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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 2,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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I ordered a pair of Tom Ford frames. They arrived within a week will all accessories. Authentic frames at below half of retai cost! Yes please.
I Love glasses, look really good. Prescription not really right, the transitions seem to high and the lens does not transition to sunglasses like they are suppose to.
John has been an HUGE help when none of your other customer service would even take the time to look into anything any further ~ I do appreciate all his work he has put into getting the credit that was entitled to me. Thank you John, they should have more teammates like yourself!
My presription glasses came with the len loose. (Not in the frame). I took it to get fix. However, I like the mail convenience and affordable prices.
My Tory Burch frames and lenses are perfect. A bit longer of a delay in receiving finished product than originally anticipated but overall, I am very happy with my glasses. Huge savings, almost 1/2 the price compared to $300 LensCrafters vs. $179 EZcontacts.com! Yay!
Ordered contacts, which I needed within 2 weeks. Their site never claimed any were backordered. Only after I ordered and one set (one eye) shipped did they say the other was not available. Oddly, they shipped the first one priority mail so it got to me fast. 2 days later, I e-mailed them saying that if my other set couldn't ship within 2 days, I would have to cancel the order and go somewhere else because I needed them. Very conveniently, I got an e-mail 4 hours later saying that they had shipped... with 5-7 day mail. NINE business days later, I called them and after being put on hold for 10 minutes while they checked the tracking (right) they said "Good news. It shipped out on the 11th." Mind you, this was a FULL WEEK after that e-mail claimed they had shipped. Had I know that, I would have canceled. I had to go to my optometrist to buy a box at their ridiculous prices because I needed them.
Also. They ILLEGALLY charged my credit card for the full amount 11 days before the second order shipped.
I guess I expected more. Tint is too dark. It's damn near impossible to speak with a live body. After I sent them an email they responded after glasses was shipped.
It was so easy. All I had to do was call a toll free number, give my prescription number, pick out my frames, pay and within 10 days I had my glasses which fit perfectly.
Dear Valued Customer:
We're excited to hear about your positive experience with us! We hope that you're enjoying your new order and we're looking forward in doing more business with you in the future.
Sincerely,
Dont know why Im a customer buying something and yet my items get shipped to me whenever EZ contacts feels like shipping my orders. Still missing a pair of frames.
I will admit I was a little skeptical at first, but I was using my company contributed HSA to pay so I wouldn't be out of money if it was a scam lol (thank goodness it was legit). I had been looking for a certain pair of vogue eyeglasses and this website was the only place I could find them available and for an awesome price! It was easy to find the right frames and put my prescription in online. They also had a sale going on that reduced the price even more and a customer service rep helped me with that! Other than it taking awhile to actually ship to me (I'm assuming because of assembly and putting the prescription lenses in the frames) everything was great and I LOVE my glasses. Will definitely use them for future purchases!
Everything was great, except for the delivery time on glasses. I thought that was a little too long.
Great customer service. Quick and informative. Daryl was the rep and helped me out with every single question I had. I do not have more to say just filling out 100 characters. Thanks again!
I haven't had a great experience at all. Still have yet to receive my last order for my glasses. I have not received any type of updates regarding status.
Dear Valued Customer:
We're sorry to hear that you're not completely satisfied with your order thus far. We will contact you directly regarding your order and see how we can expedite it for you.
Sincerely,
Ez contacts is the only place I would shop for contacts or glasses because the selections are affordable..
Needed to get information on order (prescription sunglasses) if I would get it in time before a trip and Darryl was capable of providing the necessary details.
Dear Valued Customer:
Thank you for submitting your review! We're glad that our customer service rep has been helpful. Customer satisfaction is our main concern and feedback like yours helps us continue with our great services with pride and pleasure!
Sincerely,
It was my first pair of rx glasses to commence, was a bit sceptical at first but the prices were just right for my budget because optician i went to glasses is like double the prices, as with eZcontacts Great prices and value when recieve was amazing. Lenses very clear overall one of the best buy I'm glad i ordered here
Exactly what I was looking for. High quality italian frame with light lenses! Fast and quick shipment!
I really enjoyed this process, it was a bit scary as a first time purchase. But it worked out great. Will use site again when needed.
Took longer than expected, also was on hold for about 30min. When I called to check on them. However I Liked the glasses!
Daryl was awesome assisting me! He helped me with all the questions and concerns that I had about the frames.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
We're glad to here that you've received top notch service with our rep, John! We'll definitely acknowledge his great efforts.
Sincerely,