Josseline Q.

To be a huge company supposedly one of the" leaders in the market" they have a loooooong way to go before claiming that. The Customer Service lack of professionalism. If they have people ordering month to month they should have a good phone call system. Usually I know subscription boxes get in touch late through e-mails. But I also know that good big companies have a phone line and the wait time should not be more than 20 minutes. Other agents or companies recognize when it was their fault any misunderstanding and they have gave me a box or next month for free to repair the damage caused in my credit card. This Company instead of do something more than reimbursed the money in about 20 days ASK ME to ship all 4 July boxes, that were registered by mistake on their website when I tried to get a coupon code. The website was overload of requests and it charged me 4 times instead of 1. Even They new that. It has to be a burden for me to go to a FedEx location and Drop off all the boxes

Hello, Omg!
Literally I am reading the complains and I am so, so Impressed how people can act like a kids. Let's make this less complicated. I am going to highlighted the 4 complains all over this website:

1. Cheap Price: HELLO? Tell me when or which store will tell you to compared prices not based on the original price. People say that they are less price in other websites. Okay cool but That is going to be happening always, as It can be cheaper today, tomorrow it can be expensive. For instance Fab fit fun compared the RETAIL price.
2. Could not Cancelled: Customer Service in all Subscription boxes answer by email Address after 42 hours.
3. Did not Receive what I wanted: Lord! Of course you will receive a 70% what you like and another 30% probably what you don't there is not a way for you to say you like it until you see it. So is completely normal to receiver at least 1 or 2 items that you don't need or like because FAB FIT FUN is a box with variety of products not only makeup.
4. Social Media: So If you do not want to see what is in the box before you get it, Do not WATCH IT Duuhhh>>> I am still waiting for my Summer box because I do not live in LA of course I have to wait a week more. But Seriously? Is their fault that people make advertising?.
READ BEFORE YOU BUY DON'T BE A FOOL.
I haven't have troubles with the 5 subscription boxes that I am enroll in because, before I buy I read questions and answers asked by customers, do not blame a company for your lack of understanding or your IGNORANCE.
Last I am agree about that Fab Fit fun needs to have at least more staff members for Customer Service. But is great to see that this movement is growing so they can provide better Service this happens at one point in every single business that is growing and developing.