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EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,676 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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When I first placed the order, it said up to 2 weeks to receive. Poor customer service. I couldn't get a hold of customer service. They finally replied saying item was ready to be shipped... 2 months later.
I ordered contacts. They sent the wrong box to me. I shipped it back to them at my expense. Now i have been waiting another month for my new contacts to be shipped. They cant seem to get on the same page with their departments. They just say that there is a backlog in the return dept. That doesnt speak well for their company. I would not recommend this company. They dont know what they are doing! O
Love the frames, the prescription is perfect and the service was great. Delivery was quick. I would definitely order more glasses.
I ordered a pair of Tom Ford frames. They arrived within a week will all accessories. Authentic frames at below half of retai cost! Yes please.
Thank you EZ Contacts for not only have low prices but give me the opportunity to keep up with the latest fashion.
My lens have already cracked in three different spots. I contacted customer service and they said since I am outside the return policy time frame by 1 week, they are unable to replace them. They will fix them at my cost plus shipping. I usually have glasses for two years before getting new ones. I should have bought them full price from my eye doctor instead of looking for a bargain. I will shop elsewhere in the future.
Customer service rep was courteous, attentive and supportive. I will definetly use EZ Contacts in the future.
I had chatted with Hadjji G first, but he hung up on me before I could reply to his offer to ship my glasses via expedited shipping. And he didn't let me know that he had contacted the lab to get my glasses shipped today. Then I talked to Daryl and he found out that the request had been made and contacted the lab to confirm that my glasses will be sent today. Wonderful!
Excellent glasses and process. Very easy, convenient, affordable and excellent quality glasses. Prices were very good.
Great service, thanks for the service. Exceptional service, fantastic service.
Great service, thanks for the service. Exceptional service, fantastic service.
Great service, thanks for the service. Exceptional service, fantastic service.
Great service, thanks for the service. Exceptional service, fantastic service.
Great service, thanks for the service. Exceptional service, fantastic service.
My daughter loves her new sports googles. She wears them all the time for soccer practice and games. They are comfortable and very durable and can endure the extreme vigors of aggressive play on the soccer field. She loves the color selection too. We will definitely buy another pair for my other daughter who plays select soccer as well. Worth the money to find a good quality sports googles.
I have a unique prescription and they handled it well. New Nike sunglasses are perfect and now I can see at the beach!
They lied to me about my glasses being on stock took them more then 15 days to ship until i callled to complain. Never again will i order from them again.
This is the secon time I order from EZcontacts, this time I added my prescription to the sunglasses and I am very satisfied with glasses but they came much late than expected, the same happened the first time.
I ordered glasses for my son and it was a very easy process. He really likes the glasses. I would definitely order from them again.
It took a month to get the glasses. When they arrived they were great, but every time I asked about the status, I was told the glasses were on their way.
I've found my new place to purchase glasses and contacts. So far I'm loving my purchase, the ordering process was easy best of all no middle man mark up.
I receive these in the mail as promised. However when I wore them I felt dizzy and sick to my stomach. I thought it was because it was a new prescription and I needed time to get use to it. Later my glasses came in, that I ordered from the eye doctor. They did not make me sick. So I asked them and they said my prescription was about the same as my previous one. When I called, the guy at EZ basically said too bad. He said, we filled the prescription correctly. So now, at my expense, I must send these back. He suggestion in store credit, for an exchange, but I pointed out that this would not help me. I wanted what I ordered to work. So he finally agreed to a refund. I haven't sent them back yet. So we will see how that goes soon enough.
Definately will order again! I am completely satisfied. My glasses were delivered within days of my order.
I ordered my polo glasses on april 29th and paid for 2nd day air only to never see my glasses because FEDEX shows them as delivered but they weren't delivered to me i never signed for anything and neither did any of my neighbors. Ezcontacts customer service has not done much to make this right. So here i sit with no glasses and have not been told if my account has been credited or if a replacement pair will be sent. FEDEX and EZCONTACTS are totally garbage
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
We appreciate your positive rating! We are proud to offer greatly discounted prices on all designer eyewear. Check out our site to view our newest collections and brands.
Sincerely,