EZContactsReviews 6,680

Took a month for glasses to arrive after a 5-7 day time frame was given. Each time I attempted to call customer service, either received an automated message that they were unavailable and to call back or sat on hold for over 30 minutes before reaching someone who could only tell me my glasses would be shipped within two days and never were. When contacting through email, the representatives didn't respond for 3 business days. Was promised overnight shipping, which also was untrue, was shipped regular UPS ground. No attempt at a good resolution was ever offered. Would NEVER order from again!

Once I received my prescription glasses I was shocked at all the items that came with them! Not only were there glasses cloths (2) provided but so was a convenient size glass cleaner spray as well as a repair tool and the thread for under the lens.

As for the glasses I love them they are perfect. I hadn't even mentioned that I purchased new glasses and everyone seemed to notice and compliment me on them. They are perfectly shaped for big eyes yet the frame does not cover my eyebrows. They are just so chic! I couldn't have found a better wear to purchase!

I made my purchase March 1,2017 and there was no indication on the website that the glasses I chose were on backorder. At all. I received an email that there would be a delay on shipping, then after that given date had passed, I received another email stating another date shipping would be pushed back. I tried to reach customer service many times and did not hear back. The ONE successful time I was able to get through to a live chat representitive, they were able to set the order straight and get shipped. AFTER TWO AND A HALF MONTHS. No explanations, no apologies, nothing. The worst part is that I really needed these glasses as my other ones broke, and I would have never chose this pair of i had any idea it would take that long to get and dealing with the horrible customer service was a whole other issue. I have never come across a company like this and still cannot fathom the service I received.

Ordering my glasses was easy. However, USPS lost my glasses for awhile, I ended up getting them 2 weeks after ordering. When I called customer service they told me there was nothing they could do until USPS returns to ezcontacts. And told me I had to contact USPS, which of course took the better part of a day to be told by them, "Sorry we don't know". Was very annoying and long process to get them. But I am happy with my glasses.

1)Price match has too many requirements to fullfill. They have alot of excuses to not to provide the price match. They don't even accept sears and wallmart.
2) Items came 25 days late. As a excuse
3) I bought prescription grade sun glasses. Tinting has a horrible quality. They could not even cover the all glasses. Some surfaces are without the cover.
4) I have some doubts about the originality of the sun glasses RayBan frame but i can not say anything without proof.

Other than these, i can not say i am totally dissatisfied. It is cheaper than store and some problems are normal.

Prices are attractive, but service and fulfillment is incompetent. Two weeks after I placed my order, tracking still showed as in process. I hit up the service center who said order was placed with their supplier. Really? An hour later my order shows as completed. Click the shipper link, shows that a shipping label had been requested. THAT'S IT. Several days later still nothing. I asked them to go ahead and cancel the order, but too late, it finally shipped. Probably can return, but after three weeks, not sure it's worth it.

Clueless organization. Avoid.