FabFitFun has a rating of 4.5 stars from 4,227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and full size. FabFitFun ranks 5th among Subscription Shopping sites.
It went better then I thought the 2 people I talked to were very nice
When I had a problem they solved it right away and they were so kind!
Yay! We are thrilled to hear that you had a great experience with our Customer Care Team, Jen! Thanks for the 5-star review! Xo
The experience I have had has been absolutely perfect! I love my Fab Fit subscription!
We appreciate the awesome review, Renee! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Need help with my username and password and was taking care of efficiently kindly professionally
Hi Anna! We are so happy to hear you have been fully assisted! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I'm
Always excited to receive my fab fit box. The items are excellent. Excellent brands
Hi Nancy! We are thrilled to hear about your excitement with your FFF box. Thanks for the review! Xo
Sent an email and heard back within a day. They answered my question and resolved.
Yay! Thank you for sharing, Janet! We are committed to giving our members a great experience. We are glad we hit the mark for you. Xo!
She helped me understand my credit and assured me other items were on the way!
Hi Carol! We're so happy to hear that you had the most exceptional experience! We are glad we were able to meet your satisfaction! Xo
The problem has not been totally solved yet. I'm still waiting for the missing product
Hi Ginny! We're sorry to hear about your missing order. We can see here that a member of our team was able to assist you. If there's anything else we can do to help, please let us know. We'd love to hear from you!
I love you guys so much it's like Christmas every time I receive a box
Yay! Thank you for this sweet review, Tia! Your feedback means a lot to the entire team and glad to hear you enjoy the items! We look forward to sharing more seasons with you! Xo
Tracking number showed my box delivered to NY instead of LA. Took care of it.
Hi Robin! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your box! Xo
Very pleased with fabfitfun... very good for you money awesome products and great customer service
Thank you for leaving us this awesome review, Jennifer! We are so glad you are a part of the FFF family! Xo
When I had an issue with an order it was immediately corrected in my favor.
Thank you so much for your feedback, Lisa! We are happy that we were able to help you resolve your concern! Xo
Been a customer for over 3 years and they are always professional... accommodating and helpful!
We're glad to hear this, Carey! Thanks for being an FFF member! Xo
Amir was very helpful with my issue. He was polite and solved the problem quickly.
Hi Misty! Thank you so much for leaving us a review! We're glad that you were fully assisted and had a great experience! Xo
Worth every penny! Great quality products. Full size. Great customer service! You won't regret it.
We are so happy you love all the items you are receiving! Thank you for being a part of the FFF family! Xo
The one item I paid for was completely smashed. I even cut my finger opening.
Hi Haley! We are sorry to hear about your experience! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
My rep explained how the process worked and now I know for my next box.
Helping me with my box. My choices. Very professional and I will continue to subscribe
Yay! Thank you for the wonderful review, Emily! We can't wait to share many more seasons with you! Xo
Needed help with an order and got a speedy response and solved my problem immediately!
Hi Elizabeth! We are so happy to hear that we were able to help! Thank you for being a part of the FFF family! Xo
Answer: Don't do it
Answer: Hi Karen! We are so happy to hear you are wanting to gift our membership! The best way to do so is by purchasing a gift card that can cover the cost of the Annual membership! This way, your daughter can set up her own account under her information and customize her boxes. You can always set up the account with her and put down your credit card information, however, we don't necessarily recommend this, as we have sales in-between seasons where you can purchase additional items outside of just the boxes! Feel free to reach out to our Customer Care team if you have any additional info!
Answer: Do not waste your money... Give rose farmers.com as a gift
Answer: Hi Shirley! We are sorry to hear about this. It is very strange that you received the Fall box twice. In order for us to assist you, please reach out to our Customer Care team at fff.me/care!
Answer: Nothing ships right away with FabFitFun. I've been waiting on an item from add ons that wasn't shipped with my box and tracked it yesterday and it's been sitting at "preshipment" waiting for a label for 3 weeks. I contacted FFF customer service to find out why it hasn't moved for 3 weeks and a customer service rep told me that they normally don't give refunds but they will refund me just this one time since it hasn't shipped yet. They acted like they are doing me a favor by crediting my account for something I paid for and never received. Don't do me any favors, FFF, you won't have to refund me again because I canceled my subscription. This company is the only company that I know that will take $400 of my money and tell me that they have a month to get it to me. I'm taking my money elsewhere where I'm a valued customer and they get their products to their customers right away. FFF thinks they are the only company with a lot of customers and they are wrong, Amazon and Walmart sends their stuff right away and most times, Amazon is delivered to my house in 1 or 2 days, even during COVID. FFF will be using the COVID EXCUSE for many years once 100% of the population is vaccinated and then they will come up with a different excuse as to why their nose up in the air with their, "you can wait 30 days for your order because that is our policy." Get out of town, ain't nobody got time for your lame excuses.
Answer: Hi Katrina! If you are not home when your box is delievered it will be left at your door, unless you have personally set up signature required through USPS!
Answer: A: Hi Sandy! Hello Fresh is one of our sponsored box partners! If you have any questions about how their coupons work, please feel free to reach out to their customer service! Xo
Answer: Hi Michelle! To clarify, it was a straightening iron! If you did pick this and did not receive it, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Answer: Hi Morgan! All of our ads features a variation of the box members could have received based on their customization choices! If you customized and did pick these items, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Thanks for leaving a review, Brook! Xo