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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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It took very long for shipment, and when I received the order after several phone calls, the frame I ordered was totally different, the customer service asked to return the shipment back and they will exchange it for the correct one, I still haven't received back the corrected frame. Very disappointed by the service.
These glasses are awesome! Every single thing was perfect and I received them so fast.
Took way to long for my order to come. I will shop elsewhere next time
I order a pair of prescription glasses on March 20,2020. Call and spoke with a rep. (twice) I was told that the frames haven't been ship yet. Now it's May 8,2020 still no glasses. Called again only for them to tell me that the manufacturer no longer carry that style frame any more. So all this time and you just finding out that the frames are discontinued! Why they promote and allow the sales of discontinued frames that they can't get or have in stock, is one thing. But then to wait damn near 6 weeks only to get my money back on to go somewhere else where is over and beyond me! As stated in the title... Don't do it!
Spectacular frame, super fast delivery. Great and friendly customer service. And very great prices.So far I am going with 3 orders of glasses. Woa
My order shows my purchase date was April 17th however it was March 31st. I recieved the glasses today only after several phone calls and emails later. I understand with current world conditions there are delays however when I called to follow up I was treated as if I was inconveniencing the customer service rep. I think this is my last order.
By default they use a highly unreliable shipping method called UPS sure post. Now they want me to wait an extra week to file a usps claim after we already waited 2 weeks for the glasses instead reshipping them.
There was a mixup with my order when it said delivered and package was not in parcel box. Went back a few days later and package was there! All in all happy with my experience.
Took over a month to come, but love the quality. Would be a 5 star review if they didn't take so long to come
I have been waiting for 2 months but still not receive my glass frame yet even I have tried to contact them many times
Order my glasses expecting them to take 2 weeks it took more than a month. I email many times with no response then I try emailing one more time they responded 3 days later saying there was a defect on the first pair and had to be done again. I don't understand why the lack of communication, every day I would check on the status and nothing would change always said the same. Finally I had enough and told them I don't want them anymore just to give me a refund this was taking to long. Well tell why they responded all late saying they had barely seen the email and it was to late because they had already shipped them.
I am in love with my glasses and for a price you cannot beat. Ezcontacts made the order simple and easy
The first pair of glasses I ordered took about a month to arrive and they arrived scratched (possibly were a refurbished pair because they also fit looser on my head) so I had to return them and order a new pair. The second pair I ordered with expedited shipping but they still arrived later than expected. The second pair seems fine but I would likely not order from them again due to lack of quality control. The glasses themselves are great though and I like the style.
First purchase was great. Great selection of the newest brands and styles. Smooth process. Will be purchasing again very soon.
I ordered new glasses during the quarantine. I was afraid I would not get my order. EZ contacts keep me updated on the status of my order and they delivered as promised.
There isn't a negative on here? That's wild. It was my first time ordering them Ezcontacts. I wasted $#*!ing $153.38 On some glasses that I didn't receive. I am trying to fill out the claim to get my money back. I don't have a printer to print out the form. Library close don't know where I can go. I'm so mad.
Ordered a pair of glasses on 3/20 and 3/23. Still waiting to receive either pair over a month later. Zero updates from business or their customer service. The next step is disputing with the bank. I learned the hard way about trying to save a buck, back to Costco it is.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members