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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 2,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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The product was back ordered and I did not receive it for 1 month despite their 5 day promise. No one could expedite or change the order for me.
The customer service has been amazing and very personal. They have been responsive to my questions and super helpful.
My overall experience was that at all, but the communication was definitely lacking. Instead of EZContacts notifying me of measurements I had to contact them to see what was the hold only to find out that they needed my PD. As I'm still waiting no email, no calls... I call again only to find out that there was a back order on my lens. Simply no communication results in bad customer service to me. And when I called checking the status, the agent tells me that there is back order on you frames, and they should be in by the end of the week. And since it's been a while we are going to ship your glasses through priority mail so you can get the quicker... umm that's not doing me any favors since priority mail is 3-5 days and it was my original shipping option from the beginning.
I clicked 5-7 day shipping but it took more than double that for my order to get here. I emailed them about that issue and no one ever responded even though i was "guaranteed a response in 24 hours or less"!?
So far, terrible service. Ironic asking me to rate service before I receive my order! It has been almost two weeks!
Ordered some frames with prescription lenses, still haven't received them and it's been over a month. Customer service said they would upgrade shipping when the order was ready (frames had to be shipped from Italy because they were out of stock), glasses were shipped last week with the worst class of shipping possible. Should be here in another 5 days... terrible company. Don't fall for the good deals.
Poor customer service. I never received emails promised me. I called numerous times as the order status didn't change. When I did receive my contacts the invoice was incorrect and so I can not send it for reimbursement. I called and was promised it would be corrected and emailed to.me. So far I still have not received an email and my invoice online has not changed (1 week). I will not use your company again.
First order of glasses made it as far as the post office. After a few back and forth emails with customer service, a new pair was ordered to replace the first one. I asked for rush processing and shipping. Neither happened. I also requested that the glasses not be sent to the PO but to use the original shipping company, that did not happen either. The glasses did finally arrive and they are the correct ones with the right prescription.
I purchased sunglasses that needed to be returned and I am waiting for a refund over a month later which is completely unacceptable.
Super amables entrega super rápido y muy buena calidad
I ordered mid November and as of 27 December, it has not yet arrived.
Got a nice pair of burberry prescription glasses for a very decent price considering the frames and lens quality and the crizal coating. Team answered my questions efficiently and turnaround was considerably fast. Happy with company will use again
I wish I would have read these reviews before placing my order with EZContacts. I ordered a pair of Persol sunglasses for over $123. When they arrived they were fake remakes of otherwise really nice sunglasses. I tried them on at Sunglass Hut, loved them but the price was really high. Took a chance that this site had them for $50 less and made a BIG MISTAKE! Took the pair I got and compared them to the real ones at the store, these are garbage.
Only down fall is not getting to try them before hand bUT i am satisfied with quality, speed and price than other websites
Placed order for 2 items. One item shipped was fake - other never was shipped.
Still trying to get a refund. Call, email - not luck at all
Wonderful service, fantastic pricing and customer service.
Was sent follow up emails throughout the whole purchasing process.
Will be back!
Purchased 3 eyeglasses frames and had to wait over a month for the last one to arrive. It is almost like purchasing from out of USA!
Shipping was suppose to be 5-7 days. Its been 4 weeks and has still not arrived and no one from customer service has responded to my emails about where my package is.
The item I ordered was on backorder. I was given that information immediately and asked if I wanted to wait, cancel, or change my choice of styles. I was told the item would be available the week of the 23rd of November. I received it within a week of that and it arrived in excellent condition. Thank you EZContacts. I will order from you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for taking the time to write a review! We like to hear when things aren't right so we can know how to improve. We try to keep our stock as accurate as possible, and if there's any availability issue an email is sent within 24 hours. We're sorry that yours was overlooked! For future orders, you can contact me directly prior to ordering to ensure stock and availability:
Please feel free to contact us at anytime shall you need any further assistance: 718-705-6639 ext 308
Sincerely,