Overview
FabFitFun has a rating of 4.5 stars from 4,225 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
I live in Canada so expected a certain shipping delay but after waiting for over 2 weeks for my box and not seeing any movement on the tracking data I inquired with CS. I received an obviously copy & pasted response saying that there has been a delay in processing my order... If there was a delay then why did they send me a tracking code? Why do they have that BS shipping schedule posted? I don't understand how this company will survive if they can't keep their shipping promises.
The customer service rep was helpful. Everything is fine.
However, The note posted online was misleading, it stated [All products in your cart will be automatically billed on February 24,11:59 PM, PST no checkout required.] The automatic billing hit 24 hour earlier then it stated.
Hi Katrina! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
I enjoy this subscription box so much for too many reasons to list, but besides the great fun products, I just wanted to point out their customer service is above any other company I have had to deal with. Thank you for valuing your customers.
Hi Jessica! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I had done some black Friday browsing and left something in my cart. I was quite surprised when I woke up this morning to my card being charged for the item left in my cart. I never authorized that payment and it is unacceptable to automatically charge someone for something they just put in thr cart. The customer service rep did the right thing and refunded me but Fab Fit Fun needs to fix their policies on automatic charges. I can't imagine what will happen if someone doesn't actually have the money in their account and they suddenly get surprised with a charge they did not authorize and hit with a overdraft fee or something. Not a good path for any company to be on
Hi Jennifer! We want to make sure all of our members understand our Sales checkout process and would love to take care of this for you! As we noted on the site, FAQ, and email notifications, there is no checkout necessary for our Sales. In order to avoid any confusion, detailed information on how Sales work is included on the page prior to entering the sale. We have passed your feedback to the appropriate team so that they are aware of your insights about this. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
The winter box was fine. I got some cute things I liked, but the Sale experience has been a nightmare, with poor customer service nearly every stop of the way. I would not recommend this company unless you literally only intend to order the subscription box, and then never access their website again. I've gotten probably 50 different subscription boxes over the years, for myself and as gifts for others, and this has been by far the worst experience. Save yourself the money and headache.
Hi Amber! It is always a priority to provide a seamless experience to our members, and we’re sorry we fell short. A member of our team will send you an email shortly to make sure you're fully assisted!
Someone took my package i just wanted to make sure that someone signed for them when they were delivered. I didn't expect a package in return it was very kind. My granddaughter and i always enjoy opening the packages together. Thank you for sending us another we can't wait
Thank you so much for your feedback, Paula! We are happy that we were able to help you resolve your concern! Xo
Great experience handled all my issues every time I have one. Fun fit has great employees and I would love for you to see what I'm talking about by getting your quarterly box. For the price it well worth it.
Hi Shawna! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had!
My spring box had been missing, even though it said it was delivered. I got a hold of customer service and they sent me another one out immediately, no questions asked. I received the new one in just a couple days. I really appreciate feeling like I am important.
Hi Candi! Thank you so much for your feedback. We're glad that you were fully assisted and had a great experience! Xo
I've gotten 2 boxes from them and I liked them but was going to cancel before next season. I seen they were having the summer edit sale and I chose a couple of there items but never checked out. Now I'm getting charged $70 because they automatically charge you for the items in your cart when the sale is over. The most ridiculous thing I have ever heard a company do! If anyone's like me, I add things to my cart on multiple sites because I like the items but sometimes I decide not to get them. I wish I would of seen all these horrible reviews before ever signing up.
Hi Nicole! We apologize if there was any confusion regarding how our Edit sale worked! Please note that there is a pop-up banner explaining this automatic check-out process when you enter the sale as when you add your first item to your cart! We also send multiple reminder emails to edit your cart and get rid of anything you do not wish to be billed for! We apologize for the inconvenience! Xo
I find Fab Fit Fun to be shady! For example, I referred a friend but she used another code so I didn't get the $15.00 referral bonus and customer service was less than helpful. Or the starter box was sent to my elderly mom before she got her "starter box" which they charge $10.00 for they charged her $49.99 for a full box and said she didn't cancel in time but she was still waiting on a starter box how will she even know if she likes it. I spend so much time contacting them over billing issues, it's just not worth it for me to renew with them.
Hi Courtney! We are so sorry to hear about your experience! Referred members must sign up using your referral link in order for you to receive the $15 credit. If they use a promo code, there is no way for us or our system to know that you referred the member. We apologize that your mother was billed for the Seasonal box before receiving her Starter box. This is a rare occurrence and we are always happy to make it right. We encourage your mother to reach out to our Customer Care team at fff.me/care so we can assist her. We look forward to turning your experience around!
