Overview
EZContacts has a rating of 3.5 stars from 6,324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
Happy with my first order and have already ordered a second pair! Good service, product and options
Easy and quick ordering. Prices are good and they have a lot of brands to choose from
Great prices, love my glasses! Can't say enough, very user friendly checkout, uploaded prescript, easy peasy!
Joy helped track down my co race lense order and gort it shipped to me quickly. I wasn't charged for the expedited shipping.
I contacted customer service 3 times and they didnt reply for like 2 weeks and my glasses took FOREVER to come in.
Is my second time buying with EZ Contact and I recommend it to my friends and family because the service, the prices and the quality are amazing!
Dear Valued Customer:
Thank you for sharing your feedback! We're glad to hear that you're happy with our quality products. We are looking forward in servicing you again in the near future.
Sincerely,
Great selection of frames including name brand frames, easy ordering process, helpful staff, and reasonable shipping time especially during COVID-19.
Wish I read these reviews. Wow. I ordered some beautiful Gucci glitter sunglasses. The price was unbeatable (should have been my first clue). Said available 2-3 days. Ya right. Got email like everyone else that it would now take 2 weeks. Call customer service, and asked them to cancel order immediately because the frames were a gift and I couldn't wait that long. The rep gave me the RUN AROUND with a million options to not cancel. She offered me a further discount, expidied shipping, exchange plus more discount, etc etc. I said NO I JUST WANT TO CANCEL. Then they put you on hold and tell you they need approval for the cancellation and they will email you when it's been cancelled. DO NOT LET THEM GET YOU OFF THE PHONE. Trust me, they are just trying to stall the issue. I refused to get off the phone until I saw a legit cancellation email. I kept demanding a manager. Then I was out on hold. Same ditzy girl kept coming back saying the manager is out of the office (ya right) and that she wasn't allowed to cancel orders (ya right) without approval and would have to get back to me. Nope nope nope. Don't hang up! I persisted and stood my ground that I would not hang up until the order was cancelled. Luckily I wasn't "disconnected" like so many other people were. Finally after almost 45 minutes of arguing, being on hold, and basically begging this nutty rep, finally she is like, ok your order is cancelled and you should get an email in a few minutes. Oh really, all of a sudden you can do it now? So scammy! I waited till I got the email of course. After hanging up I called PayPal and made sure it was cancelled. Thankfully it was. STAY FAR AWAY from this company. To be honest, I have a feeling they are selling counterfeit frames and wonky prescriptions made in China. Go with your gut people.
Good quality like the style I will be ordering again in the near future I really like the style I will place Another order soon
Competitive prices - Original products - Excellent service - Good communication - Free important attachments
Dear Valued Customer:
We appreciate your feedback! We love hearing from you so we can continue with our great services with pride and pleasure.
Sincerely,
GLASSES WERE ON TIME AND IN THE EXACT ORDER I HAD PLACED THEM. HAD MANY STYLES TO CHOOSE FROM AND WEBSITE WAS NOT HARD TO USE AT ALL
Great experience. I am very pleased. The buying process was very easy.
Site said the glasses were on back order shipped in two weeks actually took five weeks
Price, quantity and shipping was on point for me. I appreciate the opportunities for discounts too.
Nice site, I wish there was a way to shop on this site by lens color.
Shipping took almost a month... got no updates. Would have loved for shipping to be faster.
Can't complain about anything, enjoy every sale I purchase. All the way from from Texas -hector
Always a pleasure to order from Ez Contacts good affordable prices and shipping is always fast...
Dear Valued Customer:
Thank you for your feedback! We love hearing from you so we can continue with our great services with pride and pleasure.
Sincerely,
I needed some help and Daryl, with CS, was beyond helpful! The "chat" was very convenient...
Dear Valued Customer:
Thank you for taking the time to share your feedback! We strive for 100% customer satisfaction, so thank you for noticing our great efforts. We are excited to do business with you again in the future.
Sincerely,
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- Brooklyn, NY, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your review. We apologize to hear about your order experience. A customer service agent will contact you directly to further address your concerns.
Sincerely,