EZContacts

This is the 5th time I have bought from EZ contacts and the last 3 Times my frames have come in bent.

I am extremely disappointed as I waited over a month for my last purchase for eye glasses and the frames came extremely bent. The sunglasses I had ordered prior came to me bent and I sent them back. When I received the exchange pair... THEY SENT ME BACK THE EXACT SAME SUNGLASSES AND OF COURSE THEY WERE BENT. The exact same sunglasses from my prevoius order that I sent back they sent back to me for my exchange pair. The previous time before that, the product came in the wrong size and color.

I have spent upwards of 500 dollars and this last purchase for Prada eye glasses have sent me over the edge coming to me bent.

I believe I deserve some type of compensation from you guys. At least a free pair of eye glasses of my choosing or sunglasses for the loyal customer I have been even after you have sent me damaged products.

I would take a new pair of eye glasses since mine are bent and I dont even care for sending them back because I know the process and the nonsense product I will be giving back.

Please take into consideration giving me some type of compensation... money, new pair of eye glasses, or new pair of sunglasses.

Recently ordered 2 pairs of glasses a week apart. 1st pair arrived perfect with minimal delay as had prior orders. 2nd pair( same prescription) required multiple customer service delays and interventions due to a size issue initially, which required a frame selection (listed as in stock) change during an online chat. 10 days later i get an email saying frame color not available and discontinued but all other colors of that frame still available and requested that i let her(Holly) know immediately if I want another color or choose another frame all together. I responded immediately to email to select another color same frame. I emailed again 2 more times my choice 2 times over 3 days and got no responding email confirmation. On 4th day i called to achieve the change of frame color and asked why I got no response to my responding emails... No answer. I was assured my ammended instock order would be completed in short order. I was forced to pay an additional $21 dollars because new color of same frame was more expensive. I wasnt happy to be charged more after all the delays and the ignorance of my emails. A week later I get a shipping confirmation email at 511pm that details new frame with incorrect prescription. Somehow my original confirmation email of original frame and correct prescription changed without my authorization. See October 3 email which I sent back to customer service. I again emailed a response to the shipping confirmation letting known incorrect prescription. More emails detailing errors next day and got no responses. Finally, I called again yesterday and was told I would get a call back that day to find solutions to never ending problems. No call back. I got an email at 533pm saying I would have use return label and return package to remake lenses and then send back to me. Almost a month has passed and I dont have the glasses that i paid for -then paid more for and was ignored on multiple email communications. There are customer service issues and order fulfillment issues. Just Saying. I remarkably held my composure in my phone conversations and tried very hard to be understanding of the delays and mistakes despite being treated poorly.