one pair the wrong size. So I immediately contacted them. They canceled my order and helped me to still get the deal on my revised order. But it wasn't working. Not only did they manually fix it but they gave me an extra 10$ off.
Hello Tanya,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
I've only had one problem, which was rapidly resolved, with Fabkids. My granddaughters loved their shoes they just received.
Hello Dianna,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Ordered 10 pair of shoes for my granddaughter four pair don't fit was suppose to get return information by email never received it
Hello Hazel,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Didn't have any issues with the ordering process. When I received my package the box was all beat up, worn out, open, and items from my order were missing. The box didn't even look like it was a new. I chatted with a customer service representative and explained the situation to him, I told him what items were missing, i asked him if i needed to contact the courier and he said no that they were going to contact the courier and then somebody from Fab Kids would reach out to me within 24-48 hours. Then a different representatives reached out to me in response to my experience with the customer service representative and she said that I was told to contact the courier which I wasn't told to do. I told her that the customer service reps should be more coordinated and should all be taught to say the same things. I also told her that I don't think it's my responsibility to contact the courier but that I would ho ahead and contact them. So I asked for the courier name, the courier number and what information I needed to obtain from them. I still haven't received a response to those questions so I can contact the courier. I wish they would just send me my missing items already.
Hello Stephenie,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Fabkids is insanity expensive for their OK quality of clothing. $30 for 3 items, and that's after $60 of credit. Which didn't even qualify for free shipping!I didn't find many styles I liked from their small inventory.
Hello Jennifer,
We regretfully note that we received your feedback regarding the selections that we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Great fabrics, durable for play, unique styles…but a bit pricey. Always nice stuff, though. We have really good winter boots from FabKids, too!
Hello Marnie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the prices we offer. Our Member Services Team will reach out to you right away.
Best,
Allison
Arrived earlier than expected. Customer service is direct, helpful and clothing is everything I expect and my kids love that the box is labeled knowing it is for them.
Hello Anne,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I made a purchase last week for my daughter and it was amazing, I loved it
Hello Dunia,
We are glad that you are satisfied with your purchase. Rest assured that we will continue providing great products for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
We tried this. The shoes are cute, but we'll be lucky if they survive half the summer. Just super low quality
Hello Patricia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of our shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Items were very well made, shipping was in a timely manner. Price was great!
Hello Theresa,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
As always everything I purchased for the grandkids was a hit. Clothes and shoes are high quality and well constructed.
Hello LeAnne,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
My experience was wonderful, I got just what I ordered
Hello Stephanie,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Everything was great. When I receive my order it was exactly like it was pictured. I will be buying again.
Hello Trena,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I love both pair of shoes I ordered. They're perfect and fit just right.
Hello Janieka,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
Have gotten many purchase where there some of the girls sandals there strap around the toes does not stretch so my daughter can't put her feet all the way in but they are the right sizes even bigger ones I've got
Hello Zoe,
We are sorry to hear that the item that you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
I bought 3 pair of sneakers for my granddaughter, and they were perfect! They were easy to put on and I am totally satisfied.
Hello Elizabeth,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I wear size 5. Your ladies start at six. I can wear a big kids size 4, so I orders some that I thought might work. They fit but are really wide. I want to cancel my membership. Not what I'm looking for.
Hello Pearl,
We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Hello Tanandria,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hannah,
We are sorry to hear that the item that you got did not meet your expectations. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia