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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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I am really satisfied with my new glasses. EZ contacts has great prices it took a little longer than expected for the glasses to arrive but otherwise I am very happy with them
A little long on delivery but understandable under these circumstances. Kept me informed and the glasses are exactly what I ordered.
I love my new glasses, however they don't fit great... they need to be adjusted, as they too loose and fall down on my face. That is the disadvantage of ordering online. I was hoping some tools or instructions for adjustments would be included but there wasn't anything. They also took longer to arrive than it said when I ordered them. The frames are beautiful so I'm going to try and see if my eye doctor will adjust even though I didn't purchase them there.
Received glasses with the wrong prescription. Was unable to wear them.
They gave me garbage prescription sunglass lenses. They put whatever color they have laying around. If you want to do a return it sounds like a nightmare. Now I have a pair of persol's that have $#*!ty lenses. I'm about to take the frames in and spend another $200 for decent lenses. This company is joke.
Customer service was great. They emailed me back when I had questions about my prescription.
Great experience. Took longer than usual due to COVID but the website was transparent about that. Would shop again.
I was always reluctant to order prescribed glasses online, and of course now due to the current situation, I had no other choice. However the website was incredibly user-friendly and the package arrived in a timely manner (specially considering how the mail has been lately, which is also understandable) and in impeccable shape. The glasses were in perfect conditions! I could not be happier. I will definitely purchase from EZContacts again! Thank you so much!
I was glad I could find the frames I wanted, and note the needed prescription easily. The glasses are great for seeing the computer screen!
Fast and easy! Everything came in as it should! Highly recommend!
Items, delivery etc was great no complaints. If I give you 5 stars you will feel you don't have to improve.
I ordered 2 pairs of glasses in February. The first pair was shipped and delivered within 2 weeks. I inquired about the other pair and was advised that there was a 3 week delay. I finally received my second pair more than 2 months later. It would have been nice to receive periodic updates on my order status. I'm happy about the quality of both though. Thanks.
To Start, both my prescription glasses and sunglasses arrived weeks late. This was mostly due to COVID-19 closures so it was understandable at first but the communications from EZContacts was what made it difficult. Numerous times I was given shipping dates that came and went with no follow up or further clarification. I received emails saying packages shipped and even arrived weeks before this was actually true.
QUALITY: Luckily insurance covered 100% of the costs so I made sure to get nice frames and lenses with multiple upgrades. So far lenses are great. Very clear and helpful with screens (blue tint applied). The Ray Ban frames for the sunglasses came loose and don't fit securely to my head. They are the proper size but the arms loosen each time I put them on. I found myself adjusting them constantly on the first day of use. For such an expensive pair of sunglasses I'd like them to just work. Aside from the lenses, I've had $12 glasses off Amazon fit better.
The officer who responded with the status update provided a false commitment. If I had known it was delayed that long, I would've cancelled the order earlier. Nevertheless, it dragged until my order has been shipped out.
Nice frames and decent lenses at a great price. Got my glasses in less than a week and paid 1/3 of what my glasses cost me at the eye doctors. Will be ordering again!
I understand times are hard are tough with the coronavirus and had this been the only thing I ordered I would have giving you all a five but I have ordered multiple things from other companies and none took as long as you guys.
Took a very long time to ship my son glasses a little over a month. The glasses overall are nice
Ordering the item was fine. It was the back order delay for over five months that was the problem. Please update your just in time inventory software so back orders are limited. Perhaps an email list if people want to know when the item is in stock.
Other than that, the item arrived in excellent condition and the prescription is perfect :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members