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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,713 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.
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Absolutely terrible company. Will never buy anything from them again.
1st purchase, they sent me a opened old box of contacts. They were good and exchanged it for me.
2nd purchase, my prescription changed so I asked about an exchange. They said after 30 days, $3 processing fee. They approved the exchange, then told me I have to pay for shipping back to them. Fine. Paid $6 shipping. Then after they shipped my new box, they charged my credit card full price. It took over 2 weeks, numerous emails and threatening to dispute charge with my cc company and BBB before they finally agreed to refund me less the $3 (as a 1 time courtesy). Really? Then I noticed they sent me the wrong contact (left eye instead of the right eye that I asked for). Their response was they will accept it as an exchange and I have to pay for shipping back to them.
Contacts were easy to order and they offered great pricing! Even better than what we could get through insurance and other discount offerings.
Overall a great experience. Getting help with insurance reimbursement involved unexpected emails, but it was still low effort and I will be shopping here again.
Yes I received my order! It was completely correct an it was delivered in my mailbox at my house like Always!
Always great. I've shared the site with coworkers and friends and everyone loves EZ Contacts.
Get the same glassss quick and for a much better price than full retail! I'll alsways check here first.
Great experience two years ago and again this time. Ordered four pair, kept two and easily returned the other two. Love the selection, prices and ease of the whole process. Love my new glasses!
I'm really pleased I got my annual contact supply through EZ Contacts (Dailies Total 1). Not only was the price over $100 cheaper than the next cheapest option (Costco) for the same product, but they also submitted the claim for my insurance for me and that gave me an additional $150 reimbursement. So overall, the cost was under 50% the usual list price and about $400 cheaper than going through my ophthalmologist's office.
Placed an online order on 2.23.23 and was told they would ship in 5-7 business days, on day 5 I called the 800 number to get a recording that they have high call volume and cannot talk... I believe this is BS. I was forced to do a "chat" session in which Hindy S told me my order was being restocked
"I looked into your order to see why it is taking an unusually long time, and it seems that the product you ordered is currently being restocked by our manufacturer and we are still waiting to receive it. The current availability estimate is within the next week or two. However, it's possible that we may receive it sooner.
I really apologize that we were not able to update you sooner regarding this delay. You can be assured that we are doing everything we can to expedite your order so you can receive it as soon as possible."
If you don't have something in stock say that upfront
I don't like talking to or listening to recordings...hire people to work for you!
I will never use or recommend this company to anyone, Lack of customer service, lake of human interaction.
Hi Jim,
Thank you for taking time out of your day to provide feedback. We aim to provide our customers with the best service possible, so hearing that we fell short of your expectations is saddening. I am so sorry to hear about the delay that prompted you to cancel your order. I understand your frustration and feel terrible that you’ve waited so long for your order with little communication on our end.
Since we were not notified about this delay by our vendor, we were unable to forward this information to you immediately. We only learn of these issues upon status requests from our customers. Not an excuse, just explaining. We are definitely working on this issue, and hope to be able to keep our customers more informed in the very near future. I can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times.
As a courtesy for the inconvenience we caused you, I would like to offer you a 12% discount for your next order using the code ***. I hope this will go towards making amends. I would love to chat about this further-please feel free to reach out to me directly. I once again apologize for the inconvenience we caused and hope to earn back your business. Thank you again for leaving us this invaluable feedback.
Respectfully,
Olivia Miller
Client Relations Manager
Olivia@ezcontacts.com
Gucci so called glasses were so cheap n became loose so fast. I contacted Gucci to let them know how
Hi Natasha,
Thank you for taking the time to leave us a review. We love hearing feedback from our customers so we know how we can improve.
EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies.
Your glasses are delivered with all the accessories (e.g. Branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity. By keeping a low overhead, purchasing directly from the source, and staffing our own in-house lab, we are able to reduce our operating costs and pass the savings on to you!
Let me know if you have any other questions, and I'll be glad to assist you!
Olivia Miller
Client Relations Manager
Olivia@ezcontacts.com
I was skeptical about ordering these Versace glasses, but pulles the trigger! The prices are excellent, the check out was easy also. Other say the delivery was long, but I got mine within a week and a half or so. I had one of the Versace cases fall apart because of a loose screw, but customer service was quick to respond and sent a new case within a week!
Definitely would recommend over other site foe sure!
Horrible. The item I ordered was not in stock. I did not find out until I requested an update since after a week it had not shipped. I was then told to select something different if I wanted it sooner. What type of a response is this on a pair of sunglasses? Obviously I ordered what I wanted. I ended up waiting for the product to come in. It took 5 weeks to get delivery.
Hi Mauricio,
Thank you for taking time out of your day to provide feedback. We aim to provide our customers with the best service possible, so hearing that we fell short of your expectations is saddening. I am so sorry to hear about the delay that you experienced with your order. I understand your frustration and feel terrible that you’ve waited so long for your order with little communication on our end.
Since we were not notified about this delay by our vendor, we were unable to forward this information to you immediately. We only learn of these issues upon status requests from our customers. Not an excuse, just explaining. We are definitely working on this issue, and hope to be able to keep our customers more informed in the very near future. I can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times.
As a courtesy for the inconvenience we caused you, I would like to offer you a voucher for free expedited shipping on your next order. Mention this order and a representative will make sure you get free expedited shipping. I hope this will go towards making amends. I would love to chat about this further-please feel free to reach out to me directly. I once again apologize for the inconvenience we caused and hope to earn back your business.
