EZContactsReviews 6,713

I am an old fashioned guy. I had broken my Sun Glasses. You were the ones that have that same model.

Ordered my prescription glasses on 12/31/22 for $362. These frames were in stock and according to their website would ship within 3-5 days. I have emailed them 3 times now and the response is always the same. Supply chain delays...another 1-2 weeks...sorry for the delay. It's now 6 weeks and still has not shipped and still no updates. I wish I had read all these reviews before ordering from this company. One would think that their customer service reps would get tired of sending excuses and apologies. Lord knows I wouldn't continue to work for a company that can only offer lip service. I'm dangerously close to canceling my order and contacting Consumer Affairs.

I purchased my contact lenses (air optix gray prescription contacts) from here because they were a little bit cheaper than other websites. WORST MISTAKE EVER. I received 2 different shades of gray for each eye. I tried contacting them to send me a replacement, they were VERY RUDE, wanted me to get "plano" contacts or clear ones instead. I explained that I want any color of the air optix because that's the one I'm used to wearing, and I can't wear anything else due to health reasons. They lied and said they're out, which clearly they weren't because they had plenty in stock when I "fake" ordered. * was the one emailing me, she was very disrespectful, didn't bother to help solve my problem at all and said she won't give me a refund. I told her I wanted to make a return and she also refused. I screenshots of the convo, the contacts, the fake order, the real order, and I have proof of everything. I paid almost $200 to be walking around with 2 different colored eyes, and it's their fault not mine. Never buying from EZCONTACTS again. Pay a little extra and buy from a trusted website. At least they'll care about you if you run into any problems.
Horrible customer service. Scam website. *, very disrespectful. DON'T BUY FROM HERE UNLESS YOU DON'T CARE ABOUT YOUR MONEY!

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Unfortunately my experience was horrible, initially with Customer service, who asked me to wait to contact my insurance, 3 weeks later of waiting to get my glasses The rep didn't do anything! Well, I decided to do it myself and get a claim after the purchase with my insurance. Paid for faster shipping, my glasses didn't arrived on time, when I called they stated they were delay etc but shipped them right away! Really? If I don't call they won't ship them horrible service unfortunately but an amazing frame

Ordered 2 pairs of glasses, 1 pair arrived fairly quick as expected, second pair was a month late. I received no notification as the product was going to be delayed or any update. Finally it was shipped about a month later. The glasses were sent by a third party shipper, it took more than a week to get to me after I had waited about a month to get them. Maybe in this case they should simply shipped by priority mail which is not too much to ask. I needed them for a trip I was taking. That's why simple things matter!.

Bought an Oakley with prescription lenses but one of the lenses was loose and constantly popping out. The customer service was pretty responsive and provide couple of options. I ultimately send the glasses back for exchange/redo because of warranty. However the processing time is VERY LONG. It took over 3 weeks to receive my first order. Now it's been about 2 1/2 weeks since they received my exchange order and still now update. Customer service said it takes about 7-10 days for them to process the order once received it. I personally think it might be okay just buying sunglasses from them but not prescription glasses. If you buy ophthalmic glasses then you pretty much have to buy prescription lenses as well because of frame warranty. No lab will take responsibility for outside frames if there is breakage.

EZCONTACTS is my has go to place for my contacts. Been using them for the last three years and have had superb success with my orders. Their site is easy to use. Previous orders are saved and make reorders super easy. If my prescription has changed I just take a photo and send it to customer support and they keep it on file. One click and my new contacts arrive in a few days. Prices are very competitive and with the discounts you get via emails, EZContacts can't be beat!

I placed my order on 12/18/2022.

It still has not shipped and it is now 2/1/2023. I cannot get a response from anyone, everyone ignored my emails, they dont take phone calls at all...

This company is awful I never thought I could hate an eyewear company but these guys are so scummy and lie and have treated me awfully...

50 days and my order still has not shipped and they keep messing up every single part of the transaction.

They refused to cancel my order, didn't tell me about the delay, ignore requests to speak to management.

I have never been treated so poorly by a company. I encourage you to NEVER spend your money with EZCONTACTS.

They have proven to be scummy, lie, and not care about the customer at all.

Any savings you might get from EZCONTACTS is destroyed by how awful of a company they are.

All requests to speak to a manager have been ignored.

My BBB complaint is also going ignored by Olivia Miller ----

* at ezcontacts.com has ignored over 20 emails asking to speak to a manager.

Other staff are incompetent and unable to help with simple inquires.

I am taken back and amazed at how awful this experience has been.

I now think higher of comcast and at&t after having dealt with such scummy tactits and border line illegal treatment of consumers.

NEVER AGAIN will i buy from EZCONTACTS.

Please go anywhere else. Other providers online are just a little more expensive but treat you much better than this.

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I LOVE EZContacts and tell Everyone I know about them. They haveGreat prices & Fast shipping! Great styles of glasses too! Thanks EZ Contacts!