Overview
FabFitFun has a rating of 4.5 stars from 4,227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and full size. FabFitFun ranks 5th among Subscription Shopping sites.
In late April, I ordered the Summer Box-a YEARLY subscription. In early May, I ordered add ons, boost & mystery bundle. I received shipping notice at the end of May. Nothing arrived. I emailed, I called and nothing. I finally reached someone and they said the box was lost and they would send a replacement. They never did. Weeks went by. Nothing. No return emails. No call backs. Customer service and FFF totally failed me and my order of almost $300. FINALLY-on July 14th! Tristan answered my call. Infuriated, I explained what had happened to me. I was ready to cancel. I was livid. Tristen went out of his way to research and discover the problem, the problem of a poor customer service system and failed solution. He patiently explained the problem and apologized numerous times for the FFF letdown and failure to deliver products that I had already paid hundreds of dollars for. He then called me back and while on the phone-walked me through the whole re-ordering and replacement of now "out of stock" items. All the while apologizing repeatedly for the company's failure-my words-not his. Because of him, I decided to not cancel. We revamped the order and I received refunds for out of stock items and emails for the completed order. Hopefully this one actually makes it. So-FFF, if you are going to outsource to other countries-fine. Just provide them with the proper training! Maybe put Tristan in charge of that because clearly HE knows what he is doing! You make millions off your sales! Don't shortchange the customer with crappy customer service! I should not have made 16 calls, countless emails, post to your Instagram AND Facebook -just to get what I PAID FOR! Tristan gets all the 5 star praises for going above and beyond & literally saving you a yearly member. FFF-you can afford to do better. Minus Tristan, my customer service experience was deplorable & aside from feeling ripped off, it made me feel as if FFF could care less about its customer base. And that's a shame. I want my order-my box-so I can donate the items to my local women's shelter. Otherwise -I would have given up on this company the first sign of trouble. Do better! Hire more Tristans!
Loved the products Loved it all love being able to choose the things I can receive my sister told me about this thank you Fab Fun Fit
I emailed Fab Fit Fun and Jack helped me with the add on issue.He was very helpful and informative!
Hi Mary! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I spoke with Tessa who helped me change my shipping address and issued a new box. What a gem!
Hi Gabriella! Thank you for this sweet review! We are happy that we were able to help you resolve your concern! Xo
Was looking for tracking on an order. Not only did I get tracking but nice messages from the rep!
I can't believe how fast & easy this process was. I am truly a customer for the long haul.
Hi Gloria! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I cancelled only after I saw what this gimmick was all about! I still got charged for the box which I no longer wanted. BUYER BEWARE!
Always love working with a business with great custimer service. They always resoove issues quickly and efficently. I am impressed!
Hi Ashley! Thank you so much for leaving us a review! We're glad that you were fully assisted and had a great experience! Xo
I relied on my anniversary date. In July not in April. I loved my add-on better than the box.
Hi there! We sent you a DM on Sitejabber on April 30 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!
Great Experience, Very Helpful, informative, I only had one question today i do not have 50 characters to describe the experience
Hi Audrey! Thank you for the lovely review! We're delighted to hear that our Customer Care team was able to fully assist you! Xo
Hoping to Get another chance to work with the AMAZING team! And to achieve this baby step into a new life.
Thank you for the kind review! Xo
Not the items I was expecting and only received half, not the things I picked either so canceled my subscription due to not what I expected
Hi Darlene! We are so sorry to hear about your experience! We always want to ensure we are sending members their correct customization choices! Feel free to reach ur to our Customer Care team at fff.me/care so we can ensure you are fully assisted! Xo
Everyone at FFF is amazing and my seasonal boxes as well as the edit extras, are awesome for the price. Love my FFF.
Hi Ashley! Thank you so much for your feedback! We are so happy to hear you are loving your membership! Xo
I'm still kind of new to FFFso I had a few questions and I was taken care of and got the help I needed! And was treated fabulously!
Hi Teresa! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Aside from loving my FabFitFun box the customer service I received when I had an issue was excellent.
So sweet! Thank you for the 5-star review! Xo
Love that you get a chance to try new things it's like a little surprise every so often
Hi Suzz! We are happy you're loving FFF! Xo
I love all the products I've gotten in my boxes and the customer service team is just amazing!
Sent a message regarding a promotion I wanted added to my order and they took care of it.
Thank you so much for your feedback, Adriana! We are happy that we were able to help you resolve your concern! Xo
Had a problem with a box item but it was sorted by there really helpful customer service team
Hi Jane! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
Item came broken and not useful. Sent in a complaint they asked for photos and refunded the price.
Hi Elaine! We're sorry to hear that your item came in a less than pristine condition! We know you must have been very excited to try it out! We hope you're enjoying the rest of your items! Have a great day!
- Visit Website
- Los Angeles, California, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Linda! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo