EZContacts

Took longer than expected,
I guess because of the holidays but you sent me the Wrong Glasses...

Nothing is right about dealing with this company. I learned the hard way to read review sites, such as this one, before sending $ off to a site you find on the internet.

I ordered contacts, sent the prescription and used PayPal to complete the order on 4/19 at night. The next morning I called to make sure everything was ok, because I had never ordered online before. I was #34 in queue at 9:01 a.m. I tried to call back 10 min later, I was #62 in queue. I put my phone on speaker, and sat at my computer---started reading reviews (ugh), tried EZContacts live chat 6x, no one there, found 2 other companies and read reviews and all of this while ON HOLD. At 58 min, I was #2 in queue and the LINE DISCONNECTED.

As the other reviewer said, "Warning Will Rogers!" I called PayPal to cancel my order and sent an email saying the same to EZContacts. PayPal sent 2 emails on my behalf also. This was all between 9:15 a.m. and 11:15 a.m., which was only 12-15 hrs after I had placed the order the previous night. To date, there has STILL been no reply from EZContacts to any of the 3 emails, yet they "captured" the PayPay fee in between the two emails sent from PayPal... I have the times on everything. I am considering reporting them to the BBB. My contacts did arrive 10 days later, April 29th. I never rec'd an email, "your order has shipped, here is the tracking #." Zero communication from EZContacts and Zero inability to reach Customer Service because service does not exist here!

Also I believe they have hired Trustpilot to do damage control for them. I rec'd an email from EZContacts last night (hahahaha, the FIRST COMMUNICATION!) stating they have partnered with Trustpilot for feedback and reviews, please use this link and review us. I find using links from emails to be shady, so I went to TrustPilot.com... if you go to TrustPilot's site, all the reviews for EZContacts are glowing. SiteJabber tells the TRUTH about becoming a customer of EZContacts... don't do it! I have also learned... do NOT trust the Trustpilot review site. I hope my long comment saves someone from the miserable experience I had and lots of unnecessary hassle. EZContacts is a perfect business model for how NOT to run a business!

I DO NOT RECOMMEND THIS COMPANY. Tried to order for over a month, they took my $200, still have not received the order, and still have not gotten my money back. If you use this company, be prepared to be on top of them to get your order processed and shipped, or you'll have to be on top of them for your money back.

Details for those interested: I placed an order on 2/23/19. I had trouble getting this order approved by my eye doctor, so I requested a copy of my prescription which I uploaded to my account. After not receiving approval, I reached out through the messaging option on their website on 3/18. After not receiving a response, I emailed directly on 3/20.4 days later, on 3/24, I received an email from a representative stating "Your order is already being processed by our supplier and will ship directly from them shortly. We are just waiting for the tracking number which will be sent to you automatically. Rest assured that I have already notified the appropriate department to prioritize your order." I waited for 3 days and still did not receive a tracking number, and finally called on 3/28. After hanging up three times due to extensive (20+ minute) wait times, I was finally able to talk to a representative. She informed me that she saw I had been waiting on this order for over a month and assured me that the facility was waiting on the order from the manufacturer. She told me that my order had been prioritized and I would receive a tracking number within 2-3 business days. On 4/1, I received an email saying that my order had been cancelled, per my request. I am beyond shocked that I have one representative telling me that my order is being prioritized on a Thursday, and then another one telling me that my order has been cancelled the following Monday. As of 4/7, I STILL DONT HAVE CONTACTS OR MY MONEY BACK