FabFitFunReviews 4,287

The products were great BUT...
I accidentally pressed UPGRADE from the email they sent, it upgraded it right away without confirmation...
So i called and got refunded, then i canceled my subscription, that was JULY 11...
Well, well, well, lo and behold, i just got an email dated JULY 17 that i ordered some kind of a sponge...
So i tried to log in my fabfitfun acct to check what's going on, weird because i cannot log in, i have to subscribe again and pay $179 to log in?! WTF!
So who ordered that sponge when i cannot even log in?!

Wish I could review the actual subscription box, but seeing as I NEVER received my items I cannot. Contacted their support line four times and was told the same bland blanket statement about how my order was being "processed" each time. After my box was two months late with no sign of shipment (during all this time they had already charged my card) I finally called to cancel my order as it was clearly never going to be delivered to me.

After placing my order on June first a patiently waited until the last week of June excited for my box to ship out. Around mid week I didn't receive an email confirmation yet so I decided to chat in regarding this. I was told my box was waiting for a label... great! Until I receive an email the following week stating that their was a shortage with one of the items in the box and it has not yet shipped.

Their customer service has repeatedly lied to me and I don't even want this box anymore. I wish I could cancel the box since it hasn't even shipped yet but apparently that's against their policy. Their rep then continued to offer me $10 in add ons or a free item in next seasons box to keep my membership. NOT GOING TO HAPPEN. I don't even want this box anymore.

I thought by paying a premium price ($50 per box) I would get a nice box... I was wrong! I gave it 3 chances by buying 3 boxes. The summer 2018 had to be the worst of all. You get full sized items but most are useless and not worth the $50. They exaggerate it, saying you get $300 worth stuff... hardly so, what a joke! In the summer box o got a wallet the size and thinness of a luggage tag, paper straw?, damaged/stained thin towel, spf 50 sunblock (I suntan), enzyme facial scrub (can't use with rmy retin A), Foreno facial scrubber that hooks up to an app to customize your facial care... it doesn't, the app is a waste of room on yourphone. They say it's worth $89 but I bought a similar one on Amazon (different brand) for $20 a year ago. It just doesn't have the useless app though. The items are cheap and not quality. You complete a survey when signing up but they obviously don't even look at it. After this summer 2018 box, I'm cancelling. :(

I had been seeing a lot of ads for this box and so I finally decided to give in and order one. After putting in my order, I read through the descriptions and was honestly pretty nervousa lot of people seemed to have problems with the shipping and the products. I got my box within 2 weeks and absolutely LOVE everything inside! Its all full-sized products from phenomenal brands, this box honestly seems like a steal. Im so so happy I ordered one and will probably continue with my subscription in the future!

They had maybe one great item in the entire box. Thats the Luna face scrubber! But be careful... because they advertise that you get this in the editor box as well. You dont! You get a thin cheap towel instead, but they advertise a different box. And they send the celebrities different items then you will get as well. False Advertising! Horrible shipping time! Bad customer service! And they dont pick items based off the profile you fill out. They dont even look at it or care. Dont do it!

I wonder if anyone really receives the box they ordered. I ordered the Summer Box - was told that it sold out the day before and FFF substituted the "Editor's Box" which was filled with junk. I have been trying to contact customer service - which seems to be over worked. Two weeks of no response. Finally today I hear back from them. They are not at all concerned about having unhappy customers. Seems like "bait & switch" to me. Now I have a box of junk that I will never use - I received a "hand ball" which they are calling a "trigger point massage ball" LOL and a towel - WTF! Shame on me for falling for it. If it sounds too good to be true - It is! Don't fall for it - save your money.

FabFitFun seems like it should be an amazing idea. The products all look amazing. The whole thing would be amazing, if there weren't so many issues. First, there is a lack of transparency. I bought the seasonal box once and was surprised to see another bill from FabFitFun just a few months later. If I wanted to get the FabFitFun box all year round, I would have paid for the year. The customer service takes forever and also isn't very good. The site often has errors. I thought that I was purchasing the Summer 2018 box as it said "Summer 2018", but apparently I had missed the cut off date and it was a glitch. They are okay with returning money (when they know that they're in the wrong). Just generally disappointed.

The first subscription box I received was fantastic and I quickly signed up for a one year subscription. Then the spring box came and I was so disappointed, the quality of the products were cheap and most were useless. I asked for my subscription to be cancelled and the remainder of the cost be credited back to me and I was told that they do not do refunds. So now Im waiting for my summer box to arrive and finally emailed for an update. I was told they are having serious delays but will look into it from time to time and will give me an update every once in a while - those were the actual words they used!

Do not get sucked in to signing up for this!

Not impressed with their customer care. Took three weeks to get here.
When I filled out the survey I put that i wasnt interested in skincare. Guess what I got?
Four skincare products
(2 of which were basically the same thing just different brands)
I talked to customer services
Couldnt leave a review
Wouldnt let me return one of the items
I even asked if they could add a note so this wouldnt happen again. Nothing
They said if I upgraded they would give me the product I was hoping for...

I was SOOOO excited to receive my box! (Although, yes it took awhile to receive, the company tells you this when you sign up!) It was well worth the wait! I love every product that was included and continue to use them all the time! Its great that you are able to custom pick certain products, the mystery of the others makes the unboxing more exciting! I can't wait to see what Fall brings! It's sad to see so many 1 - star ratings over shipping when the contents of the box itself is great.

I have been a FFF member for over 2 years and this season will be my last. I was charged for the box on May 20, it was "shipped" May 31, and I still haven't received it, it's not even in Canada yet. Their customer service is terrible and they don't even bother respond to people most of the time. If you are one of the lucky ones who manages to get a reply you will get a scripted "Hi gorgeous, we can't wait for you to enjoy your goodies" response.

The items in the box are not worth the horrible customer service or terrible shipping.

I ordered and paid for my box a month ago! I called yesterday guess what it should ship within 2 more weeks... Are you kidding me such crap I am so frustrated with this company. So itll be 6 weeks hopefully before my box even ships if it does than. I just dont seem to understand a company that knows how big they are! And promotes like crazy isnt prepared to ship orders. Thanks I will have my summer box in fall your company is great NOT!