FabFitFun

Decided to give it another chance after having shipping problems with a box last fall, and regret it. It has been at least 14 business days since I got an email stating my box has been shipped, however after contacting Canada Post (since no one at FabFitFun is responding to my emails) they said that although they have scanned the arrival of my box they are not sure where it actually is. This means that it will be 1-11 business days before it arrives once they have located it.

Overall very poor customer service and will be advising my credit card to block any attempted purchases from them after reading this thread about them charging after cancellation. Hopefully I actually receive this box, but don't really have much hope.

Definitely would not recommend purchasing anything with this company as although some things in the boxes seem like a good deal, it is not worth the hassle, plus you might not actually receive anything.

They have great customer service on the chat! I've been sent a lot of things I won't use. They ask you questions about what you like, and all I get is similar things from the prior box sent. I can only try so many products on my face most products are too oily for my face! That ask you to sent out starter boxes and when you get someone that wants to join and they do if they don't and do it correctly your out of those credits! I've expressed my concerns on the products I've been sent but no response. I actually gave a 3 star because the only good thing is their customer service thank you again JR!

I ordered a seasonal box over a year ago and loved the products. I decided to do so again as well as upgrade to a yearly subscription because it truly is a great value. However, after making the purchase I had an event that changed my financial obligations unexpectedly. I reached out to fabfitfun to ask for a refund. Contacting them was easy and I received a response quickly. The rep. Was helpful and I felt that she genuinely cared about making me happy. They have a customer in me when I can afford to treat myself again!

I had a glitch from the get-go because of PayPal. FabFitFun customer service was great! Nathan straightened it all out and was very helpful. I'm excited that I'll be receiving my first box soon. What a bonus to find out up front that customer service is excellent,!

I was really interested in a subscription box, didn't know which one was going to work best for me. I read reviews for this one & saw that this subscription offered a lot more than just makeup or workout things... it has a little bit of everything in it! They let you customize your box, give you exclusive coupons, cool sale edits made for members, save lots of money & get to try new brands and products! Even when I get items I don't think I'll end up using, I use them as gifts for people & it really didn't cost me anything. As long as you keep at least two of the items for yourself, that $50 fee pays for it. Worth it!

I have loved all the past boxes that I have rec'd - Spring 2017, Summer 2017, Fall 2017 and Winter 2017. But holy moly Spring 2018 was horrific. Candle smelled horrible, the clutch was hideous. Gave the cheap necklace to my 15 year old (who was less than excited about it as well). Most went to goodwill. Hoping they try to do better in the future or I won't get any more boxes. I wonder if I'm one of the few or many with the feelings on Spring 2018?

Grace & Stella Rose Facial Spray leaked out of the box. Approximately 2/3 of the product is gone. All of the other products are perfectly fine. The only other thing that got wet was the exterior shipping box. (Kinda a bummer because I wanted to make spring coasters out of it. The boxes themselves are very pretty. But not a major issue!) Andy placed an order to replace the product immediately without further prompting or issues. Thank you Andy!

I signed up for the most expensive plan- but have had nothing but problems. First of all, the links on the website do not work for tracking a package or seeing what is inside the box. Second, I was never provided with an opportunity to customize anything- when I contacted customer service, they did not address any of the issues with the website, and told me my email address was incorrect- after quite some time she was able to fix it- she first asked me to do so but AGAIN the website would not work correctly. I tried again today, the website is still not working- so... I've spent a bunch of money and time, and in return, I'm getting a box that I didn't get to customize (although promised I could), and I can't see what's inside it or when it's coming. My experience so far has been terrible.

This company is such a letdown. I ordered a seasonal box last night. Waited 2 years to be able to do it so I was very excited. This morning I live chatted and asked about upgrading. I told cust. Svc. That I needed to change the billing card first. She IMMEDIATELY charged me the full year PLUS the cost for first box. So $200. I did cancel my membership through her and they did refund the 179.99 for the annual but not the 39.99 for first box. I gave one star because I got the 179 back.