Thank you again for leaving us this invaluable feedback.
Respectfully,
Olivia Miller
Client Relations Manager
Olivia@ezcontacts.com
This was my second purchase. Unlike the first I had to wait an extended time to receive my glasses and they ended up not being the ones I ordered. (Wrong color). But after waiting so long for the wrong I decided to keep them instead of waiting another couple of months. I would still recommend the company based on selection of glasses. But after this experience I would say that they need to do better.
The merchandise arrive very late. Too much waiting time
Hi Mercedes,
Thank you for taking time out of your day to provide feedback. We aim to provide our customers with the best service possible, so hearing that we fell short of your expectations is saddening. I am so sorry to hear about the delay that you experienced with your order. I understand your frustration and feel terrible that you’ve waited so long for your order with little communication on our end.
As a courtesy for the inconvenience we caused you, I would like to offer you a voucher for free expedited shipping on your next order. Mention this order and a representative will make sure you get free expedited shipping. I hope this will go towards making amends. I would love to chat about this further-please feel free to reach out to me directly. I once again apologize for the inconvenience we caused and hope to earn back your business.
Thank you again for leaving us this invaluable feedback.
Respectfully,
Olivia Miller
Client Relations Manager
Olivia@ezcontacts.com
The prices are great during discount holidays. The company does not have an exchange system so you have to return your order and place a new order.
EZContact customer service response time is around a week, at least in my experience. It took me one month to exchange some frames after exchanging multiple emails.
Hi Ray,
Thank you for taking the time to leave us a review. We love hearing from our customers and learning what we can do to improve.
I am really sorry that none of our representatives were able to help you complete an exchange. This is very upsetting to me since we offer a simple exchange method and the fact that you were told that we cannot make an exchange is wrong and I apologize that you experienced that. We have failed to provide excellent, fast, and friendly service as we have promised. We do our best to train all of our representatives on how to properly handle customers’ issues, but we regret to admit that your concern was not handled properly. And for that, we are extremely sorry.
I am happy to hear that in the end you were able to get the frames that you wanted but I sincerely apologize for the unnecessary trouble you had to go through to get them. I would love to discuss this issue with you further and hear more about your experience. Feel free to reach out to me directly and I would be happy to chat about this.
All the best,
Olivia Miller
Client Relations Manager
Olivia@ezcontacts.com
I ordered a pair of Ray Ban Liteforce sunglasses from EZContacts. Because I owned a pair of this exact model before, I immediately knew they were knock offs. I complained, but they were adamant they were authentic and they offered to refund my money within 90 days if I returned them at my expense ($8.95). Wanting a legit pair, I purchased a pair of Ray Ban Liteforce sun glasses direct from Ray Ban. When they arrived I was relieved that they were in fact authentic. I took comparison pictures that demonstrably showed their versions were fake and their only response was that they would expedite the return at not cost. It irritates me to no end that companies like this can get away with trying to rip people off with zero to no consequences. That is the only reason for this review.
Hi Jay,
Thank you for taking the time to leave us this feedback. I sincerely apologize that you were not completely satisfied with your purchase from us. Please be assured that our products are 100% authentic and are purchased directly from the manufacturer. We are also a Ray-Ban Online Certified Reseller which you can verify by clicking on the link below:
https://www.ray-ban.com/usa/store-locator?reseller=www.ezcontacts.com
If you require any further assistance, please don't hesitate to reach out to me directly and I would be more than happy to discuss this further.
Have a great day!
Olivia Miller
Client Relations Manager
Olivia@ezcontacts.com
I placed my order on Feb 4. My contacts apparently haven't even gotten to EZConacts, let alone have shipped to me, and I didn't know this was an issue. I had to reach out to understand what the f*** was happening. I even paid extra for faster shipping. I've been stuck wearing glasses with an old prescription for weeks. IT'S A JOKE.
PS - Yes, my prescription has been verified. I ordered the exact same contacts with a brand new prescription that they verified in September 2022.
Hi Brittany,
Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it
Seems that our website was not updated at the time when you ordered your product, which caused
Confusion when they were out of stock.
Our management is aware of this issue and they are working to update the information on our
Website to reflect the accuracy of our inventory.
As we strive to provide the best possible service to our customers, please be assured that your order
Is currently processing and we are doing everything we can to expedite your order so you can
Receive it as soon as possible. As a courtesy for the inconvenience, I have expedited your shipping free of charge for
This inconvenience, so once it comes in-stock, we can ship it out to you as quickly as possible.
We appreciate your patience and understanding with us as we resolve this delay for you. If you have
Any questions or need assistance in any way, please don’t hesitate to reach out to us at
help@ezcontacts.com. Thank you again for your feedback!
Olivia Miller
Client Relations Manager
Olivia@ezcontacts.com
It is my first experience with EZcontacts. Prices are good compare to rest of the stores. Frame arrived as expected, well packaged and with the case
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thank you for taking the time to leave us a review about your most recent experience with EzContacts. I understand that you were not satisfied with the way we handled your situation and I would like to look into the matter further to see what can be done as compensation.
Unfortunately, you did not include any identifying details such as your name, phone number, email, or order number. Without any of this information, I have no way to look into this and help you out. Please reach out to me directly about this issue and I will gladly assist you until you are completely satisfied.
All the best,
Olivia Miller
Client Relations Manager
Olivia@ezcontacts.com