FabFitFun has a rating of 4.5 stars from 4,227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and full size. FabFitFun ranks 5th among Subscription Shopping sites.
I was concerned about a product and email them to ask about. Costumer cervice answered my email in less them an hr. Great costumer service.
Was missing an item in my summer box and I reached out and my problem was resolved within 24 hours.
Hi Michelle! We're happy that you had an amazing Customer Service experience. We always want our members to be fully taken care of! Xo
The FabFitFun staff is so helpful. The best! I appreciate that!
Yay! Your feedback means a lot to us and we're happy to hear that you've had an amazing Customer Service experience with us! Thanks for the review, Laurie! Xo
I timed out on my customization. I emailed coustomer service and I didnt have my transaction number, but I called and everything was taken care of.
Hi Sabrina! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I had a question about something I ordered. I received a very nice email from Yna and she resolved the issue, and she was so pleasent!
We're so happy to hear this, Denise! Thanks for being an FFF Member! Xo
I just got my box. Haven't opened it, but I ordered it on the 6th you shipped it on the 8th and I received it on the 10th. 6 days! I'm so impressed,
Yay! We are glad to hear that you have received your box right away, Barbara! Thanks for your feedback and we're excited for you to try out your Winter products! Xo
I had an issue that I was trying to resolve and I think it was miscommunication at first but ishe was able to get it resolved
Hi Robin! Thank you for taking the time to share your experience with us. We're happy you're pleased with the results and that we were able to help. Have a great day! Xo
I received a damaged item and within hours of my reporting it, the gals at FFF had a replacement on the way to my doorstep!
Hi Nikki! Thank you so much for taking the time to review! We are happy to hear our Customer Care team was able to fully assist you! Thank you for being a member with us! Xo
I absolutely love fabfit community, their boxes, and their customer service@@ i recently started fabfit style. Loveee
Hi Alecia! Yay! We are so happy to have you as a member!
Hello, Omg!
Literally I am reading the complains and I am so, so Impressed how people can act like a kids. Let's make this less complicated. I am going to highlighted the 4 complains all over this website:
1. Cheap Price: HELLO? Tell me when or which store will tell you to compared prices not based on the original price. People say that they are less price in other websites. Okay cool but That is going to be happening always, as It can be cheaper today, tomorrow it can be expensive. For instance Fab fit fun compared the RETAIL price.
2. Could not Cancelled: Customer Service in all Subscription boxes answer by email Address after 42 hours.
3. Did not Receive what I wanted: Lord! Of course you will receive a 70% what you like and another 30% probably what you don't there is not a way for you to say you like it until you see it. So is completely normal to receiver at least 1 or 2 items that you don't need or like because FAB FIT FUN is a box with variety of products not only makeup.
4. Social Media: So If you do not want to see what is in the box before you get it, Do not WATCH IT Duuhhh>>> I am still waiting for my Summer box because I do not live in LA of course I have to wait a week more. But Seriously? Is their fault that people make advertising?.
READ BEFORE YOU BUY DON'T BE A FOOL.
I haven't have troubles with the 5 subscription boxes that I am enroll in because, before I buy I read questions and answers asked by customers, do not blame a company for your lack of understanding or your IGNORANCE.
Last I am agree about that Fab Fit fun needs to have at least more staff members for Customer Service. But is great to see that this movement is growing so they can provide better Service this happens at one point in every single business that is growing and developing.
Thanks for your review Josseline! We appreciate having you as a member. We hope to have all Summer boxes shipped out soon so you should have tracking details shortly! We hope your Summer is fun and fab!
Xx
Ordered the box & still have not received it in 6 weeks. I asked for a refund & they refused. Bad.
Hi Martina! We had a look at your account and so see that your Summer box was delivered on 7/26! If you still have not received it we recommend reaching out to our Customer Care team so they can further assist you! Xo
My box got lost but in being sent a new one! It took very little effort to get my issue resolved.
Hi Allison! We are sorry to hear your order was lost and so glad you reached out to our team so we could send you a new one! We can't wait for you to receive your new items! Xo
I had a charge that I didn't expect and the lady who helped me took care of it thank you
Hi Lisa! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
Hey only thing I was confused, he helped retrieve my issue. Just how do I use or see the credit
Hi Jill! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! You can view the credit under “Credits and Discount" and it will automatically apply to your next FabFitFun purchase!
My box was lost for over a week & she just went right ahead to reissuing the items to me.
Hey Amanda! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
I tried to purchase on the site for a straight week and had to keep stopping bc was so frustrating.
Some items in my Order got lost very prompt in getting back to me and finding out the issue …
Hi Brenda! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
It is like getting a gift everytime it comes and my kids love opening them with me so much fun
We are so happy to hear you're treating us a surprise gift, Jennifer! We can't wait to surprise you more with amazing products we are to offer for the next upcoming seasons! Xo
Subscribed to fff as an annual member for 3 years, cancelled after fall 2019 because winter box would have renewed another annual subscription and my decision to not continue already had been made by that point anyhow. Based on 3yrs-12 boxes received-overall this review is my takeaway...
