Rachel S.

Ordered a pair of glasses on 3/20 and 3/23. Still waiting to receive either pair over a month later. Zero updates from business or their customer service. The next step is disputing with the bank. I learned the hard way about trying to save a buck, back to Costco it is.

Worst customer service ever. Purchased a pair of shoes that were fraudulently listed and unwearable once I received them. Made a complaint w/photos via the Poshmark app and their joke of a customer service department. Poshmark gave me a measly $5 credit to make up for my $50 purchase with no explanation and PayPal even denied my claim. Will never ever shop with this disgusting site again. Buyers beware, there is NO protection for your purchases and sellers do as they please with no recourse.

I've been buying things off and on from Swell for years. Never had a problem until recently. I placed an order and was charged but never received any shipping information on it. I had to email customer service and it took 3 days to get a reply. As of today, I placed my order 2 weeks ago and it still hasn't arrived. I'm in San Diego. Swell is in Irvine. How it takes a package 2 weeks to come an hour south, I do not know. But I do know that Tilly's will be getting my business from now on. See ya Swell.