From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Although I had a difficult time speaking/understanding the customer service rep, I was able to exchange all of the items that I purchased for the next size up. The clothes were too big before washing but after one wash fit pretty well. If you are going to buy from this company keep in mind they clothes shrink. They are pretty good quality for the price and I appreciated them making the exchange.
First of all their sizes are different than most. They put sizes 6-7 together and 8-10 which is unique. The clothes fit great but after one wash shrunk at least a full size and were faded.
They charged me 29.95 and a extra $5 for shipping which they mentioned the dress was free since I am VIP member. In the confirmation of the order they charged me only for the shipping and the dress '-29.95' but when I checked my bank account they charged for this dress. When I called the customer service. They are giving all stupid reasons like there is button which needs to be press. There was no instructions and emails from them about pressing this stupid button. I will never buy from this website.
Hello Malle c.,
We deeply value your relationship with FabKids and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.
Best,
Sherry
I called on the 8th of December to cancel mebership spoke with an agent who was suppost to cancel my membership and reimburse me 29.95 with in 7 to 10 business days I checked my account on 12/21 and stilll hasnt receive it I called on 12/21 the agent tell me that the reimbursement was never submitted and I have to wait another 7 to 10 days really? Will never buy here again.
Hello Aurelina R.,
We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Sherry
I cancelled my membership cause skipping the month is a joke. I skipped got an email confirmation and still got charged on the 9th. That made my account overdraw. They credited me the 29.95 they charged but said they couldn't do anything about the over draft. I tried to explain to them if they wouldn't have taken it out after i skipped my account wouldn't have overdraft. Its the first over draft i've ever had. I am so furious. I will never recomdem them to anyone friend or foe.
Hello Dana,
We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,
Sherry
I returned a package for a credit back - first return in over a year of vip shopping with the company, I only received a partial credit because I was charged $5.03 for a return fee when NO WHERE on the return info does it state they charge a fee for returns. Called customer service 3x since it took over a month after returning to even get the partial refund and they did nothing to assist me with this issue.
Hello Candi,
We are very sorry to hear that you are dissatisfied with our return process. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
I ordered my kids 2 pair of boots. I received the email saying they were shipped and a link to track them. I checked it one day and they said there were delivered, well i never received them, after checking with neighbors to see if they got them by mistake i called and they said they would send them out again. Well a week goes by and the day i called yet again because i did not get them i get a email saying they were just shipped and the day later i get the email saying they were delivered. Still after a month i have received nothing and they refuse to refund me my money or give my the product i paid for. When i call i never get to talk to a manager they push it off and make every excuse why i can not talk to one. So they have my money and will not release it but i still dont have the product.
Hello Cori,
We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
Recently I got my kids some of these shoes. The boys couldn't careless but the girls loved the shoes!
Hey Danny,
I am so glad you had a good experience! We are so blessed to have such great customers like you!
Have a fantastic day!
Cheers,
David
Representative answered all my questions and was very polite. I appreciate the assistance and taking the time to check
Hello Bjane,
We are happy to know that you are satisfied with the services we provided. Have a fabulous day!
XO,
Sherry
I like the clothes, but it is easy to forget to decline a monthly purchase and twice I have called and asked to have my account deleted, they say they will but it never happens.
Hello Frances,
We are saddened to know that you are thinking of going away. Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
Clothing is not needed every month and can be a hassle to remember to skip. The child is comfort driven, and style sometime work, but often does not. There are also too many emails sent.
Hello Jennifer,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible so we will contact you for further assistance.
Best,
Sherry
Granddaughter looks so cute in her new outfit. She is so in style with the other young ladies. Colors are vibrant.
Hello Annette,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you!
XO,
Sherry
The leggings are a bit thin, the clothes arent always soft, and some styles are a bit off in sizing.
Hello Melanie,
We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
I'd literally tell every parent to go to justfab kids because you guys sell the cutest pieces whether shoes or accessories. Not to mention it's so convenient and my child get so excited when she gets her package
Hello Briana,
So cute that your daughter gets excited about receiving her package! We are glad to know that you like our styles. Thank you for choosing FabKids!
Love,
Sherry
Clothes fit great and looked just the same as online. Arrived very quickly. Very satisfied. Will order again.
Hello Elyse,
We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
XoXo,
Sherry
Perfect fit will continue buying from FabKids. Stylish and very reasonably priced. Wear and wash extremely wee. Would recommend all my friends with children buy from here
Hello Tatjana,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XO,
Sherry
Great kids clothing with great quality with every purchase made. Always new designs that kids love. Love this site.
Hello Pamela,
Thank you for your recent purchase of outfits. We appreciate having the opportunity to do business with you!
Best,
Sherry
Does the shoes run smaller or bigger in kids sizes? My daughter is a size 13 and they only have either 12 or 14 and I'm not sure what size to get her.
Hello Desire,
We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
I've always had luck finding age appropriate clothing for my daughter and the quality is good. The only drawback is if you forget to skip the month. Then you are automatically charged as a credit. You can use the credit when you want but can't reverse the charge.
Hello Gina,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible so we will contact you for further assistance.
Best,
Sherry
Buy all kinds of gorgeous clothes and shoes for your boy or girl on this site. Items are paired for your convenience and are well worth the price.
Hello Diana,
We are happy to know that you are satisfied with your purchase. Have a fabulous day!
XoXo,
Sherry
My girls love the clothes the fact that ive never had an issue if they were to small returning and getting the correct size was usually easy and fairly quick. Appreciate that.
Hello Valere,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Sherry
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello M P.,
We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review!
Best,
Sherry