FFF has some good aspects and things I did like. However, from the very beginning I utilized the annual member perk where I was able to customize and pick a few of the products that would be in the upcoming box. If I didn't have that feature, I'd probably not have stuck around for 3 yrs because without being able to at least get a couple of products I liked in each box it wouldn't be worth it for me. The products received in those 12 boxes did have a few really good winners that I still use & enjoy. A few products that were really cute quality enough that I gave away as a birthday or holiday gift to someone.
The negative aspects for me... there were a lot of products unfortunately that weren't used at all. Seems such a waste, like why didn't I give away those items to somebody but in reality they're in a drawer or back of closet somewhere and I'll come across items and recall it came from a fff box. Even though I was able to customize a couple items, sometimes I didn't like any of the options I had to pick from so it was pointless. Even some of the products I did enjoy... Id never actually go to store and buy, not at their sticker price. Some items they say is worth xyz is not always true because you can google and see where they sell it at other stores way cheaper.
Out of 3 yrs worth... For $50, maybe even $150, out of all the products total I enjoyed I could have bought from store or online myself or done without completely. It just wasn't worth the amount of money. FFF had a fun surprise appeal to it when I first joined but that didn't last because I knew for most part what items were in upcoming box at least what the "good" ones were going to be. If fff lowered prices to $30 per box and kept customize option... I'd consider reactivating my account to subscribe again.
Hi Kerri! Thank you for providing your feedback with us! We will certainly pass this along to the appropriate teams as our member's input helps us curate future boxes filled with items our members will resonate with! We're very passionate about providing you with the best products which is why we've invested so much into customization. We're so happy to hear you fully took advantage of the opportunity to customize your seasonal boxes, we're always working on enhancing your membership and we hope to provide an even more personalized experience in the future with all of our learnings. Additionally, all retail values are provided to us directly from our vendors! We're so sad to see you go, but if there's anything we can do to bring you back please do not hesitate to reach out to our Customer Care Team at fff.me/care. We would love to hear from you!
I love getting to pick my items and waiting to open the box. So many awesome items!
Thank you for taking the time to leave a review, Jeimy! Your feedback means a lot to the entire team and we look forward to sharing more seasons with you! Xo
Answer: Don't do it
Answer: Hi Karen! We are so happy to hear you are wanting to gift our membership! The best way to do so is by purchasing a gift card that can cover the cost of the Annual membership! This way, your daughter can set up her own account under her information and customize her boxes. You can always set up the account with her and put down your credit card information, however, we don't necessarily recommend this, as we have sales in-between seasons where you can purchase additional items outside of just the boxes! Feel free to reach out to our Customer Care team if you have any additional info!
Answer: Do not waste your money... Give rose farmers.com as a gift
Answer: Hi Shirley! We are sorry to hear about this. It is very strange that you received the Fall box twice. In order for us to assist you, please reach out to our Customer Care team at fff.me/care!
Answer: Nothing ships right away with FabFitFun. I've been waiting on an item from add ons that wasn't shipped with my box and tracked it yesterday and it's been sitting at "preshipment" waiting for a label for 3 weeks. I contacted FFF customer service to find out why it hasn't moved for 3 weeks and a customer service rep told me that they normally don't give refunds but they will refund me just this one time since it hasn't shipped yet. They acted like they are doing me a favor by crediting my account for something I paid for and never received. Don't do me any favors, FFF, you won't have to refund me again because I canceled my subscription. This company is the only company that I know that will take $400 of my money and tell me that they have a month to get it to me. I'm taking my money elsewhere where I'm a valued customer and they get their products to their customers right away. FFF thinks they are the only company with a lot of customers and they are wrong, Amazon and Walmart sends their stuff right away and most times, Amazon is delivered to my house in 1 or 2 days, even during COVID. FFF will be using the COVID EXCUSE for many years once 100% of the population is vaccinated and then they will come up with a different excuse as to why their nose up in the air with their, "you can wait 30 days for your order because that is our policy." Get out of town, ain't nobody got time for your lame excuses.
Answer: Hi Katrina! If you are not home when your box is delievered it will be left at your door, unless you have personally set up signature required through USPS!
Answer: A: Hi Sandy! Hello Fresh is one of our sponsored box partners! If you have any questions about how their coupons work, please feel free to reach out to their customer service! Xo
Answer: Hi Michelle! To clarify, it was a straightening iron! If you did pick this and did not receive it, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Answer: Hi Morgan! All of our ads features a variation of the box members could have received based on their customization choices! If you customized and did pick these items, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Hi Edith! Thank you so much for your feedback! Thank you for being a part of the FFF family! Xo