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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,286 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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Love getting to try various items I have not used. I can then recommend the items to family and friends. Every time I get a new box I feel like I'm opening a new gift.
I really enjoy my fab fit fun boxes. They keep the variety of things fresh each box. We also get exclusive things and I try new things I've never seen before all for only 49.99
The fall box was my first FFF box and my last. I received a flat iron, Aveda hair treatment, detox face pads, sugar body cubes, body lotion, toner, body exercise gel, and earrings. I have seen other people had more options to customize and had a larger variety of products that are not skincare. I would have never chosen a toner, body lotion, sugar cubes (I already own them and don't like them), or exercise gel (I'm not even sure what that is for). The earings are cheap and are suppose to be crawlers but they wont stay up. I was incredibly disappointed in this box and company. I have already canceled.
Thank you for your review, Kelly! We are sorry to hear that we missed the mark for you regarding this Fall Box. Each season, all members are able to customize a few of the items that are featured within each box. We try our best to put together boxes filled with exciting new products for our members to enjoy. Please feel free to fill out our end of the season survey, so that we may get your feedback in curating boxes in the upcoming seasons. We hope to have the opportunity to surpass your expectations in the future!
I absolutely LOVE FabFitFun! I always recommend to anyone that'll listen! My entire beauty daily line up is now exclusively product I've received or re-purchased from FFF! Everything I've received is top-notch quality and the product delivers every word of its use! Thank you all so much for providing such amazing things at such fantastic prices! Customer for life here!
Thank you for your review, Rebecca! We love, love, love having you as an FFF member with us! We look forward to your feedback regarding the exciting things to come in future seasons!
I have had nothing less than an amazing experience with this subscription box since day one. Always here on time, and packed with amazing items every time!
Thanks so much for your review, Jennifer! We appreciate your kind words and hope to continue to provide you with a great experience each season! XO
Beware of this company. You will be charged once you enter any information into their system whether you consent to the purchase or not.
Really good assortment of items. Usually a few serious keepers each quarter. I've never been disappointed and I'm always guaranteed to find one of two items I can't live without.
Hi Juliet! Thank you for your review! We are so happy to hear that you have been enjoying your boxes thus far! Please let us know if there is anything we can assist you with in the future!
I've been a customer for quite some time and I have enjoyed all of my boxes. I love being able to try new products!
Thank you so much for your review, Erika! We love having you as a member with us! We look forward to continuing to introduce new products each season that we hope our members will love!
I have reached out to FFF customer service on two different occasions. Their response has been outstanding and extremely accommodating! Plus the FFF box always has amazing products in it! Love FFF
Thanks for the review, Shelly! We are glad to hear you have been fully assisted! Please let us know if there is anything else we can do to assist you!
It's always fun to get a box of goodies! Most products I was happy about, every now and then I would get something that was underwhelming or low quality, but overall I've been pleased. It's hard to please everyone!
Hi KV! Thank you for taking the time to leave a review! We love that you are enjoying the products in our box! We can't wait for you to see what we have in store for future seasons! Xo
I was very pleased with my summer box so I had high hopes for the fall box. I could not be more disappointed. I received a bunch of products that seem better targeted for someone in their late 50s. I don't even know how most of the products got selected for me. I keep reading about all these neat things others got in their boxes, mine consisted of facial creams and cream add ins to reduce the appearance of the wrinkles I don't have. I called customer Service to see about getting a refund because I was so disappointed and since I don't want to pay for the return, I'm giving this entire box to my mother.
Hi Brenda! We are sorry to hear about your disappointment with our Fall box! We do our best each season to curate boxes that introduce our members to new and exciting products and we apologize if we missed the mark. We encourage you to fill out our end of season survey so that we can use your feedback to help us choose items for future seasons! We hope to surpass your expectations in the future!
Wondering why boxes have different items. I did not get a scarf, lunch cooler or salt and pepper shakers. How are contents determined?
Hi Kathy! All of our advertisements show a variation of the box depending on Customization choices! This season, Annual members were able to customize 5 items in their box and Seasonal were able to customize 3 items! We always recommend customizing to ensure you are receiving items you know you will love and use! We can't wait for you to see what we have in future seasons! Xo
The customer service here is absolutely amazing. They ALWAYS get back to you In a timely manner and always always try their very best to make the customer happy. I truly love my experience with them
Thank you so much for taking the time to review Laila! We love taking care of our members and we are happy that we were able to assist you! Xo
Nice choices for Fall Box.
I am officially a product junkie.
I do love that there are items that are not just skin and hair. Loved my little bowls.
We love that you are enjoying the Fall box! We can't wait for you to see what we have in store for the Winter box! Xo
Products I have received are excellent. I have sensitive skin and not once have I ever had an irritation
I love this subcription box. There is always something new to try. I love that we can customize each season and usually is hard to choose what product you want but you can always add it on. Customer service is EXCELLENT!
Thank you for taking the time to review, Nathalie! We are so happy to hear you are loving your membership! Xo
The fall box was disappointing. 75% of the items seemed to be a repeat of things I have gotten in previous boxes, just with a different name brand. The person who "customized" my box did a poor job this time. It's a stretch to say that the items in this box are worth between $200 and $300.
Hi Dawn! We are sorry to hear about your disappointment with the Fall box! We always recommend customizing your box to ensure you are receiving a few items you know you will love and use! Please fill out the end of season survey to help our team better curate future boxes!
I love FFF I enjoy getting new products to try. I have been getting boxes for over a year. I am spreading the word about the box. I would love to get Tatcha in some of the future boxes.
Hi JoAnna, thanks for taking the time to review! We're thrilled to hear that you are enjoying your products and your membership! We strive to provide the best possible experience for our members and we're happy to have you as part of the FFF family! Xo
I had sent an inquiry about my box not arriving. Kiana replied that it had been delivered (so she had looked into it without prompting) but she would replace it and the add ons. All without me having to say i've Been home, I always check my mail, etc etc. Other companies or reps would have put me through the wringer on whether it did or didn't arrive. And I would have been left with a bad taste in my mouth. But they didn't and i'm so impressed. Turned a negative into a positive.
I LOVE receiving my FabFitFun boxes. They really make my day when I get those exciting boxes in the mail. The only problem is that I am on disability, meaning I am on a fixed income, so I can't afford some luxuries, no matter how much i love them.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria! Thank you very much for your review! We are so happy to hear that you have been loving your boxes each season! We can't wait to hear your feedback regarding the exciting products featured in the upcoming seasons!