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EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,676 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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I knew the brand of glasses that I wanted so all I had to do was search for them and pop in my prescription. It only took a few minutes and I was done.
We LOVE ordering from ezcontacts.com! Very easy to navigate website, excellent customer service, & we always receive our products on time!
I think EZContacts did a very good job in filling my order for my eyeglasses frames and lenses. I am very satisfied with the finished product. I will be a repeat customer and recommend you to my friends and relatives.
I have been a repeat customer of EZContacts over the years. The initial driver had been due to the competitive pricing, but having contacted the customer service recently on a request which was solved without issues, I can say that I will be returning for future purchases.
Affordable and great service! Fast shipment and love the glasses and selections they offer! I also chatted with a memebr about a question and they were very helpful.
I Love glasses, look really good. Prescription not really right, the transitions seem to high and the lens does not transition to sunglasses like they are suppose to.
John has been an HUGE help when none of your other customer service would even take the time to look into anything any further ~ I do appreciate all his work he has put into getting the credit that was entitled to me. Thank you John, they should have more teammates like yourself!
My presription glasses came with the len loose. (Not in the frame). I took it to get fix. However, I like the mail convenience and affordable prices.
My Tory Burch frames and lenses are perfect. A bit longer of a delay in receiving finished product than originally anticipated but overall, I am very happy with my glasses. Huge savings, almost 1/2 the price compared to $300 LensCrafters vs. $179 EZcontacts.com! Yay!
Ordered contacts, which I needed within 2 weeks. Their site never claimed any were backordered. Only after I ordered and one set (one eye) shipped did they say the other was not available. Oddly, they shipped the first one priority mail so it got to me fast. 2 days later, I e-mailed them saying that if my other set couldn't ship within 2 days, I would have to cancel the order and go somewhere else because I needed them. Very conveniently, I got an e-mail 4 hours later saying that they had shipped... with 5-7 day mail. NINE business days later, I called them and after being put on hold for 10 minutes while they checked the tracking (right) they said "Good news. It shipped out on the 11th." Mind you, this was a FULL WEEK after that e-mail claimed they had shipped. Had I know that, I would have canceled. I had to go to my optometrist to buy a box at their ridiculous prices because I needed them.
Also. They ILLEGALLY charged my credit card for the full amount 11 days before the second order shipped.
I guess I expected more. Tint is too dark. It's damn near impossible to speak with a live body. After I sent them an email they responded after glasses was shipped.
It was so easy. All I had to do was call a toll free number, give my prescription number, pick out my frames, pay and within 10 days I had my glasses which fit perfectly.
Dear Valued Customer:
We're excited to hear about your positive experience with us! We hope that you're enjoying your new order and we're looking forward in doing more business with you in the future.
Sincerely,
I found this to be a great website; my beautiful sunglasses got to me in less than 2 weeks. They were exactly what I expected and the price was amazing. I will definitely use EZContacts from now on.
My son picked out glasses from a retail store and they were considerably higher in price than our insurance would cover. He found the same frames on EZContacts with better lenses and antireflection for 1/2 the price. The ordering and communication was great, but it did take a little longer than I thought it would take to ultimately receive the glasses. Overall we were very happy and I will be ordering my own glasses from here when I get my next pair.
Dear Valued Customer:
Thank you so much for your positive feedback! We're glad to hear that you found your glasses here a lot cheaper than local stores. We're looking forward in doing business with you again in the future.
Sincerely,
Everything went well and I received my order in perfect condition and before expected. I will definitely be ordering again in the future.
Great experience and price. The sunglasses came in a timely manner. I ordered polarized lenses and they look great.
Through a fault of lenscrafters I had sent a prescription which was too old, and so sent credit card info. For 50.00 plus shipping back to ez contacts at least ten days ago. I have heard nothing, that they have been received and the new pay is arriving, or anything. Hard to know what to say, I am patient but very perplexed.
Dear Valued Customer:
We're sorry to hear about the delay to your order. One of our customer service reps is already keeping tabs on your order so we can reship those to you asap.
Sincerely,
The process to receive my new glasses was somewhat slow. The glasses were were not tight fitting. I had to take them to be fitted.
I have been ordering Rx glasses from Ez Contacts for the past 4 years and have never had any problems until now. I ordered my glasses on 04/24 and received them a week later which was very fast. But the RX was incorrect. I requested an exchange with the correct RX enclosed so that it can get fixed. That was sent out 05/05/17 I also requested next day delivery to have them sooner. But I have not heard anything. I have called 3 times already and they keep saying they will contact the returns warehouse and get back to me but nothing yet. So I'm very dissapointed I still don't have my glasses. :(
Great service and products! I love the overall experience and will order all my future prescription glasses from here!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
We're glad to here that you've received top notch service with our rep, John! We'll definitely acknowledge his great efforts.
Sincerely,