On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
We monitor reviews for authenticity
Quick service and very Reasonable price for designer prescription sunglasses! They are exactly what I wanted!
I am so happy with my overall experience. The glasses needed to be ordered and it took 7-10 business days which they informed me of. It took another week at the lab and my RX was perfect. The lenses are crystal clear and truly antireflctive. I loved the little extras in my package like the cleaning kit and screw driver. I called customer service once to check in and the associate was helpful and friendly. I can't say enough good things and look forward to ordering again
My first time ordering contacts from them was a fiasco. Took a month and countless phone calls back and forth to customer service. I was assured that it was a rare occurance because they are updating their website. So stupid me, 6 months later I decide to give them another shot. Received shipping notification 2 weeks ago. Emailed customer service 2 days ago, no response. Called today and was told they are hoping to ship today! Same exact scenario as the last time I ordered! I truly believe that they don't bother shipping until a customer calls looking for their order! Do NOT order from this joke of a company. Supposedly they are in NY. I could have driven there and picked my contacts up and been home by now!
I have ordered twice from EZContacts in the past month. My first order came within a week of me placing the order; however, I returned it and ordered a different pair of glasses. I have received notification that UPS delivered the returned glasses a week ago to the EZContacts location but have not received any kind of notice that delivery was received and that the return is in progress from EZContact.
They're a 100% scam. It's been 3 weeks since I placed my order and my frames haven't shipped yet. The customer service is horrendous they lie to you every step of the way. Every time I call they make up an excuse and promise to email me with more information or a status. Employee' John, Emanuel and Rico are all crooks as well. They make promises they can't deliver. And I mean promises to simply email me a status since I can't spend all day with them on the phone. They take forever to answer the customer service line and once they do they leave you on hold forever while they're "checking the status". I made the mistake of ignoring all their bad reviews. Don't make the same mistake I did. Literally 3 weeks and they still didn't ship my order. I am mad beyond belief and am going to right them a bad review on every website I can to make sure no one ever gets screwed over like I did.
Try on the glasses of your liking at a store before you purchase a pair for fitting, dropping, ear comfort, nose comfort, and how close they are to your eyelash.
The best prices I've found on the internet, customer service was great in communicating with me on what I wanted and the shipping was fast! Will buy from them again.
It's been over a month no glasses. When I received the prescription lenses were wrong. I sent again a two page letter and asking for a call from some one. No one has called me. Customer service people are from another country. You can't understand them. I asked to be transferred no luck. I want my glasses with readers lenses in the bottom 2.50
That all I want, 8 people say they can do that but they came to me and the whole lens was done. They have my glasses and keep saying some one will call. I'm contacting the Attorney General and who else will listen.
Dear Valued Customer:
Thank you for sharing your feedback. We're so sorry to hear about your experience. A customer service agent has been assigned to contact you directly for a final resolution.
Sincerely,
Found my favorite Kate Spade frames. I've never tried to order prescription glasses on line and had to measure my pupil distance. Not sure how accurate I was. The glasses came with progressive lenses and it feels like the distance portion is too high on the lens so I wear the glasses low. In future I will order single vision only. The processing and delivery was longer than promised. Overall happy but learned some lessons. The prices were great.
My experience was not that great it took me three months to receive my glasses I should've been told that from the start that I wasn't going to receive my glasses for three months but instead it said 5 to 7 business days which was incorrect I think you need to work on that.
Found exactly the frame my daughter wanted. We had the frame number to order and it was $150.00 less than in stores. Ordering was super easy. I was worried about measuring her eye distance. But was super easy and accurate. Glasses fit right out of the package. No adjusting needed. We received them in like 10 days and love them. Will definitely order again from EZContacts!
Wish I would of done this sooner! Great product. Great prices & super fast shipping. But why does this review site want me to write more. I was done already... geeezzz
Got exactly what I was expecting. Order was recieved quickly. Planning on ordering from that site in the future.
I don't recommend doing business with these guys. You are just giving your money away. I paid them and never received my glasses. I've emailed them regarding the status of my order and did not get a response
Had a slight issue with the order, but EZContacts took care of everything. Great customer service. Thanks!
About a month ago, i received multiple emails thanking me for ordering from this merchant. Sure enough, there were 4 charges for $400 each. I've contacted their Customer Service via e-mails and ENDLESS phone calls and have gotten nowhere. They NEVER return the message. Whoever they are, please go elsewhere.
Dear Valued Customer:
Thank you for your feedback! Per our conversation we were unable to change the items since they were already at our lab; we will contact customer again to work out an exchange.
Sincerely,
Everything is right except for the color they gave me green instead of black. Lowe's Stillwater got the color right but I'm still satisfied with the glasses
Dear Valued Customer:
Thank you for your review! We're sorry to hear that you received the wrong color. We'll reach out to you to discuss some options.
Sincerely,,
Contacted customer service 3 time about my order, fulfillment took a month with no explanation or attempt to expedite. Attendants were always very uncapable and whenever I asked to speak with a supervisor my call would get disconnected or would sit on wait forever. Never again, will make sure to spread the word about the horrible service and lack of resolution.
Dear Valued Customer:
Thank you for taking the time to share your feedback. We are sorry to hear about your experience. A customer service agent has been assigned to contact you directly for a final resolution.
Sincerely,
Con - I waited to receive my prescription sunglasses three months after ordering. No helpful updates or ETAs from support, just vague excuses. I had to make a claim in PayPal before EZContacts took the issue seriously.
Pro - Happy with the prescription and the quality of product.
Summary - Pay with PayPal for safety. Don't expect a normal wait time.
Dear Valued Customer:
Thank you for your feedback! Seems like there's been an unforeseen delay at the lab, hence the delayed process. We're pleased to hear that the product has arrived to your satisfaction. One of our customer service reps will contact you directly.
Sincerely,
You sent me transition lenses instead of progressive. Second time my order was wrong. I was very disappointed both times. Next time, if there is one, I will call and speak to a customer service tech to make sure the order is placed correctly.
Dear Valued Customer:
We're so sorry to hear that your order is incorrect. We will contact you directly to discuss your return / exchange options.
Sincerely,
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your feedback. We are a bit backlogged here in our returns department, yet we're hoping to get back on track very soon. We will contact you directly for your tracking number so we can expedite the process for you.
Sincerely,