EZContactsReviews 2,040

Basically, you get what you pay for. I ordered a pair of prescription sunglasses for a vacation that was suppose to arrive in 2 weeks. A week after I ordered the glasses they told me the glasses would take another 2 weeks to be delivered. I called and let them know that wasn't going to be okay since I needed them for vacation. They told me to go to the webiste and search for a pair that was in stock. After looking for about an hour a found another pair I liked that was in stock. I called and placed another order and let them know I needed the glasses delivered before my vacation in a week and half. They promised, confirmed and guaranteed my glasses would arrive before I left for my vacation. They did not. They say they arrived while I was gone but I have not seen them and I am having a lot of trouble tracking the glasses. Overall, I had a terrible experience. Next time I will pay a little more just to have better service.

I found some sunglasses I had been wanting on EZ Contacts website at a lower price and I needed them for an upcoming weekend trip. I ordered them on a Tuesday for rush delivery. After I placed my order I skimmed through the reviews - nearly all of them were negative. I panicked. I thought surely I was never going to get my sunglasses on time. I contacted customer service the next day and they answered the phone right away and couldn't have been more accommodating. They let me know my glasses would arrive by Friday. Well, my glasses arrived Thursday, a day early! They were authentic and perfect. I had an outstanding experience with EZ Contacts. The customer service was great and my order was expedited a day early! I would highly recommend using them for any of your contact, eyeglass or sunglass needs.

We ordered a pair of expensive eye glasses, when they arrived the lens' were loose out of the box. I took them to a local eye doctor and they stated that they had to be fixed by the manufacture as they needed to be taken out. [Lens']. There was a back and forth with the company - no apologies There was also a long delay in getting the glasses back and then they made me pay for the shipping. Ultimately after my complaint - they refunded me the almost $15 in shipping - again - no apology and very unprofessional email communication. This company's customer service and quality standards are a joke!

I made my order on Dec 14,2016 and after a month with no shipment email I call EzContacts. The representative notified me that the glasses were on back order. I would have been ok with that if I was notified when I placed my order or at least a couple day after I placed it but I didn't get any notification until I called. I recieved my order Feb 9,2017. I am happy about the quality and pricing but very unhappy about being left in the dark about the shipment. Will I order again? I might but it's unlikely.

I waited forever for my order... got them they were wrong... sent then back... wrong again... sent them back for refund... WAITED weeks for refund... getting different answer's everytime I e-mailed or called ( girl on phone chopping on her lunch in my ear just telling me anything)... So therefore I will go back to using eyebuydirect for future glasse's... The only person that did seem to try and help me was named Kathy cheer to her but otherwise TERRIBLE experience with your company

I usually buy my contacts on another website but a friend of mine told me a out this place. From start to finish, it has been amazing. I've been dealing with Kathy, which in all honesty, the company is lucky to have her. Shipping was quick. Kathy gave me a up to date status almost everyday until my contacts were here. One of the contacts didn't have solution in it so it was bad. I let kathy know and 4 days later I get a box. I open the boy and inside was 4 packs of 6 contacts. 2 packs for right eye and 2 packs for left. I received a total of 24 contacts for the 1 that was bad. Again I received 123.00 worth of contacts for nothing. This company and Kathy went above and beyond the call of duty. I'm very big into online reviews and I gave this company the highest rating you can give. Kathy, if you're reading this, you're truly amazing. I am a customer for life. I also got 5 family membera to order contacts through this site..

First time ordering through EZ contacts since they had the lowest price for contacts. My order was processed on the same day as stated per an email, but the order info link just takes you to their web-page with no order information. What I found when I called customer service is they don't state is that they order the contacts through the manufacturer. There was a delay at the manufacturer which was not relayed to me, so much for the 5-7 day shipping, of course, I can always pay more to get it shipped to me faster. No thank you. I will go back to the place I've ordered in the past and pay more with a great shipping time, usually 4 days after purchase, no extra shipping charge. I will more than likely open a PayPal dispute since I still don't have them.

I'm happy with the quality of product but the time they take to respond to your email is way too long. By the time they responded I had already received a confirmation on my glasses being shipped. They should really keep an update for the customer to see when they will be shipping the item. Overall, I am happy about my purchase and how I saved more than I would have at an eyeglass store. They just need to be better about getting back to the customer through emails.