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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 2,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Chat support was very friendly the two times I contacted them to check on my order which was over a month in the process. Both times i was told it would be expedited. I didn't receive my glasses until over 1.5 months after the order. I have them now and they are pretty uncomfortable. Guess i should always try glasses on first.
Darryl Grimes was very pleasant on the phone. He answered all my questions. Was very patient and offered additional.
I just wanted to take the time to recognize the absolute best service experience I have encountered, specially over the phone. Leo went above and beyond the standard. He has definitely made my day, I was literally dragging having to call to place an order. I appreciate everything that Leo did to make this a positive experience.
I ordered glasses and within a couple of days was told they were on back order and would be in within 2 weeks. Even after 2 weeks my order only said "in process". I had to make 3 or 4 calls inquiring about their status. Each time I called it seemed that they would move along in the process only to stall again. Finally I called and got frustrated. At that point I was able to get them overnighted to me at no charge... it just shouldn't take me having to make so many calls to get that to happen. Once I started reading reviews online, I found this is a very common problem. My mistake for not doing my research first. All in all, I got the glasses I wanted and they are perfectly fine... but it was a slow process. Now I know why this site had them priced lower than the others.
Every aspect of my experience was poor. The glasses are not sized correctly, delivery is still not complete after more than 6 weeks, communication and follow thru is a complete failure.
Best price... order took a while to be fulfilled but once shipped I received it in two days. For the price I'm very happy.
It took them forever 4weeks to get me my glasses even tho it said 2-3 DAYS for the frame! They didn't contact me to say they didn't have the frames. It's says 24 hrs when you contact them with an email for them response back, most of the time I didn't get even an answer back.
CSR was extremely helpful in trying to get the billing side squared-away with my insurance company, but it was done. They handled it like pros.
Ordered glasses for my daughter. Loves the frames. Fit beautifully. The lens are a perfect match to her prescription. My daughter is well pleased.
Need to ensure this is truly my prescription... if I had used brick and mortar retail, I would have asked for a recheck for verification upon receipt.
Ez contacts will go the extra mile to make you happy. Excellent product and customer service! Thank you. I love my glasses.
I keep coming back because of the great prices and fast service. Thank you for making glasses affordable so I can wear a different pair everyday! Highly recommended!
I returned a glasses i purchased for 222.00 in 3 weeks. I had ordered progressive, there was none, so i returned it. They credited me $154,00. Why, i asked. I have today sent them 5 emails, and no one has responded! I am not happy
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I have a great experience with John Miller. He did a great job in resolving my issue. He made sure to fix the issue and helped me get my glasses sooner.
Nothing is right about dealing with this company. I learned the hard way to read review sites, such as this one, before sending $ off to a site you find on the internet.
I ordered contacts, sent the prescription and used PayPal to complete the order on 4/19 at night. The next morning I called to make sure everything was ok, because I had never ordered online before. I was #34 in queue at 9:01 a.m. I tried to call back 10 min later, I was #62 in queue. I put my phone on speaker, and sat at my computer---started reading reviews (ugh), tried EZContacts live chat 6x, no one there, found 2 other companies and read reviews and all of this while ON HOLD. At 58 min, I was #2 in queue and the LINE DISCONNECTED.
As the other reviewer said, "Warning Will Rogers!" I called PayPal to cancel my order and sent an email saying the same to EZContacts. PayPal sent 2 emails on my behalf also. This was all between 9:15 a.m. and 11:15 a.m., which was only 12-15 hrs after I had placed the order the previous night. To date, there has STILL been no reply from EZContacts to any of the 3 emails, yet they "captured" the PayPay fee in between the two emails sent from PayPal... I have the times on everything. I am considering reporting them to the BBB. My contacts did arrive 10 days later, April 29th. I never rec'd an email, "your order has shipped, here is the tracking #." Zero communication from EZContacts and Zero inability to reach Customer Service because service does not exist here!
Also I believe they have hired Trustpilot to do damage control for them. I rec'd an email from EZContacts last night (hahahaha, the FIRST COMMUNICATION!) stating they have partnered with Trustpilot for feedback and reviews, please use this link and review us. I find using links from emails to be shady, so I went to TrustPilot.com... if you go to TrustPilot's site, all the reviews for EZContacts are glowing. SiteJabber tells the TRUTH about becoming a customer of EZContacts... don't do it! I have also learned... do NOT trust the Trustpilot review site. I hope my long comment saves someone from the miserable experience I had and lots of unnecessary hassle. EZContacts is a perfect business model for how NOT to run a business!
Extremely happy with.my purchase. I have at least 2 more pairs to order. My mom loves my Coach glasses.
Answered my questions promptly and courteously. Very friendly staff...
I ordered a pair of single vision reading glasses, it has been 27 days now and they still have not shipped them. Every time I called customer service, I hold for no less than 25 minutes, I am hold right now for 30 minutes, who has time for that. I have already been charged for them, so I am just stuck waiting.
Daryl is helpful and was able to answer my questions right away. Just please let customers notified via email with their orders. That will be gladly appreciated.
Keep Daryl. He is straight to the point and Honest.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members