From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
My experiance was good and timely and the outfits are super cute this is the second time I have ordered from them
So the outfits are obviously adorable, shipping was fast, and the customer service representatives are always very nice and willing to help. My only complaint is that it's definitely overpriced in my opinion for the quality and what you get. I have gotten similar outfits at Carters for about half the price.
Hello Melanie,
Thank you for providing feedback about your experience with FabKids! We always welcome the opportunity to improve our products and services.
Best,
Ivy
Everything is of good quality, beautiful things for children, shoes, boots everything.If you are looking for something perfect for a special occasion, buy here.
Hello Maria,
It’s great to read your feedback about FabKids and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
This site allows my daughter to be age appropriate and still look fashionable. The site is easy to maneuver and has beautiful styles for the funky, cowboy, down to earth, jazzy, sweet or sassy girl.
Hello Dejelle,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
The outfits on the site could easily be purchased at Target for about $10 less. The shoes are not good quality for the prices they charge. You could go to Children's place and spend the same amount for better quality. Also, they never seem to have the sizes I need for my daughter and the fact that i still have to pay shipping after paying $29.95 a month is unacceptable. I'm just completely over this service. The worst part is that when you call to cancel, they are very pushy to try to keep you as a customer. I told them three times top stop trying to talk me into remaining a member and they still kept going. Spoke with 3 different reps and had the same problem with cancelling. I'm so annoyed!
Hello Soy,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
I hate that I have to opt out of the subscription most of the time (annoying) but the quality of the clothing is good. I love the active tees for my son.
Hello Kaylie,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,
Ivy
Some styles are nice but a Little pricey on somethings, when u can get the same items cheaper elsewhere ajd same styles. Need more shoe selections and sizes are never really available.
Hello Jesse,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with FabKids! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,
Ivy
My daughter loves the clothes I love the sales. The shoes are cute, the leather ones are nice but the fabric/faux suede is terrible, they wore through the feet in just a month and had holes in them. We are still members and we love them. I buy tights, and dresses which are really great quality. The tights tend to be very thin to bear that in mind when shopping.
Hello Payton,
Thanks for the shout out! We're glad you enjoy our unique styles. At FabKids, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 855-322-5437 and Live Chat.
Best,
Ivy
Sizes are pretty accurate, fabrics are soft; my only issue is with the top sizes for girls XXL, there is no allowance for chests that are developing!
Hello Rochelle,
We would like to sincerely thank you for notifying us about your experience with FabKids. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,
Ivy
We have been a FabKids customer for s couple of years now. My daughter loves the stylish options! She is tall for her age though, so with our most recent order we found that she has grown out of FabKids largest size. Very sad to learn this but do recommend FabKids to others!
Hello Heather,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 855-322-5437 and Live Chat.
XO,
Ivy
Love visiting FabKids and shopping. The sales are great, the clothing is awesome and the quality and prices are also great. I look forward to receiving my packages and knowing that my great grandchildren will love their outfits. Also the clothing is unique and fun.
Hello Karen,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,
Ivy
Clothes are really cute and my daughter loves them but the shipping rate to Canada is expensive. I shop through other online Fab websites and the shipping rates are way more reasonable.
Hello Karol,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy
I love Fabkids the only downside is my daughters size is hardly available in the outfits being chosen for her and barely have any of her size (4-5) in the basic clothing to shop from. That's the only downside not enough of (4-5) size. But love that I can bank credits, that don't expire, to use towards her wardrobe choices.
Hello Tamika,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Hey ur site is a great site to shop, but my only downfall is u force me into a membership that I didn't want and kept taking it off my card
Hello Terriyaki,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,
Ivy
There needs to be half sizes for the shoes. For example: the boot size 2 fit perfectly, however when I order a sandals or a flat in the same size it's too big.
Hello Nichole,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,
Ivy
My daughter LOVES her shoes and my son loves his 2 t-shirts (-: I'll be back shopping yet again in the future, thank you!
Hello Lisa,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your FabKids purchase! Hope to hear more from you in the future!
XO,
Ivy
Sizes do not always run true to size but other than that satisfied with the quality and style of all the clothing items I've purchased so far
Hello Katrina,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
They use good materials (except the shoes) but sometimes they are way too big and it is a little pricey. The shoes arent worth the price. My daughters always loved the dresses.
Hello Megan,
We’re sorry to hear about your recent experience with FabKids and we would love the opportunity to make it up to you. A representative from our member service team will contact you shortly.
Best,
Ivy
The clothes are okay and my kid loves the little sayings on the shirts my complaint is the shipping. FabKids usually gets the order out in a good amount of time its just the carrier they use that takes forever for me to get it.
Hello Leanetta,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,
Ivy
My son loved it!, He loves flip flops and dinosaurs
Fab Kids always has the cutest outfits for my kids
Hello Veronica,
We're so glad that everything worked out for you. We here at FabKids try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy