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FabFitFun seems like it should be an amazing idea. The products all look amazing. The whole thing would be amazing, if there weren't so many issues. First, there is a lack of transparency. I bought the seasonal box once and was surprised to see another bill from FabFitFun just a few months later. If I wanted to get the FabFitFun box all year round, I would have paid for the year. The customer service takes forever and also isn't very good. The site often has errors. I thought that I was purchasing the Summer 2018 box as it said "Summer 2018", but apparently I had missed the cut off date and it was a glitch. They are okay with returning money (when they know that they're in the wrong). Just generally disappointed.
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Hi Natalie,
Thank you for taking the time to write a review. We are so sorry to hear that you had a less than perfect FabFitFun experience. We are continuously working to improve communication and transparency to our members as we certainly want each of our members to be fully educated about our product and have the best possible experience with us. We appreciate your feedback, and hope that you will reconsider your membership to enjoy all of the amazing things we have in store for next season!
Xo