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EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,680 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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My shipping estimate was off by about a week. I had to contact them and ask them what was going on after i hadnt received any updates for 2 weeks.
Saved 50% on frames and got free prescription lenses with no catch.
Not 5 stars because it took over a week to get them
This was my first order and I could not be happier with the quality and timeliness of my new glasses!
Very professional. Timely delivery of glasses and fits perfectly. No complaints. Item as described. Will definitely order my next pair of glasses from EZ. Thank you
Ordered a set of replacement frames for a pair of glasses that were purchased somewhere else. Ordering the product was a simple process, quick delivery, great customer service, and the frames were exactly as advertised. I would use this service for my future eye care needs.
Love my glasses. Saved a ton of $ and received in a timely manner. Perfect. Would definitely us EZ again.
We're probably just all corrupted by Amazon's 2-day shipping and freak out about anything slower... ordered on May 1, received on May 18. Tory Burch sunglasses were great and price was amazing. With my prescription and still only about $100. I'd order again, just with the expectation that it's going to take about 3 weeks. Worth the wait though.
Got exactly what I ordered and it came extremely fast for a prescription order. I definitely appreciated the added lens cleaner and glass spray.
After attempting to use live chat 5 times, I placed a call to get a price match on a pair of sunglasses. The wait was 45 minutes and I was finally instructed to order and send an email to get the price match.
After following up on the email twice, I received a response about 3 weeks later. This happened to also be the day the sunglasses shipped.
The link I sent for the price match was no longer active, so I sent a few more sites. These were not accepted for various reasons: one business was based in China, another did not have a phone number.
I was offered 25% off, but this was NOT the price match that I was told I would get when placing the order.
I was concerned about getting my complicated prescription filled online but they turned out perfectly.
My order took more than two months to come in. Customer service could not tell me when my glasses where going to arrive. It was not until I decided I wanted a refund that my glasses all of a sudden came in the mail.
Dear Valued Customer:
Thanks for your feedback! We have a large inventory of frames in our stock, yet some do need to be ordered in from the manufacturer. We're so sorry that yours was backordered this long. We'll contact you directly to further discuss your order details.
Sincerely,
I received my glasses today and they are not real saint Laurent 50 Sli they don't have the wire in the arms and where it said there made has been smeared out. I would like a refund or Authentic Saint Laurent 50 Slim Glasses. Or I will court order EzContacts. Birnard Larkin
Dear Valued Customer:
All our products are guaranteed to be 100% authentic coming directly from the manufacturer. We will contact you directly to discuss exchange / replacement options.
Sincerely,
It was so simple with the order process. I received them quickly and they are exactly what I wanted. Love them
Took almost a month to receive my order, I had to call three times with over one hour on hold before I could get to a representative every time. They kept saying that the order was processed and would be delivered soon. It wasn't until I called to cancel the order that the processed and sent it out the following day. They need to do better with the wait time on the phone and the customer service. If there was an issue with the order an email notification would have sufficed but I received nothing. Love my glasses but not happy with the service.
Dear Valued Customer:
We try to keep lots of frames in our stock, yet some do need to be ordered in from the manufacturer. In case there's any availability issue, an email is sent within 24-48 hours. We're sorry that yours was overlooked. We'll contact you directly to further discuss your order.
Sincerely,
Actual glasses were different from what I had selected and was told I could return them. Decided to keep them, but asked how to achieve the look of the demo glasses, was not given a satisfactory answer. Glasses arrived promptly.
I had to wait on the phone for over 30 minutes to talk to somebody and customer service. When I finally got through they cannot answer my question and I asked they talk to somebody who would know the answer but they continue to give me a prepared answer to my question. Very frustrating
Dear Valued Customer:
We're sorry to hear that you had trouble getting through to our customer service team. An agent will contact you directly regarding your order status
Sincerely,
Great website, I recommend it. The Customer service is amazing! I'm very happy with my purchase. Great quality
Awsome customer service and live chat assistance. She knew exactly what she was doing and answer the question in a efficient manner.
Overall the experience was pleasant. It was easy to order the glasses, although I wish they would explain some of the options rather than me having to look it up online.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
According to the price match details, the total cost at EZContacts was cheaper than the other sites. Thus a price adjustment wasn't applicable.
Sincerely,