FabFitFunReviews 4,287

Was charged for the box a month ago today and still havent received it. No update on where it is with their shipping provider, only that its on its way to the Mississauga warehouse. Wouldnt be so frustrated if they had actually responded to my email that was sent over 48 hours ago inquiring if they had any more updates to its location, seeing as they state on their website 9-14 business days from ship date which would have been Monday (at the latest).
Maybe they switched to another shipping provider which apparently carts their product with donkeys... because I could have literally ridden my bike from the GTA to their warehouse and back in a faster amount of time than its taken them to get the box here. I expect this sort of delay when buying product from China, not when Im PAYING shipping fees from the US. Considering cancelling my subscription at this point.

Decided to give it another chance after having shipping problems with a box last fall, and regret it. It has been at least 14 business days since I got an email stating my box has been shipped, however after contacting Canada Post (since no one at FabFitFun is responding to my emails) they said that although they have scanned the arrival of my box they are not sure where it actually is. This means that it will be 1-11 business days before it arrives once they have located it.

Overall very poor customer service and will be advising my credit card to block any attempted purchases from them after reading this thread about them charging after cancellation. Hopefully I actually receive this box, but don't really have much hope.

Definitely would not recommend purchasing anything with this company as although some things in the boxes seem like a good deal, it is not worth the hassle, plus you might not actually receive anything.

Their shipping system seems to be getting worse every season. I subscribed last fall and received my winter box in a reasonable amount of time. The winter editor's box took a little less time, since I'm assuming less people got that one. My spring box took a few days longer than the winter to be delivered. But. My summer box has yet to be received. I paid for add-ons which were to be shipped with my box on May 21st. A shipping label was created on May 31st and all my items (including my summer box) FINALLY shipped on June 2nd. Since June 5th there have been no updates online to the tracking with the courrier. We are today June 19th, a full 2 weeks later. I've contacted both FabFitFun and the courier used and neither one of them is able to provide me with any details on where my box is or when I'll expect to receive it. At this rate, I'll be receiving my box over a month after I paid for my add-ons and weeks passed when I should have received it. Also, to note, many subscribers who's box shipped AFTER mine, who live in the same city as me, received their box days ago (and some a week ago).

I don't understand why it takes so long to ship the box after my card is charged. It is now the 17th and my box still hasn't shipped even though my card was charged on the 1st. I don't know if it is because the increased volume of business has outpaced the growth of their staff or what, but there is no excuse for this level of inefficiency in the year 2018.

I cancelled my subscription in mid 2017. Starting December of 2017 till now every month they have been taking money out of my account. I just caught it since I don't normally look at my statements yes. That is going to change. I'm request to get my money back they said they will not give it back to me. I never got anything for the money they just took the money out of my account I'm a single mom of two. They took over $200 that could be going towards stuff for my kids. They don't care all they care about is money. Don't use them because if you cancel they'll take money from you too.

In theory, great idea. In reality & execution, the ABSOLUTE WORST. Cust service sends nice emails with no resolution to problems (pretty much a F*** YOU to me), then signs of with a smiley face.
I bought my package May 12, FFF will not honour the first time buyer $10 discount, once the shipment is in Canada, the tracking label changes so there is NO TRANSPARENCY to track it, dates mean absolutely nothing to FFF. My credit card company has been advised to not allow any charges to go through from them, given the messaging I am reading below from women who've opted out from buying following their first experience.
Phew... that was a load of my chest :). Lesson learned! Amazon Prime all the way!

This company has the worst customer experience, I've experienced. I used their link to refer a friend to their company because they offer a 15$ credit for referring a friend. If you use the link and your friend signs up you get a credit. I did all of those things but because my friend used a starter box first I did not get the credit. EVEN though she signed up using the link I sent to her. After chatting with multiple customer service representatives, they refused to honor their policy. They preferred to lose a customer than give me a 15$ credit that I earned. Ridiculous

My box shipped on June 4th with an expected delivery date of June 11th. As of this morning my box has apparently been carried on a donkey from one Georgia town to the next and the expected delivery date is now the 15th. Which means that my box full of products Im expected to use on my skin has been stewing in trucks (or on donkeys) in 93+ degree Georgia heat for 9 days.

Because of an immune disorder every single product thats been mishandled in transport will be useless to me.

By the way, I ordered a few items on Etsy that were shipped from Taiwan 2 days after my FFF box shipped and the items were delivered this morning. There is no reason that boxes should take 11 days to reach me.

My box was stolen from outside my apartment. I called about it and they said they would ship make a new box no problem. I was so happy. But then I didn't get an email for a few days like they said. I went on to their site and sent a message. I received an email stating they have had a high volume and are behind. I appreciated them letting me know. A day or so later I got an email with a confirmation link and an apology.

Truely superb customer service. I am truely impressed. Plus I have been happy with every box I've received. Highly recommend!

I got my first box and was disappointed in contents. My second box was missing a candle. I was promised shipment of candle which never came. I thengot an email offering my choice of other products to replace candle. I made a choice and never received that item either. When I waited for the candle to arrive as they promised. I felt this company lacked integrity. So I canceled my membership. Glad I did. They dont follow through and my experience with customer service was not good. I work hard for my money and I will not waste it on an inadequate box of overstocked mish mash.

What a disappointment. Although I am an annual member and had early access to customize, within the first few hours there was nothing left in the beach towel/train case choice. Sadly, all that was left was the absolutely hideous and cheaply made navy train case. I wouldnt pay $5 for this ugly, cheap piece of c**p much less $58. The Pier One Dish is also a joke. Ugly, little, and arrived chipped. This was also really disappointing. A selection of more similar items wouldve been better than the choices we were offered.
The Foreo is awesome and I like it a lot as well as some of the other products - like the body caviar and hair protective spray.
As an annual member, I shouldve had a selection of ALL of the products, especially since I signed into customize within the first few hours of opening.
While I usually like most of the products fff sends, this box was especially disappointing.

After seeing several videos of people receiving their Summer 2018 FFF box and explaining how they got to choose items in the box and even choose add-ons, I decided to sign up. However, I was not given any opportunity to make choices for options or add-ons. I tried to contact Customer Service. They offer both, a phone number and a chat service. I tried both! No one ever answers the phone. Not ever! On the chat service I waited for OVER an hour and a half and no one responded.

The next day I followed up with email AND a message via Facebook. I received no help -- none.

One can only guess that, in reality, they have ZERO customer service staff.

While I do enjoy the items typically included in the box their customer service and slow shipping have caused me to make the decision not to renew my subscription. They do not return requests from customer service fir over a week and once I did get a response from my initial issue they just didn't respond to my reply (over a month ago). Because of this a box was stolen off my stoop as I was on vacation when it arrived. It had 120$ in add ins along with the included items. They refuse to take responsibility or assist in filing s claim and processing a refund or reshipping.

The Fab Fit Fun box is very misleading and confusing. They show all these videos of people opening up these boxes and then you don't end up getting the stuff that you saw in them or want. In the summer box, I chose one of the towels but didn't get it and was told that I chose the makeup case instead. Really? Now why would I do that? I didn't even care for the patterns and thought I was getting both. The same thing happened with the summer box. What a disappointment.