From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I love the great sales and cute outfits. My princess love all her pieces from the recent order. She is vacay ready.
The clothes style suit the needs of my kids. I think the clothes are over priced. The only difference between fab kids clothes and those at places like Target and Walmart are the styles
Hello Tynnetta,
Thank you for providing feedback about your experience with FabKids! We always welcome the opportunity to improve our products and services.
Best,
Ivy
1! Pague fast shipping y Clara mente dice de 2 a 3 Dias la entrega! Necesitaba los zapatos de mi niña para un viaje, y no me llegaron en toda la semana hasta después del 5 de julio! Me decepciono!
Hola Cinthia,
Nos gustaría extender nuestras más sinceras disculpas con respecto a su experiencia con nuestro servicio. Apreciaríamos enormemente la oportunidad de discutir esto más con usted y nos pondremos en contacto con usted en breve.
Saludos cordiales,
Sherry
Cute shoes. But my daughters is real loose. But she still wears them. They look adorable. Love the color. Seems alittle thin for material. Not sure how long they will last.
Hello Jasmine,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Fab Kids has made shopping for my daughter easy. I generally save up a month or two of "credits" and shop for several things at once. You can get a lot of unique, trendy items that are different that everyone else at school.
Hello Sheila,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy
My daughter is tall and skinny. FabKids leggins are perfect for her. Usually if leggins fit one way they are way too big or small the other way.
Hello Gena,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide the best quality products and services!
XO,
Ivy
My grandkids and I enjoyed browsing through the catalog... and have them choose... I love the different verities
Hello Michele,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,
Ivy
Great customer service and they made sure that I was satisfied with the service representative. Glad to know we're just not a number but a customer. Product quality was good.
Hello Donna,
It’s great to read your feedback about FabKids and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
I signed up in 2016 and a half a year later I realized that when I ordered clothes for my kids they automatically enrolled me in a monthly subscription. I called and cancelled after 6 months of charges and they refunded my money. Fats forward to today, they stopped my Just Fab account but kept charging my credit card under FabkIds. So, I just asked for another refund again it was painful to admit they have been stealing from me again! I had to call several numbers to get money back because they had had it so long they could no longer issue me a credit through my credit card I will get additional money in a check in the mail is 8 to 12 weeks! I am cancelling my credit card so they no longer have access to my number... if YOU THINK ANYTHING ON THEIR SITE IS CUTE STOP AND THINK ABOUT YOUR CREDIT CARD AND HOW THEY CAN GET AWAY WITH AUTOMATICALLY CHARGING YOU AND STEALING FROM YOU!
Hello Sharon,
We’re sorry to hear about your recent experience with FabKids! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I ordered some shoes for my daughter that was only 10 bucks and I was charged for the 10 bucks, and I been getting getting charged 29.95. I called them to see why the heck they charging me 29.95 the lady told me that I agreed to the terms and conditions and that the membership is 29.95 monthly. That's bull$#*! because I always read before I give my credit card information. I told her to cancel my account and that I don't want to have anything to do with them. She got to going on about how I should keep the account open because they have so many specials and deals. It made me so frustrated because I wasn't trying to hear anything about keeping the account open. I told her it's to many company's I can order from that don't charge hidden monthly fees. They are a rip off and they are thieves. Don't trust this company
Hello Nytiesha,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,
Ivy
Stay far away! They will take out money from your account without permission. They made my account go negative. Poor quality of shoes, its not worth it. I will never shop here again and warn anyone to stay away. This place needs to be shut down
Hello Laura,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,
Ivy
I love ordering from fab kids! Wonderful up to date clothes and the quality is consistent. And its so easy what more could you ask for!
Hello Ruth,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your FabKids purchase! Hope to hear more from you in the future!
XO,
Ivy
Wow! This is so dishonest and upset I even purchased from them. As a mom no one likes hidden fees. I just called to cancel and get a refund and they kept insisting I had to check off a box I never checked on to begin with and told them to cancel cancel cancel and all of the sudden the phone cuts off! Wow just wow! Also the clothes is not good quality! I could not get stains off clothes and was thin like a paper. Crap clothes does not =VIP Membership!
Hello Veronica,
We would like to sincerely thank you for notifying us of your experience with FabKids. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,
Ivy
They get you some how on a hidden membership and the quality of their cloths suck! Dont do it buy elsewhere
Hello Danielle,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with FabKids! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,
Ivy
I called talk a guy name jonn he kept talking over me suggesting that I buy something from fabkids. I had to get hateful for him to understand I did not wanna get charged again 29.95 taken out of my bank account that I did not authorize the last time I bought shoes from this company was 2017 before Christmas
Hello Heather,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy
They have been taking money on a monthly basis and send shoes based on survey taken but never receive packages. They keep withdrawing and no packages! Do NOT get the VIP they are nothing but lies. Also their quality is trash.
Hello,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in FabKids. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
THEY DID NOT MAKE ME AWARE OF THE $30 MONTHLY FEE
AND IT IS SO HARD TO GET A HOLD OF A REP TO CANCEL
Hello Nelida,
We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
Made a purchase from them MONTHS ago. They are still charging me monthly (which I did NOT agree to) and you can only cancel via calling customer service. After holding forever, it was very difficult to understand the rep. They promised to cancel and send me a confirmation email. So, we will see.
Hello Elisa,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
While they have cute clothes the sizing is inaccurate either running to big or to small even when using their provided sizing chart. The chat service disconnected when I initially attempted to cancel my account and I was still charged. When I request again for the cancellation of the account and a refund I was refused a refund and forced to open a dispute through my bank.
This is a sneaky cheat company that will rip you off without honoring requests to cancel memberships and instead try to trick you into keeping your account and losing more money on their cheap low quality products. Stay far away from them!
Saw a BOGO (Buy One Get One free) offer and bought an item from Fabkids... it enrolled me to an automated VIP membership and deducting 30$ every month. It was very painful to get the money back & close the account after purchasing for the amount they auto-debitted from my account. The goods are not so cheap and the sizes they send are worst. Its a very painful thing. DONT MAKE A SINGLE TRANSACTION OR you get locked
Hello Vijay,
We are very sorry to hear that you are dissatisfied with our products and services. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heather,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,
Ivy