I'll likely donate everything I received, so hopefully someone out there could use it. All the items were pretty mediocre. And even more annoyingly, I filled out the survey of preferences when I first registered. Basically, everything I received was the exact opposite of my noted preference. Maybe it's a joke I'm not privy too. This subscription is a joke. Don't waste your time, money, or excitement on it.
Hi A M,
Thank you for taking the time to write us a review. We are so sad to hear that you weren' loving the Winter Box products! While we are not customizing boxes just yet, we are working to curate an exciting quarterly box! The survey will help us in the future select products that are more in tune with our member's tastes! We'll be following up with you directly to ensure you've been fully helped!
Xo
So pleased with everything FabFitFun thus far & i'm thinking it will only get better! My experience with customer service rep Jeanne, whom i called frantically with a simple question, was lovely & did truly make my day. She was so sweet & very thorough/not over the top phony nice but genuine & truly put me at ease along with adding to the already obsession i have with this company! Thank thank you all!
I go on and off with fab fit fun and I typically do an annual pass. I love a lot of their products and I'm usually willing to purchase more.
My fall box just came with my 4 customized items (no complaints) and my 3 uncustomized. I kid you not… I was given a bag of cough drops and a smart water (not reusable, just a water I can buy at the gas station for $1.50). A few months ago, I'd say go order now! Now I'm wondering if they are running out of product or something?
Hi Bailey! The Smart Water and Ricola drops were actually just freebies we included! Please send us an email at customercare@fabfitfun.com so we can chat further!
I absolutely love getting my FabFitFun box 4 times a year. This box may be a little pricier than others, but it's well worth it for what you receive. I love that I can customize it and if there's ever an issue (rarely happens) they take care of it in a quick timely manner. Definitely recommend!
Hi Alma! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
This is a fun quarterly subscription. Being an annual member I get to customize all the choices in my box. There are usually many items to choose from. Love that there are also sales that we can get stuff for 70% off or more!
Thanks for your feedback, Terri! We are happy to hear you're enjoying the items we offer every season! Xo
I somehow accidentally signed up for both a seasonal box and also annual, so I was charged twice. I emailed customer service and within 8 hours they got back to me, explained what happened and are refunding the subscription I didn't want. Very helpful.
Hi Tiffany! We're so happy to hear that you have been fully assisted with your subscription! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo!
Your website is difficult to navigate. It is nearly impossible to go back and revise certain things. Then when I do go back I find out via my credit card statement that I was charged for a box I did not want. All I wanted to do was to order some boxes for gifts. Instead it turned into a real headache. I'm very apprehensive about ordering from this site as I don't know what other surprises are in store for me.
Hi Tim! Please note we are a subscription-based service, therefore, members can only purchase one box a season, unless we have sales going where additional boxes can be purchased. We are happy to hear you want to gift FabFitFun and we recommend purchasing gift cards! Feel free to reach back out to us if you have any additional questions! Xo
I had to spend 30 minutes working out a refund with customer service because of misleading information on the website. I signed up for a seasonal box. I was given an offer to upgrade to annual so I could customize my box immediately. I chose to upgrade.
Rather than upgrade the subscription I had just purchased, or override that initial purchase, it charged me for BOTH. Worse yet, the annual subscription benefits wouldn't start until the following season.
If the company would've been more clear about the process, I wouldn't have "upgraded".
Customer service was able to correct everything but it was a giant waste of my time.
Hi Megan! We're so sorry to hear about your experience. However, we're glad that our Customer Care Team was able to assist you!
They were supposed to send my box out a month ago, i ordered over $100 in add ons, and they still haven't sent it. Customer service said they would send me updates, twice. Still nothing. I asked for an address change as I am leaving, nope, not possible, even though it hasn't shipped. I will be cancelling my subscription.
Hi Amanda,
Thank you for taking the time to leave this review. We're sad to hear that you've had a less than positive experience, and we'll be following up with you directly to make sure you're fully assisted!
Xo
For the past 4 years I've been giving yearly fab fit fun subscriptions to my granddaughter. This is the first time that we had a defective product in the box. I called customer service and spoke with Silver, she was so nice and helpful and took care of the problem immediately. My granddaughter loves getting these boxes every few months, she graduates this year and moves on with her new exciting life and I will keep sending her fab fit fun!
Hi Debbie! Thanks for such an awesome review! We are so happy to hear that our Customer Care Team was able to assist you with this! We appreciate you gifting the Fabfitfun box to your granddaughter and we can't wait for her to enjoy next upcoming season's boxes. It is going to be amazing! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marisa!
Thank you for your review! We're so sorry to hear that your box did not ship to you within our promised 10 business day processing period! We would love to follow up with you to make sure you've been fully assisted.
Xo