FabFitFun

The items in these boxes are highly overrated and not worth the money. That beach round? Go to amazon and buy one... 5-10$... not $50! And guess what? The quality is much better if you're into that kind of thing. The canvas clutch with stupid saying can be purchased for 5-10$ at TJ Maxx. The lip stuff was absolutely horrible, and in comparing with friends/family who ordered and received different colors, the consensus is that the shades are not good for any skin tone. Just say no to this box. You're welcome.

I made an error in purchasing something from FabFitFun today. I was quite upset with myself that I did this and felt discouraged and a little depressed that I'd have to call customer service and admit how foolish I was. Thankfully, I had an excellent customer representative who made me feel better! I was comfortable discussing the issue with them and they listened thoroughly to me. And I cannot express enough how much of a difference my customer service experience made my overall debacle while browsing and shopping (even if I did mess up!) online at FabFitFun. I will definitely be more eager in the future to shop & purchase products from a company I can trust and respect all the way around!

I absolutely love FabFitFun. Sure it's more expensive but holy moly, for everything you get it's incredible. It's not just the quarterly box, it's the access to FabFitFun TV, it's the edit sales where high end brands are screaming cheap and it's the joy from doing something for yourself to bring peace, harmony and beauty into your life! Oh and not to mention the special offers from stores that give you insane discounts on their websites as well. I tell all my girlfriends about it!

I needed help clarifying about my items, and they get in touch and solve the issue right away, it was awesome and I really appreciate it! They were very nice, overall the experience was great! Thanks to fabfitfun customer care and people like Max, the person that helped me, for working hard to make our day better, especially in these certain times, fabfitfun and its staff's effort are very much appreciated! Thank you for all your hard work!

I have had a subscription for about a year now and had been pleased but 2 months ago I paid for the summer box and the shipping label was printed but no shipping update. I contacted CS 6/24 with my concerns got a fairly quick reply then the update sent 7/1 says she applied $15 credit and they assume my box was "lost" so another would be shipped. Here we are 7/22 and my replacement box still has not even been shipped. I appreciate the apology but I want my box and nobody seems to be concerned about getting it me with any sense of urgency!

I joined last year, my first box was Winter 2017 and I was happy with it.
But... then came the Spring box- terrible. The clutch has a tear in the lining and the rest of the products are cheap. Really disappointing. I reached out to customer service and got no reply.
I bought the annual subscription so have already paid for the next two boxes.
Just know if subscribing that the profile they have you fill out is just for show/sales and means nothing. They do not use it to know your preferences.

If I could give this company less than one star I would. I gave this as a Christmas gift to a family member and we are totally disappointed. The products have not been as described and disappointing to say the least.

Of course it is auto billed for the next year without any advance notice. I went to cancel the subscription, (within a week of the renewal charge) and after a long wait period and confirmation of when the reimbursement would show up on my cc... I was credited with... only 75% of the annual charge! I would never recommend this type of customer service!

Placed an order. Realized I did not receive a confirmation email. Went to chat. First 2 people I talked to could not find my order by using my name, address, last 4 digits of cc, or amounts and dates charged. The second person took 20 minutes between replies to tell me "he doesn't know." I talked to Noah today and in 5 minutes he cleared it right up. I had entered a wrong letter in my email. Now for 3 days the other 2 had no clue what they were doing and sent it to the tech department. Noah found it about 30 seconds. The staff def needs retraining. And no response to my emails I sent them. Also, I'm NOT waiting 20 minutes between replies. Is the staff working from home? I wasted 3 days to be made to feel I was crazy and never placed the order even though I had cc statements.

After I posted my unhappy review regarding the customer service received at Fab Fit they contacted me. I am very impressed with how quickly they reacted and the level of professionalism and high standard customer service given. I felt like someone was actually listening, no canned email here. My sister loves Fab Fit and although not for me, I can see they are actually a stand up kinda company and will likely be successful as long as they keep putting customers first.

I don't understand all the negativity with fabfitfun! So far I have had a great experience. I'm in Canada and it only took 8 business days to get to me! I was very impressed with that alone. But also, the customer service is great! I messed up ordering and accidentally ordered two different annual subscriptions (stupid... I know). I called and they answered right away and gave me a full refund. Absolutely great service! I also love the box contents. I didn't get any lotion so I don't know how people complain that every box just has a bunch of lotion... so many different items. I calculated it and my first box alone was worth $405 CAD when my annual subscription only cost $300 CAD! That is insane value. My next three boxes are basically free!

Decided to give it another chance after having shipping problems with a box last fall, and regret it. It has been at least 14 business days since I got an email stating my box has been shipped, however after contacting Canada Post (since no one at FabFitFun is responding to my emails) they said that although they have scanned the arrival of my box they are not sure where it actually is. This means that it will be 1-11 business days before it arrives once they have located it.

Overall very poor customer service and will be advising my credit card to block any attempted purchases from them after reading this thread about them charging after cancellation. Hopefully I actually receive this box, but don't really have much hope.

Definitely would not recommend purchasing anything with this company as although some things in the boxes seem like a good deal, it is not worth the hassle, plus you might not actually receive anything.