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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 2,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Daryl Grimes was very helpful. He answered my questions quickly & efficiently via live chat. He looked up my order and said it was expedited to be shipped today.
Customer service is great. They give their full attention to you as a customer and spend as much time as necessary to answer any and all questions. Really pleased.
Fairly straight forward website, good customer service, correct product. The only issue I had was that my glasses were back ordered, and it wasn't articulated well up front. I would have appreciated an e-mail notifying me. To their credit though, they explained this as soon as soon as I reached out. The customer service was both clear and quick.
Amazing prices for quality name brand Eyewear and contacts 1/3 of the price of vision centers! I will be ordering again.
Thank you ezcontacts for the great support you provided for my glasses purchase, I will be here again soon for another pair.
Ordered sunglasses and regular glasses right before the new year, ended up cancelling the sunglasses because they were delayed for an unspecified amount of time and received my glasses a few weeks later. I returned the glasses because I ordered the wrong size. The new set was then delayed even longer because they were on backorder with the manufacturer.
I think if the item is in stock, you will get your order fast and done properly. My issue with the customer service team and their process is that my order experienced different types of delays and no one ever reached out to me to let me know what the delay was and what the expected timeframe was. I had to call on a daily and weekly basis to find out what was happening with the order. The answers I was given were vague and turned out to be untrue as the order was delayed even longer. I was very happy with the product once I received it, great price!, but the delays and lack of follow through was really frustrating. To their credit, they refunded me for the sunglasses on time and also offered to swap the incorrectly ordered glasses for free.
Loved my new frames and I was pleasantly surprised at all the extras I got with my package. The frames, hard case, an 2 cleaning cloths, mini repair kit and an extra pair of lenses. The only thing I wish I knew was how long my order would take in the lab (being created for my prescription). The creating of my lenses took a over a week; however once finished it did ship faster than the 5-7 business days I originally opted for, which was nice.
This was the first time I ordered glasses online. I was nervous that biofocals would not be placed correctly. The frames I selected were $160 less than the same frame I found at local eye Dr. office. Was so worth the risk! Love these glasses, needed adjustment of course, but great fit at better price. Thank you!
Always delayed. I have ordered glasses twice at this place, after placing an order, you should expect glasses not before than 30 days. If you don't follow up, then may be 60 days. Good luck ezcontacts if you keep doing business like this...
And yes, your glasses are original but seems they are not first grade. There is always a slight imbalance or a problem with glasses. But I am ok with it considering the price...
The people on the phone were nice but I could hardly get anyone on the phone - I'm calling from work and don't have time to wait for 11-14 calls ahead of me. Also, both times the glasses took a long time to make.
Received my glasses with prescription lens in one week. Also the frames I bought were much cheaper than those same glasses on different sites
Slow response to questions, low quality lenses. Would not purchase from again in the future. Not even sure if the frames are authentic.
My purchase took about 5 weeks to arrive instead of 2 weeks. I did not receive any update on the delay until I contacted customer service itself.
My glasses arrived about 4 weeks after I ordered them. Love the frames but the prescription was totally messed up. Not Progressive Lenses and I even uploaded the prescription. Go to another site - cost me over $200 to fix the problem with a local establishment. If you want just the frames great! Otherwise move on.
Great glasses will buy again from site, my daughter loves her new glasses and they look great on her
Placed an order on April 1st. Emailed them in April 11th, got an auto response saying they were closed for a couple of random weekdays. It is now April 18th, order still hasnt shipped and still no reply from my inquiry. Their odd closure has me a little concerned.
My previous order took a couple weeks, and there were no issues.
Poor quality material, very cheap frame for my money. I would like to return the product for a full refund because I'm not satisfied with their product.
Fast shipping and quality products at the BEST prices. My Burberry glasses look great and the lenses are perfect. Also, they give you a cute eyeglass repair set with cleaner. I would recommend them to anyone. :)
Sunglasses were great, waited over a month to get them though. They were backordered, which was fine, but after the backorder date passed no one seemed to know what was going on with them and there was no real communication about them. Kept being told they will ship when they weren't.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members