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I have had a subscription for about a year now and had been pleased but 2 months ago I paid for the summer box and the shipping label was printed but no shipping update. I contacted CS 6/24 with my concerns got a fairly quick reply then the update sent 7/1 says she applied $15 credit and they assume my box was "lost" so another would be shipped. Here we are 7/22 and my replacement box still has not even been shipped. I appreciate the apology but I want my box and nobody seems to be concerned about getting it me with any sense of urgency!
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Hi Anita! We always want our members to have the most seamless and satisfactory experience and we're sorry to hear we missed the mark. We hope to have the opportunity to surpass your expectations in the future!